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Business Profile

Roofing Contractors

Axtion Roofing Contractors LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Axtion Roofing Contractors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Axtion Roofing Contractors LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my roof replaced in February of 2023, and the roofer was to put extra flashing up in what had previously been a problem area. They did not, and did not come back to remedy that when it was called out to ******* May of 2024, the roof started leaking from the problem area. I have been in contact with the company since then (I reached out the day that the leak started) - they have not yet come to fix the leak. They came to assess the leak in late September, and have since stated that they needed to get someone out to repair damage caused by the leak before they can fix the rest of the roof issue. They have not followed through on this, and for the most part do not answer calls nor return voicemails - I hear from them at best once a week, despite calling and/or texting virtually daily.

    • Initial Complaint

      Date:01/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************** Roofing has failed to pay one of their suppliers (Gulfeagle Supply) for the roofing material. Gulfeagle has put a lien on the property for the amount owed by ********************** Roofing. We have paid ********************** Roofing in full via bank transfer.It is our intention to sue ********************** Roofing unless this issue is resolved immediately.

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Axtion roofing for a roof replacement project that included solar panels. Axtion partnered with Powur to provide the solar panels and installation.
      As the project began, Axtion requested money down and progress payments. At the end of the roofing project, they demanded full payment, and I complied. Then the Solar panel installation moved forward, and at the end of that project, I received an invoice from Powur for the full amount (including the 60k already paid to Axtion directly). After inquiring, I was told that Axtion should not have taken payment from me, but that all payments should have gone through Powur (this was never explained to me). Ulrick with Axtion Roofing finally acknowledged this and agreed that he would refund the 60k to me, This was almost 2 months ago. He has told me that a check was being mailed, that he would wire the funds to me (I have provided my bank information), but he has yet to refund the money and is not returning my calls or text.

      Business Response

      Date: 01/22/2024

      Business
      Most Recent Message
      Date Sent: 12/27/2023 11:39:47 AM

      Good day

       

      We are working on resolving this matter with *******. I will have an update 01/15/2024.

      Customer Answer

      Date: 01/24/2024

       
      Complaint: 20698382

      I am rejecting this response because:

      The guilty party has not made any attempts to remedy the issue. Their response states that they would provide an update by 1/15/2024. It is now 1/24/2024 and there has been no communication of any sort, let alone any real action on their part.

      Sincerely,

      *************************

    Axtion Roofing Contractors LLC is NOT a BBB Accredited Business.

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