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Business Profile

Lawn Maintenance

Richardson Lawn and Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Richardson Lawn and Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Richardson Lawn and Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 2, 2024 I received a Lot Demolition proposal from Richardson Lawn & Tree Service LLC with scope of work, start & finish dates, and cost. They were to demolish the existing house, clear the property of all specified trees and over grown vegetation, all debris to be disposed of properly, stumps to be removed or grinded, and all C&D material will be disposed.

      The agreed total was $6,000.00 with a $3,000.00 deposit due by August 5th (start date). I paid $1,000.00 on August 3rd, and $2,000.00 on August 5th. But they never showed up on August 5, 2024 (start date).

      On August 14th, Mr. ***** ********** ensured me that his wife would contact me to return the $3,000.00 deposit. That never happened. August 29th, he contacted me again with promises of returning deposit by September 5th. That never happened.

      I've tried to contact them via email, phone, and mail with no success.
    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired *** Richardson‘s tree service to cut down five trees and remove an extra stump from my yard. I hired him around the last week of July 2024. He came and cut down the trees and did a very good job. I was so satisfied. I recommended him to my neighbor. Unfortunately, he also said he would remove the debris and I paid for that. The debris pile is still sitting in my yard one month later. He is also never returned to finish cutting down my neighbors trees. He cut them down halfway. He has never returned calls or text. I have attempted multiple times to contact him. Now I’m going to have to spend money again to have the debris removed.

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