Business Profile

Air Conditioning Contractors

Del-Air Heating, Air Conditioning, Plumbing And Electrical

Complaints

This profile includes complaints for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

157 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an air conditioning/heating unit on March 11, 2024 for $25,476. This was not the least expensive price for this unit, but we felt from the BBB ratings and ** who was the salesman and ******* who came with him as a tech were terrific. We felt we could trust this company to work with us over the next ten years (the length of the warranty.)The complaint is regarding the Electrical Inspection. It failed inspection.On March 20th we texted ** as he told us he was our point of contact with the company, letting him know we had heard nothing regarding the mechanical and electrical inspection. After some normal back and forth ** gave me the number to call to schedule the inspection, ************. On March 25 I texted ** again to say that they would not schedule an electrical inspection as it was not necessary for an AC install. They had changed fuses and put a new shutoff box outside, all needing an inspection, so I insisted that we wanted an electrical inspection. ** told us that was a different number and gave us that number to call for the electrical department: ************.Now we had to stay home for two days as the inspectors come sometime between 8:00 AM and 4:00 PM. which was frustrating because the original number I called said they would schedule both inspections on the same day. The mechanical inspector came first and I asked him if he knew what time the electrical inspector would come. He looked in his system and said you have no electrical inspection listed but you are required to have one. I called the second number ** gave us and we scheduled the electrical inspection.Jump to April 15, I notify ** that the electrical inspection failed and asked for next steps. On April 16, he said he would look into it for us. After hearing nothing we contacted ** again on April 24 and received the answer "Hold on." After not hearing from ** for another five days we texted him again. The piece that failed inspection is outside and just needs to be moved, we do not even need to be home.On May 7 we reached out again and were told to call ******************* who is in charge of the department at ************. We left him a voice mail that day.May 13 we still had not heard anything so we told ** we would file a complaint with the better business bureau if we heard nothing. We heard nothing.
Business Response
Date: 05/22/2024
We sincerely apologize for the frustration and inconvenience you've experienced regarding the electrical inspection of your air conditioning/heating unit. Your feedback is invaluable to us, and we're committed to addressing your concerns promptly.
We understand the importance of trust and reliability when it comes to our services, and we regret that we've fallen short of your expectations in this instance. Rest assured, we're actively investigating the issues you've raised to ensure a swift resolution.
To expedite the process and provide you with the assistance you need, we'll be contacting *******************, who oversees the department responsible for the electrical inspection, at the provided number. We'll work closely with *** and our team to address the failed inspection and determine the necessary steps to rectify the situation.
Again, we apologize for any inconvenience this has caused and appreciate your patience as we work to resolve the matter promptly. Your satisfaction is important to us, and we're committed to restoring your confidence in Del-Air. Thank you for bringing this matter to our attention.
Customer Answer
Date: 05/22/2024

Complaint: 21733420

I am rejecting this response because: They have finished the first part of relocating the piece that failed the inspection. As soon as we receive the amount agreed upon for the inconvenience and the A/C unit passes inspection we will remove the complaint as discussed with both ******************* and *** the general manager. We look forward to a continued swift resolution.

Sincerely,

*********************
Business Response
Date: 05/28/2024
Thank you for your patience. ******************* and *** will be in direct contact with you to resolve this matter swiftly. We appreciate your understanding and look forward to addressing your concerns promptly.

Best regards,
**************************;
Del Air
Customer Answer
Date: 05/29/2024

Complaint: 21733420

I am rejecting this response because: *** called yesterday and couldnt answer a single question. Nothing has occurred since the last time they asked me to close this. I still need an inspection and no one has reached out. *** asked me if I had the phone number and I do not, he was unable to provide it. I still have not received the promised compensation for the inconvenience. I will not close this complaint until everything is resolved. Please resolve everything.

Sincerely,

*********************
Business Response
Date: 05/31/2024
Thank you for bringing this to our attention, and we apologize for the ongoing inconvenience you've experienced. We understand your frustration and want to assure you that we are committed to resolving these issues promptly.
I apologize if there was any miscommunication during ***'s call yesterday. We will immediately follow up on your request for an inspection and ensure that it is scheduled at your earliest convenience. Regarding the promised compensation for the inconvenience caused, we will expedite this process and ensure it is credited to your account as discussed.
Please accept our sincerest apologies once again for any inconvenience caused. We value your business and are dedicated to restoring your trust in our services. You will receive an email shortly with the details of yesterday's visit and the progress on scheduling the inspection.
If you have any further questions or concerns, please do not hesitate to contact me. We appreciate your patience and look forward to resolving this matter to your satisfaction.
Customer Answer
Date: 06/01/2024

Complaint: 21733420

I am rejecting this response because: There was no miscommunication between *** and I. He could not answer any of my questions. It is frankly quite insulting to say there was a miscommunication. He told me to call the inspections department for the city but could not give me the number. He did not know if we had to be home as there was no work done inside the house and the only issue fixed was outside the house. He also did not know who ******* was and told me to call the "regular" number. When we did that, they could not schedule it and could not transfer us to *******. It was not until ******* called us and gave us his extension that we were able to get the inspection scheduled. We have since received the promised compensation and been called by ******* to schedule an inspection on June 7. Once the unit passes inspection, we will remove the complaint as we have continually stated.

Sincerely,

*********************
Customer Answer
Date: 06/04/2024
We are waiting for the inspection this Friday. Please dont close this complaint. If it passes inspection I would change my answer to satisfied. If it does not pass, then I have no leverage for them to come and fix it.
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. One reschedule--They over booked.2. Next appointment was a No-Show.3. Wasted 18 hours of my life waiting for these two appointments. (since they never called)4. Had to call 8 times since they never called us to inform of overbooking and the no-show.5. Was told twice that issue was elevated, and management would call--Never came to fruition.6. Was told the called but no evidence on phone to show calls happened.7. All occurred between 25 March to 28 March.
Business Response
Date: 03/29/2024
Hello *******,

Thank you for providing us with those details. At our company, we strive to provide exceptional experiences every time. Therefore, when we fail to meet that goal, we take it seriously. We are always eager to learn what we could have done differently or better, and we appreciate you bringing this to our attention.

We have forwarded your file to the management team, and they will be calling you to resolve this issue soon. Once again, thank you for reaching out to us and giving us the opportunity to address your concerns.
Business Response
Date: 04/05/2024
We have resolved the confusion with the customer. ********************** apologizes for any scheduling conflicts and inconvenience this may have caused. Due to a recent software change, there was a mix-up in the customer file, but we have rectified the issue and provided a refund to the customer. We hope this resolves the customer's complaint and would like to thank them for their feedback, as it allows us to improve. Thank you for choosing Del-Air.
Customer Answer
Date: 04/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delair sold ** an Air Purification System in 2021, Platinum IAQ Polarized Air Cleaner and UV Light System. We have had a continual A/C Maintenace Contract with them since 2017. Numerous attempts have been made over the past two/three years to check on the Air Purification system to see if it was working as it should be and if anything was needed. All the maintenance technicians have ignored it say it's fine. After requesting an experience technician come out and review the system, it was found that the system was not working, UV light was gone, Filters had not been replaced since install and bacterial growth had formed in the air handler. After much discussion Delair were to order the new Electronic Filters and UV light and make a complementary cleaning of the blow wheel. And we have been waiting. This has been going on since February and we still have No resolution. Technicians arrive but have no replacement parts and no phone calls are returned to follow up on when the parts are going to be in. We reluctantly agreed to pay for these parts even though we feel that it was the company's responsibility to have advised and maintained the Air Purification system as part of the twice-yearly maintenance contract we paid for year on year. We would have ordered equipment if we were told we needed to. To date we have had no further calls about delivery of replacement parts, even after numerous follow up calls. It is totally unacceptable. We have had an increase in colds, sore throats, headaches all which we now believe is a direct result of the system not being correctly maintained by any of their technicians attending our maintenance visits. I see the same issue has been raised here recently so we are not the only ones that paid for a service and system that was not adequately maintained by the company that sold it. Delair you need to do something about repairing this system.A full detailed account is in the attached letter.
Business Response
Date: 03/22/2024
Dear *****,
I wanted to take a moment to express our gratitude for sharing your review about Del-Air Heating, Air Conditioning, Plumbing, and Electrical. We are truly sorry that we did not meet your expectations and we regret any inconvenience this may have caused you.
Our team is dedicated to providing exceptional service to our customers and we take all customer feedback seriously. We would appreciate the opportunity to understand and resolve the situation, so we can make things right. Our management team will be in touch with you soon to discuss the details and work with you to ensure your satisfaction.We value your honest feedback and appreciate your business. Thank you for choosing Del-Air Heating, Air Conditioning, Plumbing, and Electrical.
Sincerely,
The Del-Air Team
Initial Complaint
Date:03/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Del Air expert service here AC still not working He said they need to run new wire emergency hear not work Cool ac work when he left wife to heat 79 degree it on 80 Im not sure what my options are but I want this unit to work or give me money back and take unit back This has been almost a week now
Business Response
Date: 03/19/2024
Customer has filed two complaints for the same issue. Should I respond to both in the same way? Please advise.
Business Response
Date: 03/19/2024
Hi *******,
Thank you for providing the details regarding the issue you faced. We are committed to providing exceptional experiences to our customers. When we fail to meet this standard, we take it seriously and *************** from our mistakes. We appreciate the feedback you have provided and will use it to improve our services.
Our management team has received your file and will be in touch with you shortly to resolve the issue. We apologize for any inconvenience this may have caused you and thank you for bringing it to our attention.
Initial Complaint
Date:03/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am a 77 year old widow who has recently been harrassed for a financial issue I did not create. I am powerless to stop it, and my excellent credit is now going down. It began in the Fall of 2023.Del Air sent a plumber out without me asking. I use Delair for my AC maintenance so I trusted him. The plumbing salesman sold me a hot water heater to replace the one I have, which is currently working. It was to be installed in one week. The installation day arrived, and no one showed up or called. The next day I called them and cancelled the order. They said fine, and I also talked with the salesman so he knew, too. After a month had passed, I began receiving letters from a finance company claiming that I owed them money for a hot water heater. I reached out to Delair for assistance, and an individual from the company expressed confusion about the situation but promised to investigate. Unfortunately, the following month, I received another letter from the finance company, sparking my growing concern. Since then, I have contacted BOTH Del-Air and the finance company, known as ************************ LLC EVERY WEEK. They blame each other and no one is helping the consumer - me! Now it is approaching 6 months and last month my credit, which was excellent, went down. That scared me, however I am never able to talk with anyone in upper management in either company. The managers are never available. In addition, they just don't care. I expressed frustration that I am powerless in their little game and it's affecting me more and more. Today I got a letter from the finance company me they will engage the law about the money that is owed. The person they are going after is ME, and I want to remind you that I do not have a new hot water heater sitting in my house. I never received anything from either of these companies! I don't know what to do. Can you please help me?Sincerely,*************************** ***************************************************************** ************
Business Response
Date: 03/19/2024
Dear *******
I wanted to take a moment to thank you for sharing your review of Del-Air Heating, Air Conditioning, Plumbing and Electrical. We are sorry to hear that we were not able to meet your expectations during your recent experience with our services. Here at Del-Air, we are committed to providing exceptional service to our customers, and we apologize for any inconvenience caused.
We take all customer feedback seriously and would like to make things right. We would greatly appreciate the opportunity to understand and resolve the situation. The management team of that location will be in touch with you shortly to discuss the details of your experience and work with you to ensure your satisfaction.
Your honest feedback is valuable to us, and we truly appreciate your business. Thank you again for bringing this matter to our attention.
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new Lennox air conditioner from DelAir in September of 2023 with 10 year financing and 10 year full warranty. Apparently that was the only AC unit that would fit in our condo. Scheduled maintenance as requested by Delair for March 5th. Day after tech left, March 6th it stopped working. Tech came again after we called March 6 and said it was clogged and needed to order parts. Ac unit just started working again AC was fine still no call from anyone. Called again March 9th, Ac unit stops working again. Called March 9th and told parts are on order expected delivery end of March. Unacceptable, I told them and was told They will try to find another unit and take the parts from another unit until new parts arrived. No word, called again and they said it could take awhile to find. Here it is March 14th. Still nothing. Called 11 am March 14.. Tech will be there between 4 and 6 pm to fix. Its almost 6pm No tech no call.
Business Response
Date: 03/18/2024
Dear ******* and *************;
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback about Del-Air Heating, Air Conditioning, Plumbing, and Electrical. We are sorry to hear that we fell short of your expectations, and we want to make things right. The satisfaction of our customers is our top priority, and we take all feedback very seriously. We would be grateful for the chance to understand and address the situation. The management team at that location will be reaching out to you shortly, so that we can discuss the details and find a solution that works for you. We value your honest feedback and appreciate your business. Thank you for the opportunity to serve you, and we look forward to making things right.

The Del-Air Team
Customer Answer
Date: 03/26/2024
Everyone needs to be aware of this company. They lied to us three times within the 3 weeks of no working ac. The parts and diagnoses were wrong. Tech said it was clogged and had to order parts. They finally came to repair after they tell us they would be here within an hour, by 10 am , they showed up at 4 pm and it wasnt clogged it had a bad motor. So did we wait 3 weeks for nothing?
Customer Answer
Date: 03/26/2024

Complaint: 21435055

I am rejecting this response because: the replaced part which wasnt the original diagnosis, is loud and there are screws missing somewhere cause we found one on the floor.

Sincerely,

******** and *****************************
Business Response
Date: 03/29/2024
We always aim to improve and learn from our mistakes. Thank you for bringing this issue to our attention. Your file has been forwarded to the management team, and they will contact you soon to address this matter. We appreciate your feedback and the opportunity to resolve your concerns.
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Del Air installed my air conditioner when my home was built about 11 years ago. I signed up for their warranty and service contract . Three years ago DelAir installed a fancy filtration system for my air conditioner. It cost $1500. Thats when the problems started. When they came out for my prepaid maintenance they did not have the special filters needed for my new filtration system. I called and reminded them to be sure and get them for the next visit. Again showed up didnt have the filters. This started a YEAR of me calling and calling and calling to get them to order the filters and install them. It took a year but they finally got the filters and they came out and changed the filter. At the next regular maintenance I asked the technician to show me how to install the filter as the filters came two to box and I had a replacement filter. The technician looked at the filter and the replacement and told me the filters were the wrong size and not working properly. The filters have a small tube where the 12 volt plug is inserted and that is suppose to place the plug on top of a metal disk in the filter box and the insert for the plug was on the wrong side. I need 30 x18 and got 18x30. Ok so the two filters I waited a year to get and paid $55. Are the wrong filters and are not working properly. The technician called while he was here and spoke to his manager. The technician told me the correct filters would be ordered and they would call me to install. Well that call never came but I called them numerous times only getting the run around but no filters. The last time I called I was immediately transferred to the manager. They must have flagged my account. I left my message on his recording but never heard back. I have a file an inch thick regarding these calls . I give up. Life is too short.
Business Response
Date: 03/11/2024
Hello ******, We appreciate you providing us with your feedback regarding your recent experience with our service. We are sorry to hear that we did not meet your expectations and we take your concerns seriously. We are committed to providing an exceptional experience for all of our clients and customers. We take every opportunity to learn from our mistakes and improve our services. In order to do that, we have located your file and we will share your feedback with our Management Team. They will conduct a thorough review of your case and will take the necessary steps to ensure that we deliver the level of service you deserve. We understand how frustrating it can be when things do not go as planned. That's why we will be reaching out to you soon to discuss your concerns and provide a resolution. Our team is dedicated to resolving any issues that *** arise and we want to make sure that you are completely satisfied with our service. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Customer Answer
Date: 03/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The solution exceeded my expectations. I am happy and thank BBB for your help.

Sincerely,

*****************************
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new unit approximately 1 year and half ago. I have had 2 parts broken and they are charging ridiculous fees to fix with warranty. They are not standing behind their products.
Business Response
Date: 02/15/2024
Hello ********, Thank you for providing us with those details. We always strive to provide an exceptional experience to our customers, and we take it seriously when we fail to meet that goal. We appreciate you bringing this issue to our attention, and we want to learn what we could have done differently or better. We have forwarded your file to the management team, and they will contact you shortly to resolve this issue. Once again, thank you for letting us know about this matter.

Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have repaired my unit at no additional cost. Hopefully there will be no more issues.

Sincerely,

***************************
Initial Complaint
Date:02/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IN July 2023, Del Air Heating and Air Conditioning replaced entire house unit with a Lennox 17 Series 2-stage system. The cost was $17,099.20 with a additional $800 rebate. The final cost was listed as $16,299.00 Due to the fact that a just lost my husband, a veteran, I wanted to clear my bills. I overlooked the rebate price of $800 and paid the full amount of $17, 099.I have made several calls to *****Air requesting the $800 rebate which was paid by mistake. I have a cancelled check dated August 2023 from ******************** showing that I paid $17,099.20. I have spoken to ***, ***** and left messages for supervisor ****** all said they would handle the problem. To date there has been no resolution. I want the $800 that was the rebate money from ******************* I spoke with *********************************** who stated that ********************** was paid the $800.Your prompt attention to resolve this problem will be appreciated.
Business Response
Date: 02/12/2024
Hello *****, Thank you for providing those details. We aim to provide an exceptional experience every time, so when we fail to meet that goal, we take it seriously. We always want to learn what we could have done differently or better, and we will take the opportunity to do just that with the details you've provided. The management team has your file and you will receive a call to resolve this issue. Thank you for bringing this to our attention.
Customer Answer
Date: 02/12/2024

Complaint: 21274911

I am rejecting this response because: *** calledon 02/12/2024 from Del-Air and stated that in August 2023, I was mailed a rebate card from Lennox Company. I told *** that I never received any rebate card from ******. I also stated that I had previously spoke with ****** who stated that they paid the rebate to Del-Air. The bottom line is that I made an error when looking at the Del-Air bill which showed the original cost of $17,099.The next line showed less summer rebate of $800.00 for a bottom price of $16,299. At the time my husband had just passed away and being upset. I wrote the check to Del-Air for the orihinal amount of $17,099. As I explained oi ***, Del Air got the $800.00 from my check and they owe me $800. Forget about any rebate card from ****** or otherwise that I did not receive. ****** can research and see that no funds were spent for a REBATE CARD. I paid $800.00 TOO MUCH to Del-Air and want the $800.00 by CHECK from DEL_AIR ASAP.. .If that does not occur within the next few days I will be forced to take legal action.

**********************************************;
Business Response
Date: 02/13/2024
I understand your frustrations, *****. I have informed the operations managers and higher management about the issue you raised. Please be assured that your concerns have been noted and heard by the highest authorities. We are dedicated to resolving this matter, but we ask for your patience as we navigate through it. I will personally oversee the process until a resolution is offered. Thank you for bringing this to our attention.
Customer Answer
Date: 02/13/2024

Complaint: 21274911

I am rejecting this response because: I have not received the $800.00 that was paid to Del-Air by mistake.

************************************************
Business Response
Date: 02/14/2024
Hello *****, I hope you are doing well. I wanted to give you an update on your Lennox rebate **** Card. We have received a notification that it has been reissued and sent to the address we have on file. Unfortunately, ****** doesn't provide an exact arrival date, but you can expect to receive it within the next 10 days. We kindly request that the BBB and you keep this complaint open until you confirm that you have received the card. We understand that the delivery is out of our hands, but please be patient as we are doing everything we can to resolve this matter. We take our customers' satisfaction seriously at Del-Air, and we are committed to making things right. We apologize for the delay in resolving this issue, but we will ensure that it is resolved to your satisfaction. Please keep me updated on the situation. Thank you.
Customer Answer
Date: 02/25/2024
The rebate card has now been received from ******************* however, that does not let relieve DEL-AIR of their responsibility to REFUND the $800.00 OVERPAYMENT. This case could have been quickly ended if DEL-AIR had just refunded the $800.00 OVERPAYMENT to ME That was included in the payment check that they received and cashed in July 2023. Instead DEL-AIR made ****************** pay the OVERPAYMENT in the amount of $800.00 through a REBATE CARD. Bottom Line, DEL-AIR kept the $800.00 OVERPAYMENT which was UNFAIR to LENNOX Corporation!!!!!! Looks like VERY BAD BUSINESS PRACTICE!!!!
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Del-Air installed ******* A/C in 2016 when house was built. Compressor went out two weeks ago. Company was informed. Technician came and confirmed the compressor was dead last Friday.The unit has 10 year warranty on it; this was confirmed by ***** from DEL-AIR. I am still waiting for them to repair the unit. No calls back to say when tgg go ey are coming
Business Response
Date: 02/02/2024
Hello there! We are following up on the complaint regarding *************************. At the moment, we are waiting for a manufacturing part, and unfortunately, they have provided limited information on delivery. We appreciate the feedback given by ****** and acknowledge his effort in bringing this to our attention. This will help us improve our services to better assist our customers. We are dedicated to resolving this issue with *************** and appreciate his patience while we sort through the matter. The management team has received your file and will be in contact with you soon.
Business Response
Date: 02/05/2024
We would like to provide an update to the BBB regarding the complaint from *************************. We have now installed the required part, and we believe that this issue should be resolved at this time. Please keep us informed of any further actions we can take to help resolve this matter.

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Del-Air Heating, Air Conditioning, Plumbing And Electrical is BBB Accredited.