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Business Profile

Internet Services

Infinity/ Comcast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving unsolicited phone calls and when you called to ask them to stop calling they just hang up on you I don't do business with this company and wish to be left alone

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many complaints on Comcast every month the only thing I ask for is getting what I pay

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Comcast bill me approximately 3 years ago in December of 2021 I'm saying that I owed $261.23 and they sent out a current bill that had no beginning date and no no ending date which I returned the equipment November 12th 2021 and I have a copy of that statement of returned equipment to Comcast and I filed this before but I didn't have all my documents with me and they have a collection agency trying to collect this money from me that saying that the receipt that they gave is a legit one saying that I owe the document even though they don't have dates Stadium when I had service or beginning dates or any dates of when I had service so I'm sending a copy to you guys this time so you can see the return invoice to Comcast 1112/2021 trying to get this resolved to show that I do not owe them a thing account number ************* 0 4 0 6 7 8 9 ********************** account number

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The middle of November I called Comcast to have billing date moved from the 15th of the month to the 10th. December came and they did not deduct the funds. So I waited until after the 15th, called, paid the bill.I explained to both ***** and his supervisor ************ am on social security disability and my checks to not always come on/before the 5th, and I will not always have the funds to pay. ***** told me nothing they can do. After being a customer for over 20 years, they can not move my billing date 5 days. I tried to explain it was ok while I was working and receiving checks twice a month, but now I only get one check. I dont know how long I will be on disability, I am fighting cancer an can not work to get a twice a month check. I was told their is no one in the building or within the company that can help me.

Infinity/ Comcast is NOT a BBB Accredited Business.

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