Reviews

Review Details

• Review fromAlice C

  Date: 08/22/2024

  1 star
  I will be reporting all issues to BBB also ..... my car had key not detected its a 2013 **** fusion because one key broke off on the ingntion but i was able to pull it out without any damages at autozone ..so i brought a need battery while im at autozone still same message so i call **** next day because the same day i couldn't get in contact with anyone and the sales person ******** said it's cost over ****** for one key and it's not guaranteed one key will work..... I said why she said had to complete a diagnostic I said you did this without telling me and she said she told me ... I walked home from work use someone truck to get to **** and this lady was so rude she wasn't making any sense.... why would she do that when I told her exactly the issue.... I should not have to pay the diagnostic fee of ******

• Review fromPete S

  Date: 05/20/2023

  1 star
  On Dec 8, I called Rountree Moore to ask about them honoring a paint recall. They told me I was covered for the free work and could schedule immediately. I told them my wife was just diagnosed with breast cancer and since we have a flood of doctor ************* Id like to hold off for a while. The lady there assured me this was fine and said to call back when ready. No mention of the recall expiring. I called back in January a few times, but they told me I had to work with ***** and she was off. She was supposed to call me, but didnt. Still no mention of expiry. I called back again in February and was told that the recall had expired. They purposefully delayed me past the expiration date of the recall, knowing I had family issues. I asked for the manager to call me. The manager called and told me her hands were tied, even though they had dropped the ball. She said I needed to call ****** directly, which I did. They refused to help and told me the dealership was the one who had the final say because they are all independently owned. They just pointed fingers at each other and refused to help me.Now, they have decided to start sending me scams through the mail, making the ads look like they came from the government. What sleezeballs!!!!