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Business Profile

Coffee Shop

Blackout Coffee Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 6th of 2024 I placed an online order with Blackout Coffee Co. ******* card was billed $90.81 on December 8th 2024. A whopping 10 days later, I received an email from Blackout Coffee indicating my order shipped on December 16th and I was provided the tracking number referenced in this submission. As of December 20th 2024, the **** is NOT in possession of the package and has no idea where it is. They told me just because a business creates a shipping label, it does NOT mean the package was actually shipped. I want a full refund in the amount of $90.81 credited to my **** card. Blackout Coffee is blaming everyone else but themselves. Their customer service department refuses to pick up the phone when I have made numerous calls to complain. I have contacted them via email but I have yet to receive a satisfactory response. They are guilty of credit card fraud and refusing to deliver my order. Their customer service order number is #******

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed complaint with Amex my card I used and they closed the dispute charging my the amount. Unless the company rebills me I am satisfied with the result. 

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I went back to the website and they have removed my credit card info from their system. This is what I wanted done over a month ago. I guess it took you all (BBB) to get their attention. Thank you for your promptness in taking care of this problem. Im not sure what else I could have done short of threatening them with a lawyer contact.

    I truly appreciate you! Consider this case closedSincerely, ************

Blackout Coffee Co. is NOT a BBB Accredited Business.

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