Complaints

This profile includes complaints for Orange Osceola Safety Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orange Osceola Safety Institute

  1627 E Vine St STE 102 Kissimmee, FL 34744-3713

  
• 

  Orange Osceola Safety Institute

  1150 Jetport Dr Orlando, FL 32809-7827

  
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  Orange Osceola Safety Institute

  2810 N. Orange Blossom Trl Kissimmee, FL 34741

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23188005
  
  I am rejecting this response because while the response provides accurate information, it failed to address the primary issue: the compromised test conditions. 

  During the road test, a trainee accompanied the instructor without my son's permission, causing him signicant discomfort and distraction. The instructor's behavior exacerbated the situation, as he directed comments to the trainee about my son's performance instead of communicating with him directly. Furthermore, the trainee sat in my son's blind spot without regard for his safety or comfort, and failed to wear a seat belt.

  As an 18-year-old, my son was unaware of his right to speak up about these issues or assert his discomfort. I believe it is the reaponsibility of your test center to ensure a fair and safe testing environment, which was not provided in this instance

  When my son's grandmother followed up with you, offering a half-price discount was not an adequate response. Given the compromised nature of the test, I believe it would have been more appropriate to waive the fee entirely.

  The high cost cost associated with the driving test, combined with compromised test conditions, raise concerns about the fairness and ethnics of your practices. I worry that other young adults may be similarly affected, unaware of their rights or how to advocate for themselves.

  I hope you will take my concerns seriously and take steps to ensure that all test-takers receive a fair and safe testing experiance.

  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/07/2025

  Ms. ********** son signed up for a Road Skills Test at our ***************** Road Test Fee $75. Because they were coming for *********** I discounted the Road Test Fee $10. On April 7, 2025, our company completed the Road Test for Ms ********** son, however the Son failed the road test. Ms ********** son and a woman he identified as his Grandmother returned on another day for a 2nd Road Test. I discounted the 2nd test to $45 but the Grandmother was not happy and wanted a lower price. The Grandmother was told that the 2nd test was $45 and that they have receive several discounts.  The Grandmother refused to pay the $45 fee and left. No further action. 

  In conclusion, *********** performed a Road Test service to ***************** on April 7th. Ms ******** paid the fee at the discounted rate with no complaint. The service was completed by our company, therefore, Ms ******** is not entitled to a refund.

  
  

  Business Response

  Date: 05/14/2025

  While the concern from the parent ******* ******** is well received, the client is an adult son who was accompanied by his grandmother.   The Son and Grandmother were aware of the presence of an Examiner Trainee.  The Client was disqualified for not coming to a complete stop at a Stop Sign.  The presence of an observer cannot be associated with the actions of the Client. The client and his grandmother returned to take a second road test with OOSI a few days later. If the client or Grandmother had concerns with the testing process they had several opportunities to express themselves. 

  Conclusion: ******* ******** was not present and did not accompany her adult son for a road test but trusted his Grandmother to accompany him.  Neither the Son nor the Grandmother informed our company of concerns or issues or feelings as stated in Ms. ******** complaint.  In fact, the Son and Grandmother returned to take a second road test with OOSI on a later date.  The only reason the second test was not completed was because the Grandmother did not want to pay the already reduced fee of $45 but insisted on a greater reduction.  The Grandmother was clearly able to verbalize her feelings about the price of the second road test so therefore we would only assume she is capable of verbalize her concerns with the first road test.  If the Grandmother or Son would have related any information as stated in Ms. ********** complaint we would have addressed those concerns at that time. 
  

   

   

  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23188005
  
  I am rejecting this response because: 

   Your initial responses failed to address the issue, and your subsequent response contained false information.

  Video evidence: The lobby footage confirms my account of the incident, showing I was there the day **** ******** took his test, and also showing I was present and we were unaware of the examiner trainee.

  Follow-up Conversation: My son's grandmother returned the next day and informed you of the incident, which is why you quoted $45 dollars. I called you the following day to discuss the issue, but my concerns were not adequately address.

  I am deeply concerned about your ethical practices exhibited by your company, including providing false information and failing to address the customer concerns. I would like to resolve this issue amicably, but if not, i will explore other options to hold your company accountable.   

  I request for resolution  that you take immediate action to recognize the false information made in your responses and take responsibility for your mistake. Provide a resolution that offers a suitable resolution to the issue, taking into account the circumstances, and  Improve your practices and take steps to prevent similar incidents in the future  

  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/16/2025

  Thank You