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Business Profile

Resort

R. & D. Of Labelle, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owners of the ** park never gave us information on amenities or rules of the park. After Hurricane ***, my brother lost everything he owns in *******************. They told us we have 24 hours to leave, and agreed to pay us our deposit and last month's rent back. The first check was written incorrectly, and we were charged a $35 return check fee. When we asked them if they would rewrite the check correctly and reimburse us the $35, we were told that we now owe $8/day for an additional guest. This was never disclosed to us prior, and we never agreed to have it deducted from the second check. They now refuse to pay the agreed upon amount. The washers and dryers do not work correctly and you have to ring your clothes out by hand. They refuse to fix or replace them. The day after hurricane ***, a sewage pipe backed up and was spilling hazardous waste into the streets in front of our lot and several others. They simply turned it off and didn't fix it. On several occasions, we had to go without power because their breaker box was faulty and caught on fire. We were told that they were out of town and would come fix it on Monday, rather than sending someone out to fix it to accommodate us. They do not uphold their end of monetary reimbursements, and try to change things after agreeing to pay a certain amount. We were told we would be reimbursed $1260, but the first check was either written incorrectly or they put a stop payment on it because the bank wouldn't take it, made out to "*************." When they rewrote the check, it was written out for $1116 which was not the agreed upon amount. They deducted money and refuse to pay us the additional $144 they owe or the $35 for a returned check fee.

R. & D. Of Labelle, Inc. is NOT a BBB Accredited Business.

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