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Business Profile

Entertainment

Ready Set Enterprise LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Lack of Flexibility and Compassion from Ready Set Enterprise LLC Dear BBB,I am writing to file a complaint regarding Ready Set Enterprise LLC. I hired their services for an outdoor event at my home and paid a $300 deposit. However, due to the forecast of a hurricane expected to impact **************, which is very close to where I live in *********************, I decided to change the date of my event. I reached out to Ready Set Enterprise LLC to reschedule, but they initially refused. Later, they only offered me Fridays in October and said they had no availability until next year.While I was disappointed, I understood the situation. Ready Set was providing one of the services I valued most for my event, including a LED dance floor and DJ services. Given that they couldnt provide the service on a suitable date, I kindly asked for a refund of my deposit. I understand their contract states the deposit is non-refundable, but I was not canceling for personal reasonsthe cancellation was due to the hurricane.Despite this, they showed no flexibility or compassion in understanding the situation and refused to refund my money. I feel this is unfair, considering the circumstances were beyond my control. I believe this behavior is exploitative, especially in such a difficult situation.I would greatly appreciate your assistance in resolving this matter.Thank you for your time and consideration.Sincerely,****** ****

    Customer Answer

    Date: 11/20/2024


    Thank for the response, but I must respectfully clarify some points. I have a recorded message from the company owner stating that someone could be sent to accommodate the date I was available for the party. However, I was informed that the price would increase because the owner was not personally available. This reasoning does not align with the original agreement, and I do not find it fair to penalize me for circumstances beyond my control, especially after the hurricane disrupted our plans.


    While I appreciate the options provided for rescheduling, my decision to hold the party on November 2 was based on the availability of my other vendors and guests. It was not simply a matter of unwillingness but rather ensuring everything aligned for the event to proceed smoothly.

    I hope we can reach a resolution that is fair to both sides.


    Best regards 

Ready Set Enterprise LLC is NOT a BBB Accredited Business.

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