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Business Profile

Management Consultant

Vacation Villas at Fantasy World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

This profile includes complaints for Vacation Villas at Fantasy World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Villas at Fantasy World has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a timeshare with Vacation Villas at Fantasy World on September 4th, 2017. First, they offered me a timeshare that cost $20,000 paying $250 a month. I said that I couldnt afford it and after 5 hours they came up with much lower cost of $7,000 paying $123 monthly. I got upset because I felt like they had wasted my time and I had plans for the day with my daughter. I attended the presentation and they spent 7 hours convincing and portraying the timeshare as a great investment. It was two salespeople against me the whole time. At the end of the day, I felt obligated to agree with them.They rushed me into signing the paperwork and because I didnt bring any money to buy a timeshare, they ran my credit and offered me a credit card with **** of America to do the deposit. They did everything they could to make sure they got my money. They did not take no for an answer. They were vague when explaining the contract and they didnt explain the terms of the loan or the maintenance fees and taxes. The presentations are so forceful in general, no one has enough time to think things over before signing the contract. My experience was really bad, they tell you its a good investment and you could rent or sell and thats all a big lie. I have hardships and this is no longer something I can be a member of. In 2020, I reached out to the resort, and the representative confirmed that my account had been cancelled. Contrary to this confirmation, it seems that my account is still ********* to the present date. I intend to terminate this contract, and I will persist in reaching out to them until this issue is resolved.

      Business Response

      Date: 03/04/2024

      Please see attached.

    • Initial Complaint

      Date:02/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Vacation Villas regarding their refusal to cooperate in the cancellation of our timeshare. Our experience with Vacation Villas has been marked by deceptive practices, false promises, and a lack of responsiveness. In December 2016, my spouse and I attended a timeshare presentation at Vacation Villas. We were enticed by the prospect of renting out our weeks each year to cover the costs, as explained by the sales staff. However, it soon became apparent that these claims were misleading and far from the truth. Following the presentation, we met with a salesperson to discuss the details of our timeshare purchase and arrange for the rental setup. Unfortunately, the salesperson informed us the next day that he had a family emergency and had to leave the country immediately. Despite his assurance that he would provide the necessary contact information for the rental, we were unable to reach him and obtain the promised details. We made countless attempts to reach the manager, often calling multiple times a day, but were consistently met with unresponsiveness.The misleading information, lack of cooperation, and unavailability of Vacation Villas' staff have left us feeling deceived and frustrated. We have made multiple attempts to communicate with Vacation Villas to request the cancellation of our timeshare. But, our efforts have been in vain, as we have received no resolution or acknowledgement of our requests. The lack of responsiveness and refusal to address our cancellation attempts have left us feeling trapped in a timeshare agreement that we no longer wish to be a part of.We request a thorough investigation into the deceptive practices of Vacation Villas and their refusal to cooperate in the cancellation of our timeshare. We appreciate your attention to this matter and kindly request that you update us on any progress or actions taken regarding our complaint. Thank you for your assistance.

      Business Response

      Date: 03/04/2024

      Please see attacheed

    Vacation Villas at Fantasy World is NOT a BBB Accredited Business.

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