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Business Profile

Roofing Contractors

Lewis Walker Roofing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Lewis Walker Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lewis Walker Roofing, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They put my roof on ten years ago they used nails instead of screws so the hurric**e blew 80 percent off with nails sticking up in my yard charged me **** ten years ago told me it had lifetime warr**ty so this time it would cost **** to fix when if it was done right I would still have old roof so they came said it take one day so at lunch time he said he needed **** more dollars for two by fours when they came out to look at job they seen all boards was in yard so I'm ** years old **d widow please help me

      Business Response

      Date: 02/08/2024

      In response to this complaint,

      The customer, **** ****** called us requesting ** estimate for her roof after a category * hurric**e came through **d damaged the roof. In the attached documents I have a copy of the contract signed by the customer, **** ****** stating that she understood that if there was **y additional woodwork that there would additional charges. When we let the customer know about the additional cost for the wood we let her know we would let her make payments on the ch**ge order amount, however once the job was complete we tried to contact **** for weeks via phone calls, a letter, **d a site visit to no avail. The letter we sent to Ms. ****** via certified mail with a return receipt, is also attached. Since this complaint has been filed we have spoke with Ms. Brown **d resolved the issue, all of which is attached in the documents.

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:  As I stated before, I am my wife's caregiver and 85 years old.  At the time she was very sick.  I signed that the roof was completed and paid them.  The rep named **** that I was dealing with told me that they would see about putting the gutters back up.  I took him at his word.  When dealing with a person who is representing ***** ****** Roofing you would think you could take their word that they will do what they say.  My wife called many times to speak to *** ******, but he was never in.  Had I known you could not believe the word of ***** ****** Roofing I would never have signed and paid them until the gutters were put back up.   Also there has been several lies about this.  Of the three ******** who did the work I only spoke to one the whole time they were here.   Trawick said he offered to come put them up, that I  wanted new gutters.  Not true.  **** said he would see about getting them put back. Never did. I guess they got their money so that is all that matters.  I wonder if *** ****** would approve of dishonest employees who take advantage of old people?

       

      Regards,


      **** *******






      Business Response

      Date: 02/03/2023

      Attached is the original contract signed by *** ******* which does not have the gutters included, you can tell by the coloring that the gutters were fraudulently written on there after the fact on the customers copy of the contract. Also attached is the certificate of completion signed by *** ******* at the completion of the job certifying that the job was completed to satisfaction. This roof was installed almost 3 years ago and the gutters have just recently been reported as an issue. In addition to the attached documents he told our 2 of our employees on site that he wanted the gutters removed which the customer admitted was true to our Residential VP **** *******. In an attempt to appease the customer Mr. ******* offered to come out and put the gutter back up, even though it is not included in the contract and the customer requested they be taken down, however *** ******* said he had thrown the gutters away and wanted us to provide all new gutters. ***** ****** Roofing requests that this complaint be voided and closed due to the fraudulent information.

      Business Response

      Date: 02/21/2023

      In our previous response dated 2/3/23 we stated all the information regarding this issue. There is no further information and the customer signed off on the certificate of completion stating that the job was satisfactory. Please resolve and close out this complaint.

    Lewis Walker Roofing, Inc. is NOT a BBB Accredited Business.

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