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Business Profile

Event Center

The Bev

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had rent a event venue from them, I scherdule the event twise but I cant sel ticket to full the place. And I cencell the event. I ask them for refund they're refused to do so. I have to filed this complaint.

    Business Response

    Date: 11/25/2024

    The client signed their agreement and initialed each section especially after the CANCELLATION section where it states that there are NO refunds for cancellations.  We worked with the client and moved the date with the last one being to October 17, 2024. Each date change we held the date from other business and with short notice we were unable to resell the space to recoup funds.

     

    Customer Answer

    Date: 11/26/2024

    I didin't want to cancell the contract by the gave me oportinity to ask for cancell because I haven't time to reschedule for next two mont then I ask them to give me credit to use the place for year of 2025 then they said no. Thats why I do not ask for cancell I ask for refund.

    Customer Answer

    Date: 12/02/2024

     
    Complaint: 22506037

    I am rejecting this response because:

    I didin't want to cancell the contract by the gave me oportinity to ask for cancell because I haven't time to reschedule for next two mont then I ask them to give me credit to use the place for year of 2025 then they said no. Thats why I do not ask for cancell I ask for refund.


    Sincerely,

    ***** ******

    Business Response

    Date: 12/09/2024

    We have changed the original contracted date twice for Mr. ************* Both dates he chose to change at the last minute which gave us no time to resell the space to recoup any revenue.  There is not enough evidence to convince us that he will not do so again. Our standard practice is to not reschedule dates outside or beyond the year of original contract.  The original contract states "Any money paid, date-hold retainer and/or final payment will not be refunded for cancellations not made by the event center.  An option to move the date of event without penalty is at the discretion of the venue and based upon availability." The client initialed this clause and was fully aware of the agreement.  We graciously let the client change to two different dates.

The Bev is NOT a BBB Accredited Business.

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