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Business Profile

Spa

LEVEL UP Salon & Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because this salon business is built on lies and inappropriate behaviors towards customers.  When I read this response it is slander and I would highly suggest this business owner to stop with accusations and I will be forced to take legal action towards her. 



     

    *** *

    Business Response

    Date: 08/22/2023

    On May 23rd, a client visited the salon for a consultation and scheduled an appointment for May 31st. During the consultation, the stylist discussed the prices and services with the client, who agreed to the prices. On July 24th, the client called to complain about the service provided and the cost of the service. After almost 3 weeks, the client demanded a refund. However, we have a policy in place, both on our booking system and website, that explains our redo policy. Additionally, our stylists are trained to communicate this policy to clients. The client spent 4 hours at the salon on May 31st, during which her hair was done, and she left the salon happy. We also have video evidence showing the client leaving the salon satisfied with the results. The client is now accusing the salon of fraudulent transaction and requesting a refund for a service that was completed almost 3 weeks after her appointment on May 31st. It is important to note that we have followed all the correct procedures and have always endeavored to please the client. We want to assure you that our business is not involved in any fraudulent activities.


     

     

     

     

     

     

     

    Business Response

    Date: 09/05/2023

    ? It is indeed unfortunate that you waited three weeks to complain about the service. It is important to note that the stylist always informs the client about the price before the service, and there was no mention of free highlights. The stylist mentioned doing a few foils around the face during your next  root touch-up appointment. It is disheartening to see that despite our best efforts, you have decided to place blame without any valid grounds. 

    The owner of the salon has been receptive and willing to find solutions, but the you have been rude and insistent on receiving free services or threatening to back charge the credit card. However, your  back charge request was denied by the bank. It seems that you may have a history of issues with hair salons, according to your google reviews. 

    I sincerely hope that you reflect upon your actions and approach future professional interactions with a greater sense of understanding and respect. 

    Sincerely,

    Anne B


LEVEL UP Salon & Spa is NOT a BBB Accredited Business.

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