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Business Profile

Heating and Air Conditioning

Cooks Heat and Air Conditioning Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cooks Heat and Air Conditioning Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cooks Heat and Air Conditioning Inc. has 7 locations, listed below.

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    Customer Review Ratings

    2.3

    Average of 10 Customer Reviews

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    Review Details

    • Cheryl C

      Date: 04/30/2025

      Just semi annual maintenance all good have had unit almost 2 years. **** was very nice and polite. Called to tell me on way.

    • Virginia Diane T

      Date: 10/07/2024

      Unfortunately they are a lot of dishonest businesses out there that will take advantage of the situation with the hurricanes. Cooks Air ************************************************ is one of them. We called them Monday September 30 , 2024. They tried to get us to pay the trip and diagnosed fee on the phone. Which I did not do . We the technician got here he was very rude. He told us that the $149 was just for him coming out. He checked our lines and said we had a leak in the lines which would cost $3800 to fix. Long story short $433 and least than 30 minutes . We realized that we had been had Out of desperation we made a appointment for a examination on a new unit .It was a busy day we had a roofer there and Jasper ****** ********** at the same time. The police were sent out to check the damages for fema. I told my husband to pay for it with our **** card . I came in the house to talk to the roofer and my husband paid him. We than came in for me to sign the invoice and told me he needed to get a check from me. I gave him a dirty look and he said oh you paid with a card . He said if we bought a unit from him he would take the $433 off of the price of the ac.Icalled the office and told them what happen and they were supposed to get back with me. They did not when the guy came to give a quote for the ac I told him. The invoice clearly states on the top of the invoice Dianostic / Trip Charge $149 they charged us a extra $284 to check for a leak .when they gave a quote they wrote on top of quote - $433 . I said something about the $433 and he said it is taken off from the top . I told him that I did not trust them because they had already cheated us. I told him what happened he was rude.I called the office Friday October 4 2024 and talked to the lady at the office . I told her I was giving them the opportunity to make it right. She said she would get back to me by the end of the day she did not. This is price gouging.

    • Shannon G

      Date: 09/10/2024

      Do not use this company. Their technician tried to scam us. We called 4 times asking for a manager to call us about it, but they never did. They might have been a reputable company in the past, but they don't appear to be anymore. We needed the coils cleaned on our a/c unit. Instead of cleaning them, the technician who came out glanced at the unit and said it was unfixable and we needed to buy a new a/c unit. We said, "No, we just want the coils cleaned." He said it would "cost $2000, so [we] might as well just buy a new a/c unit." We thanked him, asked him to leave, and called the company to report this. Four times we were told, "A manager will call you back." They never called back. Either this technician needs significantly better training or the company is purposely trying to rip off customers. We had a tech from a different company come out the next day and cleaned the coils, which got our a/c back and running. He charged $190. He said in their business they refer to "******" as "******" because he hears the same type of story about them all the time. Thankfully, we knew better than to believe the ****** tech, but I'm sure not everyone does. Don't get ripped off by this company. Use someone else.

    • Bernie G

      Date: 08/28/2024

      Awesome service came out quickly and got the air conditioning work and wonderful highly.Recommend this company friendly and great workmanship.

    • John C

      Date: 08/25/2024

      Best Ac business around ,does a wonderful job figuring out everything Going on with your air conditioner, they got my AC. System repaired quickly when no one else could.Thank you, cooks, and the team .

    • Kelly M

      Date: 06/23/2024

      In 2022 after a medical event I came home to see the nest was broken. I contacted cooks instead of koolz. In severe pain and bleeding I was quoted and pressured to get a unit being told my unit was much older than it was. In my state and this was the beginning of summer in 2022 I wrote a check. No contact from them for 4 months. Once a police report was made they said they would when the got one put it in. All documented. Over 2 years they have not returned calls and now want 1300 more. Please make sure to follow the steps of the attorney general if you have issues.

    • Michael W

      Date: 09/21/2023

      We purchased a brand new air conditioning and heating system from Cooks around 2019 to the tune of $6K. The unit came with a warranty, which was great, until we found out its because youre going to need it. The blower in our system died at only a year old and it took a good week to get it repaired, after paying for labor. Fast forward two years and the part went out again, this time in June. We paid the $150 service call fee and was told they would 911 the part, which should have us running again in one week. Being June in ******* at more than 100 degrees in our home with dogs and a toddler - we had to seek other lodging. We spent $300 on a hotel, $100 on gas running back and forth to home, and crashed on family members couches to pass the week. Our deadline passed with no word from Cooks. After calling them, we were told the part had no tracking coming from the factory and nobody in the area had one, so they had no clue when it would be here. They wouldnt offer any help, just a we will call when it gets here. We went and spent $900 on window units for our home so we could return because hotels werent practical. A few more weeks pass with routine calls and same answers from Cooks. We asked to speak to a manager on more than 6 occasions and none of our calls were returned. Finally, after another week a manager TEXTED and said they were sorry. Two months go by and still no air in the ******* summer. Another phone call and we were told the part was delivered a month ago but they couldnt find it - funny considering there is no tracking? Found out they waited a month to reorder the missing part, leaving the children and my first responder family member in the heat. More calls and demands to speak to a manager continue to go unanswered.Today, they finally show up to put in the blower and bring a part that doesnt work. I wasted my time sitting with the tech, watched him pour sweat, to find out it doesnt work. Another promise to 911 a new part.

    • Toni D

      Date: 09/08/2023

      Two gentleman came to my home a year and half ago and installed a ** unit. $12k for this unit. It has done nothing but struggle to keep up which has caused my electric bill to be extremely high. My mother lives with me and deals with extreme aniexty disorders. This ac unit is under her name. She has called it in several times for not working and not cooking down the house at all. Each time a tech has came out they have made my mother feel incompetent and belittled. She calls me frustrated and crying while I'm at work every time. She gets so stressed she doesnt know what to do. So two weeks ago once again we called them out. Shortly after I walk into my garage and my garage ceiling is damaged and falling due to water. I called a plumber and paid $500 to fix the fact that the pipe to that ac unit was completely disconnected and dripping water into the garage, the plumber states it is from the ** company that installed or messed with the unit. I get a called today from ******* parts supervisor telling me that it is not their fault and they will absolutely not cover the $1400 in damages. She continued to question me on why every time my mother that has called in the ac having issues hasnt stated it is causing my electric bill to be high. Obliviously if the ac is over working then the electric bill will be high. But excuse me for my mother not stating that. I asked for a general manager to call me and she tells me she can ask them to but that likely wont happen because they have a thousand customers. I continued to be talked over and just asked over and over to have a general manager to call me. I was made to feel stupid and belittled just as my mother has over and over again. This company does not value their customers and railroads them to spend a high amount for trash. I have asked for over a week what can be done and can someone besides a tech come here and explain to me how its not their fault. But hey the customer doesnt matter here.

    • Michael D

      Date: 04/05/2023

      Michael D

      Date: 04/05/2023

      Installed new a/c unit, had problem with heating side, came out numerous times, replacing different items to no avail. Finally want $2400. additional money on top of the $9000. Already charged. Fortunately at this time I do not ************* side. So no problem. When cooler weather arrives I fear I will continue to have same problem.

      Cooks Heat and Air Conditioning Inc.

      Date: 04/06/2023

      We appreciate ****************** business over the past 10 years, and are sorry to see him suffering from a prevalent issue in HVAC, which is improper ductwork design. This issue has existed since the mobile home was set up. There is nothing wrong with his new unit, but it's tripping its high pressure safety running in heat, because it is only able to move about 2/3rds of the rated airflow due to issues with the original design of the air distribution system, which we weren't involved with. Extensive testing with advanced airflow/pressure measuring equipment indicates that the flexible ductwork under the mobile home as well as the air filter are undersized (both common issues.) We offered to replace the undersized ductwork and add a supplemental air return, and we're waiting for authorization to complete this work, which our testing shows is certain to resolve the issue he was experiencing with operating his system in heating mode. Our price for this work included a discount of $614 in consideration of the inconvenience that this situation has caused to **************.

    • Allen K

      Date: 07/24/2022

      Company uses deceptive business practices. Requested a quote for a 3 ton AC unit for my home, Cooks was one of six obtained. All quotes had been for 3 ton 16 seer ac units. All quotes had been within several hundred dollars of each other. ***** from Cooks wanted to be the last quote to be submitted and since they had been within the range of the others we agreed to go with them. Day of installation came, installation team had no city permit pulled to do the work. I had to run out and personally get the papers notarized, scanned and emailed back to the company to get the work started. Work was completed 8pm that evening while signing for the work I reviewed the unit numbers to find that I had a 2.5 ton unit and not a 3 ton. Phone call with *****, they had ran the numbers and the house did t warrant a 3 ton. No heads up, no ability to go to the other honest individuals who provided quotes. They said they ran the numbers on my home, without ever stepping into my home and asking questions or taking measurements. Measurements are wrong, they took me completely out of the decision process and install a unit I did not want. Nothing but hassle from them, they are correct just ask them. Obviously the other honest dealers who provided me quotes dont know what they are doing. They advertise 100% satisfaction, no way now to get my old unit back, which was working just fine. This was a bait and switch, I am not satisfied and it hurt the other honest business owners who I didnt go with. How can they compete with another dishonest business owner.

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