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Business Profile

Air Conditioning Contractors

Rocket Cooling

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Rocket Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocket Cooling has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Cyndee H

      Date: 06/24/2025

      I hired Rocket Cooling to service the AC in a short-term rental that I had recently purchased in Okeechobee. Wanting to avoid any issues for future tenants, I trusted them (as they had serviced the unit for the previous owner) to perform a proper inspection & maintenance. They claimed the blower motor needed to be replaced & scheduled a return visit to install it. I them gave access via lockbox to complete the work.
      A few months later, the attic unit overflowed, flooding the home, causing over $30,000 in damages. The weight of the water caused the unit to shift in the attic, crushing the overflow pan & collapsing the ceiling. When the tech came back to assess the situation, he admitted that he had forgotten to service the unit when replacing the motor & stated that the drain line was clogged & the shut-off switch was improperly installed.
      They then billed me for coming out to see the damage & even followed up with a reminder to pay on Christmas Day. After several failed attempts of trying to resolve the issue with management, I requested their license & insurance info via email & received no response. After my text response on Christmas Day letting them know that they only had 2 days left, by law, to respond to my email request, the invoices stopped, but they have now hired legal representation & claim they are not responsible.
      I’ve waited over 2 years to post this review hoping they would take accountability & make things right. I understand that mistakes can happen but what's inexcusable is their refusal to take responsibility. During this time, my rental remains vacant.
      It’s been a nightmare. I expected professionalism & accountability but was met with negligence & legal stonewalling. I am now sharing my experience to warn others about the kind of company Rocket Cooling has shown itself to be.

    • Daisy B

      Date: 08/03/2024

      The company told us we needed a new ******************* Since our unit is only 6 years old the ****************** were still under warranty but wewere quoted over $1,800 for labor. They also tried to sell us a new unit. We called another company for a 2nd opinion and there was nothing wrong with the compressor or coils. The problem was the contactor had a wire that was burnt and this was causing the problem. Total cost of repair was $295. Please beware! Rocket cooling will try to sell you things you dont need.

    • Gail A

      Date: 07/08/2024

      HORRIBLE COMPANY! ******, my Service Technician, tried to cheat me for over $4k by telling me that I needed a new compressor, a new coil and refrigerant for over 4K. had the line cleaned out by a neighbor and everything is fine. ****, the manager, refuses to call me back. They have put through the charge on my Am Express which is now in dispute. DO NOT WORK WITH THIS COMPANY, THEY ARE HORRIBLE AND DISHONEST.

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