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Business Profile

Pet Supplies

Mia's Pet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Ball Launcher as described in this ad ********************************************************************************************************************************************************************************************************************************************************************************** I only received the ***** and was told via email that was what was ordered. The description is for the Ball Launcher with the *****, not for the ***** only. Link to email conversation w **** *************************************************************************** The description is misleading and I would not have bought the ***** for $15.00. I want a refund based on false/misleading advertising.

    Business Response

    Date: 09/12/2024

     This customer placed an order at our store on August 28, 2024    She expressed her disappointment to the store demanding a full refund false/misleading advertising   We believed her claim as legit for 2 to other customers felt the same way about the ad.  For that reason, we validated her claim and issued her a full refund for $15.00 and advise her to keep the product as a curtesy.
    Location
    ****************************************
    Tracking number
    9361289679036228028285
    Complete Delivered
    Delivered on
    Friday, August 30, 2024

    Automatic Ball Launcher for Dogs
    6 balls  (this is the variant)
    SKU: B0CXPPZ541
    $15.00  1
    $15.00us why here...

    Customer Answer

    Date: 09/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a " HiPaw Breathable Mesh Dog Boots" (paw covers for my dog) online on January 18, 2023 which I received on January 23, 2023. Unfortunately, the item does not fit my dog's paws. The neck on the paw covers where one has to first slide it onto the dog's paw is too narrow, at least for my dog, I am unable to put the covers on any of his paws (there are 4). So, on that same date, January 25, 2023, using their contact form I contacted Mia's Pet Supply explaining the problem and asking to exchange them for a larger size (there would be no change in price). Needless to say I did not even receive an acknowledgement of having received my request nor have I gotten ANY response from Mia's Pet Supply. I again emailed the business on February 2, 2023 with no response as yet. I also called the telephone number they provide on the website and on three (3) different occasions the call was immediately disconnected. I tried calling again today, February 3, 2023, with the same results - immediate call disconnect.. I believe that this business may be operating in an unscrupulous manner and despite their claim that "The satisfaction of our customers is our priority" it appears that they are acting to the contrary. I would be satisfied if I get the exchange I requested (the extra large size), failing that a full refund will be acceptable. Thank you.

Mia's Pet Supply is NOT a BBB Accredited Business.

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