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Business Profile

Resort

Flamingo Waterpark Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check in oct 5th. On the 6th asked about early checkout because of hurricane ******. Was told no problems and refund would be via *******. Asked again and to checkout eve of 7th to checkout early on the 8th. Again assured we could do this and get refund for unused days but to checkout when we left. Checkout 5am on the 8th, asked for checkout papers and told they dont do that. Asked for some proof of checkout and they refused. Get home and as ******* who said they had to call resort. Resort said we used all days no refund! I called asked for manager said they were not available. Every call after would only ring until disconnect. Called from a different number and they answered! Manager unavailable and every call after Rang until disconnect. Called from blocked number answered! Got manager voicemail this time never got a call back. Tried to call back..rang until disconnect. I want a full refund for entire stay, an apology and some Accountability from the resort

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just lost my mother in a tragic accident and had to go to ********* to make arrangements, I booked for one night at the Flamingo Waterpart Resort, which came out to $97, I wasnt even there for 10 hours, they charged me $100 deposit that they said would be returned, 5 days later that charge posted to my bank, when I came the hotel they said I was charged for smoking in the room and for having a dog, there was absolutely no smoking in the room what so ever, this place is a scam and the woman I spoke to on the phone to ask why they didnt give me back my deposit hung up on me

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the Flamingo Waterpark resort on 6/24 directly to book a reservation and when I arrived to the hotel I was charged again for the room and when I asked about it I was informed that my information was sold to a third party and I needed to contact priceline for a refund. Now the hotel doesn't want to work w priceline to refund the money. And I never gave permission for my information to be sold.

Flamingo Waterpark Resort is NOT a BBB Accredited Business.

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