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Business Profile

Vacation Timeshare

Calypso Cay Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

This profile includes complaints for Calypso Cay Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Calypso Cay Resort has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid our mortgage/loan off with Timescape Resorts, LLC. / Calypso Cay. They have neglected to record the mortgage as satisfied with the proper county offices.

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an owner at Calypso Cay vacation Villas in Florida. I have owned there for numerous years. Sometime in the last year, unbeknownst to me, ******* ********* bought Calypso Cay. I was never informed of this. At the beginning of February, I received a notice from Calypso Cay. The notice stated that I am in arrears for the amount of $386.66. It stated that I had 30 days from receipt of the notice to pay the amount in full, or the "Association" had intent to record a Claim of Lein against my property. The letter was sent from Kim W*****, phone number 843-238-5000, ext 3323. I have no idea what this charge is for. I have always paid my fees. I attempted to reach Ms. W***** at that number FIVE TIMES, over the course of 2 weeks, leaving a voice message with my owner ID, contract number and phone number. I have NEVER received a return call. Yesterday, I called that number, which actually belongs to ******* *********, and spoke to a man named Chris, in Owner Services. He informed me that he did not see any delinquent amount for $386.66. He stated that I am in arrears of $1785.03 for maintenance fees. I asked when the fees were due and he either could not or would not tell me. He stated that the last time I paid my maintenance fees was in May of 2022. So, how am I in arrears in March of 2023? I never received a bill. I explained my 5 attempts to reach Ms. W*****. After a lengthy wait, he told me that his Vice President, Maria K****** who he reached while I was on that lengthy hold, would reach out to Ms W***** and one of them would call me back in 10 minutes. No call back ever came. I attempted to reach Ms W***** again today, leaving yet another message. I then contacted owner services again, at the same number. I again reached Chris in Owner Services. He stated that he sent the email and was unsure why no one called me. Ms K***** is out of the office today. I want an explanation of the notice I received, and information on my maintenance fees. This is extremely poor customer service. I did not agree to become part of ******* *********, nor do I want to be. My timeshare has been paid in full for many years and my maintenance fees, which continue to increase each year, have been paid. I have the deed to this property and did not give my consent for it to be purchased by ******* *********. I want out of this relationship, and monies for my deeded property, that they supposedly own.

    Calypso Cay Resort is NOT a BBB Accredited Business.

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