Complaints

This profile includes complaints for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Del-Air Heating, Air Conditioning, Plumbing And Electrical has 12 locations, listed below.

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  1000 Business Center Dr Lake Mary, FL 32746-5585

  
• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  2171 Ray Goodgame Pkwy Ste 130 Clermont, FL 34711-8793

  
• 

  Gator Air Conditioning

  6216 28th St E Ste 1 Bradenton, FL 34203

  
• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  11255 Distribution Ave E Ste 1 Jacksonville, FL 32256-2775

• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  950 Bell Rd Sarasota, FL 34240-9508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were customers of Del-Air Air Conditioning for 18 years, until last Thursday, August 10, 2023. We have a service contract with Del-Air and routine maintenance was scheduled for August 10th. Service Tech Daniel came out, serviced the air conditioner, said it looked great. Told me a UV light would help to prolong the life of our 21 year old until. After Daniel was done installing the light, he came in and told me that our Unit was leaking and that it would need to be replaced or could possibly be fixed for around 8800.00.(Keep in mind we've experienced record high heat here in Central Florida for at least the last 15 days, some with Heat Advisories. Being without air 7 days was brutal).Daniel insisted that I immediately pay for the UV light and that salesperson John Aldrich was on his way and would take care of it.The question being, why would we pay $591.45 for a UV light for a now dead a/c unit? John A****** did come out. He told us that the UV light should never have been installed on a 21 year old unit. John presented us with some options and emailed us a quote for a new A/C unit. I can provide a copy of this quote that shows a credit of $591. On Friday, August 11, I spoke with Regional Service Manager Scott S********* and he too said the light should have never been installed on a 21 year old unit and assured me that I would get a refund for the UV Light and he would send someone out to uninstall the light. We did get 4 quotes total for a new A/C unit and Del-Air is not who we chose.  I called Scott S********* 4 times on Monday, and no return call.  We called Scott 2x on Tuesday, August 15th, and Del-Air made no return calls.  Today is Wednesday, August 16th, 2023 and we have received ZERO communication from Del-Air about a refund or uninstalling the UV Light. (We did call and leave another message for Scott S********* this morning as well) I believe we've given them every opportunity to reach out to us about this situation but they have not.  18 years!

  Business Response

  Date: 09/26/2023

  I apologize for the delay.  This notification was missed due to a change in the handling process.  I'm certain we can get to the bottom of this before the end of this week.  We will reach out to get full resolution to this situation.  

  Customer Answer

  Date: 10/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I received my credit today after 46 days!! Do better for your long time customers Del-Air!! 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2023 I called Del-Air because I heard loud noises from my air conditioner which Del Air installed about 3 years ago. A service tech came out and said that a new motor and blade has to be replaced, but the tech was unable to get the parts that day so they have to be ordered. So on Sunday at 4:00 pm I got a call from Del Air saying that the parts are in and they can come on Monday 8-7-23 to install. I said great, but no one came or called. So I called there offices 3 times that day and was told someone would come. I then called on Tuesday 8-8-23 and was told again a tech would be there. They said a supervisor would call and no one did! I am so frustrated and can’t these parts installed so I have no other choice than to get help. This is not how a business should treat customers and to run a business. I will not recommend this company to anyone! As of today 8-9-23 at 7:41 pm no one has arrived .

  Customer Answer

  Date: 08/26/2023

  I am writing to tell you my issue with Del Air has been resolved. They repaired my Air Conditioner and I would like this case closed. Talked to Del Air manager to checked to make sure all is working properly and all issues are now resolved.

  please now close this case since it has been resolved.

   

  thank you
  *** *****

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My date of transaction was June 13th, I paid $356.95 for my service provide at my house **** ********* ******* ******** ** *** **** ****** but minutes later the company charge me again for $356.00, since June 14th I had called the company every week to follow up and they told me first that I will receive my refund 5 weeks later, that time already passed and now they told me that they need to send an email to the supervisor and he will communicate with me, and nothing has happened. I need my money back, they don't care.
  
  My Service Order ID : *******
  Technician ID: ****

  Business Response

  Date: 08/03/2023

  Wednesday August 2, 2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, Fl 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case # ********
                     ****** ***********
  
  
  
  Dear Ms. ***************:
  
  We are responding to the above-referenced
  case for ****** ***********
  
  Del-Air apologizes for the
  mistake of double charging our customer. We are devastated we have taken so
  long to have the refund processed; this is not the experience we ever wanted
  our customers to go through.  
  
  The refund of $356.00 was
  processed.  Our General Manager has tried
  to contact Miss *********** but has been unsuccessful in making contact.
  
  Again, we are very sorry for
  the inconvenience we have caused our customer.
  
  
  
  Sincerely,
  
  
  Debbie N***
  Relationship Manager 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 07-06-23 I purchased a new A/C unit. It was installed on 07-08-23. Prior to purchasing the unit, I was given three SEERS to choose from 15,16 and 17. These SEERS all have different prices. I chose the 17 SEER because I was promised that it would keep the house cooler. However, a 15 SEER was installed instead of the 17 SEER I purchased. I tried calling Del-Air and asking for a supervisor several times to come out to my house to address this problem. I was told by the sales department that a supervisor by the name of Scott would come out on 07-11-23 and talk to me. He never showed up nor has he had the courtesy to call, apologize or try to reschedule. I paid $13,980 for something that I didn't get. The salesman who sold me this A/C is Michael H*****, I left him voice mail messages, but he never returns my calls. Also, not even 24 hours after the new Lennox system was installed, it started producing issues. It didn't cool the house, instead the house got very heated. I had to call a technician from Del-Air to come out and investigate the problem, while a Del-Air staff wanted to charge for a service call. Lots of critical information has been omitted from me in the sales process, and it is incredibly disheartening to experience a strong lack of support or care from Del-Air. I would like Del-Air to refund the difference I paid for the wrong unit. I paid for something that I didn't get. I am very disappointed and dissatisfied with Del-Air actions.

  Business Response

  Date: 08/16/2023

  Wednesday 16th, August
  2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, Fl 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case # ********
                  ****** ********
  
  
  
  Dear Ms. ****************
  
  We are responding to the
  above-referenced case for ****** ********* **** ****** ******* *****
  
  Del-Airs General Manager has
  been in contact with Mrs. ****** ********, we have been able to clear up the miscommunication
  with the wording on our contract.
  
  We are very sorry for any
  inconvenience that this has caused our customer.
  
  Sincerely,
  
  
  Debbie N***
  Relationship Manager 

  Customer Answer

  Date: 08/26/2023

  Dear BBB,

  Thank you for your help in resolving my complaint with Delair Heating and Air Conditioning. Today 08-26-2023 I finally got my refund in the amount of $3,404.00.

  Sincerely,

  ****** *********

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New AC installed in my home on 05-25-23, they returned a few days later because it wasn't draining properly and fixed that issue. However, a pipe is still leaking. I contacted Del-Air by phone and spoke with Uriah F***** on 05-31-23, 06-08-23, 06-15-23, and then with Joe (the original salesman) on 06-26-23 and 06-29-23. Additionally, I had emailed Uriah on 06-05-23, 06-08-23, and 06-12-23 to request that Del-Air send someone to *** ******* ** ** ******** ** to fix the leak. No one ever responded to set up an appointment, and the leak continues. I want someone out here asap to fix the leaking pipe.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tues, June 13, 2023, I reached out to Del-Air about my thermostat showing my home being 82 degrees and no cold air was circulating. I was told though I have an asthmatic child there's no guarantee of the priority when they can get out to me. At that moment I was looking at 12p-8pm on Wed, June 14, 2023. I started reaching out as early as 3:52 am on the 14th and was told my appt window showed 8am-5pm. I called throughout my work day and kept getting a different answer from everyone that answered. Finally around 5:12 pm the young lady on the phone stated that I was on a waiting list and basically there's still no guarantee that they will be out that day. She stated that she emailed her supervisor to try to get it resolved. I finally received the call I had been waiting for at 6:17 stating that a tech has been dispatched and will be to me between 30-45 mins. 2 hours passed and I'm sitting in a 93 degree home. I called for an update and was giving a response that there's no notes left and basically they're sorry they don't know what's going on. Still being hopeful I called back at 9:32 p.m. and asked for an update. After being placed on hold the young lady stated that the technician had left midshift resulting in my appointment being delayed AGAIN. Now I have to play another waiting game to what tomorrow brings. It's ridiculous the amount of times I've called Del-Air for updates that I would have thought would have been communicated with me. Over 36 hours and we're still in the heat. They failed to communicate on several levels. I've asked for supervisors managers whomever to reach out to me and sadly that has fallen upon deaf ears. I'm regretting dealing with this company. This heat is becoming unbearable.

  Business Response

  Date: 06/21/2023

  Friday 16th June
  2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, Fl 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case ********
         ******* *******
  
  
  Dear Ms. ****************
  
  We are responding to the
  above referenced case for ******* ******** *** ****** ***** ********** ******** *****
  
  Through further investigation
  into MRS *******’s account. We are extremely sorry for the communication that
  we missed informing our customer.  We
  have informed our dispatch department and are working on correcting our
  mistake.
  
  We were able to address all
  issues on MRS ********s unit with repairs, MRS ********s unit is working at
  this time.  MRS ******* was fully covered
  for all work that took place on her system.
  
  
  At this time, we are dealing
  with a high volume of emergencies, and we try to get to our customers as quick
  as possible.  We apologize again to MRS
  Spencer for the inconvenience that we caused.
  
  
  
  
  Sincerely,
  
  
  Marty K*****
  Operations Manager 

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a service contract with Del Air for $239.00 ending June 2024. Arrangements were made that they service our central air unit on morning of 5/25. Up to 12 noon no one had shown up I called to enquire and was told by a very rude lady that they were running late, I agreed for reschedule the following day 5/26, on that same day I received a call from Del Air that because of bad weather they could not make it and had to reschedule. Naturally I was annoyed as the weather in my area was not bad. I went along to reschedule for 5/31 but eventually had to cancel because I had a doctors appointment. I reschedule for 6/14 afternoon 12-5pm. On 6/13 around
  4.00pm I received a call from Del Air to reschedule, I told the person I could not as two other appointments Del Air failed and I lost two days waiting. Again like the two other appointments I stayed at home all day. Around 4.49pm on 6/14 I called Del Air to enquire, a lady told me that they would will be coming to do the service. It is now 10pm on 6/14 and Del Air has failed to live up to their contract three times, I have lost time and money sitting at home waiting on Del Air. I am requesting you look into my matter as Del Air enjoy top rating with BBB but customer service is poor. I paid in full for the service contract and because of their failure to live up to the contract I feel that I deserve an additions 6 months FREE service

  Business Response

  Date: 06/22/2023

  Friday 16th June
  2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, Fl 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case * ********
                    **** ********
  
  
  Dear Ms. ****************
  
  We are responding to the
  above referenced case for **** ********* ***** **** ****** ****** ********* ********
  
  Del-Air has been in contact
  with MR. ******** we have apologized and have our customer back on schedule and
  reimbursed for our mistake.
  
  We apologize for the
  inconvenience we may have caused.
  
  
  Sincerely,
  
  
  Marty K*****
  Operations Manager

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/23 our AC stop working. Wife called on 5/15/23 Del-Air 800 and the earliest a technician could make it to our home was 5/16/23 between noon and 5pm. Technician arrived around 4pm and He couldn't fount anything wrong with the AC, other than water in float. Readings OK. System is cooling and draining normally according to technician. He sold me maintenance warranty to which I paid $323.00.
  On 5/23/23, the AC stop working again around 7pm or so, I called and made the appointment that same night and the earliest available appt was 5/24/23 between 8am and noon. When no one showed up we called and were told they were running late. Finally, technician arrived around 3pm. After inspecting the unit, it was discovered that the problem was caused by a coil leaked. When I questioned why the first technician did not notice the leak the technician could not explained but apologized for the first technician for not inspecting the unit properly, He should have noticed the leak. Unfortunately, this second technician did not have the part and informed us they will need to order it and we should have someone back at the house by Friday 5/31/23. Friday came along and we call to find out the status of the part and we were informed part should be at the warehouse by Tuesday June 6. Please note that all this is happening during a holiday weekend coming up. I called back on 5/31/26 around 4:30pm and spoke to a customer service rep called Fred requesting to cancel the maintenance agreement from 5/16/23. He advised me he will forward my info to accounting and they will refund my credit card. Today is Tuesday June 13 and still waiting for my refund. and were informed the part will not arrive to their warehouse until Tuesday June 6, 2023. Tuesday came along and at 1:53pm we call to find out what was happening since no one hasn't call to let us know at what time the technician was arriving. The customer service rep couldn't tell us what was happening or where the part was. I requested to speak to a Manager and was given the phone number for a guy named Patrick, a field manager. Left a voice message and not even as a courtesy we received a phone call. We kept calling the 800 number and customer service rep keep saying still waiting on the part. It is very frustrating and unfortunate that I have to purchase a new ac unit due to the negligence of the first technician. This could of been avoided. Once again, today is Tuesday June 13 at 5:33pm and no body from Del-Air had the courtesy to pick up a phone a let us know what's happening. At this point all I want is my refund and forget that Del-Air exist.

  Business Response

  Date: 06/16/2023

  Friday 16th June
  2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, Fl 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case # ********
                    ****** * ***** ********
  
  
  Dear Ms. ****************
  
  We are responding to the
  above referenced case for MR & MRS ********, *** ******** **** ********** ******** *****
  
  Through investigating MR
  & MRS ******** complaint, we worked through everything from the beginning
  and noticed we misinformed our customer throughout their process. 
  We have contacted MR &
  MRS ******** as we have the part at our shop, unfortunately MR& MRS
  ******** have declined repair at this time.
  
  This is not the service
  Del-Air strives to provide to our customers and we will be working to tighten our procedures. 
  
  We have refunded our customer
  and Apologized for all the inconvenience we have caused.
  
  
  Sincerely,
  
  
  Marty K*****
  Operations Manager

  Customer Answer

  Date: 06/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Very unprofessional that when their representative named Marti called on 6/16 he told me he just found out the day before what had happened and tells me they have the part if I want it. Really? I am a disabled veteran and even though I was waiting for them to call after 8 days it was obvious they were never going to replace the part because he found out about the issue when he received the complaint from the BBB. And it is on records that we called more than 8 times. I ended up contacting another company and spending money that I don’t have because I have to make monthly payments for a new unit, yes because the second technician that came to the house told  us we can use the fan only, but he never closed the valve from the main unit outside and that got ruined also. Unethical is an understatement and I do hope it doesn’t happens to anyone else again. Will never use or recommend Del-Air to anyone else 

  
  
  
  Sincerely,
  
  
  
  ****** * ***** ********

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2021, I had a sales rep from Del-Air come out and give me a quote. I originally said the price was too high so he sealed the deal by saying that a 10 year maintenance warranty was included in the 10 year parts warranty and that I would pay nothing out of pocket if the ac was found to be faulty.
  Within one year of installation, my system started shutting off randomly once or twice every week. The only way to restart the ac was through the breaker. I called the company and they sent someone out (several times) and each time they said they didn’t find anything wrong. After complaining, they did a software update and said everything was fine.
  This issue continued to happen, the breaker was constantly reset until finally on 4/30/23 (less than 2 years later), the system stopped working completely. I called the emergency line and they couldn’t get anyone out for 3 days. Today the technicians showed up and proceeded to tell me that a part went bad and while it’s covered by the warranty, I was still responsible for labor for a whopping $535 plus a $99 service charge on an air conditioner that isn’t even 2 years old yet!
  I asked for consideration from the supervisor only to be told that he’s not budging on it. I’m still making payments on this unit and I’m having to shell out over $600 on a defective unit!!!
  This seems fraudulent since many people are having the same exact issue with their units shutting off randomly only to be charged astronomical fees to repair something that shouldn’t need repairs within 2 years!

  Business Response

  Date: 05/09/2023

  Monday 8th May
  2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, FL 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case # ******* ****
                     ********
  
  
  
  Dear Ms. ****************
  
  We are responding to the
  above referenced case for ******* ***** **** *********** **** ***** ****** ******
  
  A Del-Air representative has tried
  to contact Mrs. ****.  We apologize for
  all the confusion on our behalf.  We take
  full responsibility for the communication mistakes that occurred.
  
  We have since updated all our
  systems and the customer’s contract.  An updated
  contract has been sent over to the customer for their records.
  
  
  On behalf of Del-Air, I
  apologize for the upset that was caused at this time. It is always our goal to
  exceed the expectations our clients rightfully expect and when we fall short of
  that goal, we genuinely appreciate the opportunity to make corrections.
  
  
  Sincerely,
  
  
  Marty K*****
  Operations Manager
  

  Customer Answer

  Date: 05/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AS LONG AS the air conditioner unit continues to work. I have had 2 other shutdowns of the unit since filing this complaint. On May 8, a technician came out and installed a circuit and since then it has been working properly. If it has another issue then I am requesting a new unit since I’m still paying on this one and think it’s only fair that I have a fully functioning ac unit. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund in the amount of $336 from Del Airl.  They sent a technician to my rental property on 01/02/23.  The air conditioning unit was not cooling, and the heat would not shut off unless the breaker was turned off.  The technician replaced the capacitor and said it was fixed.  I received a call from the tenants saying they were having the same issues with the air conditioner.  I contacted Del Air and they sent another technician who said the blower needed to be replaced.  That is an expensive part, so I asked my usual AC repair guy who was on vacation at the time if he thought that was the issue.  He said that didn't sound right.  So, I contacted ***** Air to look at the unit.  They determined that the unit should be replaced and quoted repairs for the existing unit would be $5,266 which is more than the replacement cost.  When my usual AC repair guy got back from vacation, he looked at the unit and agreed with ***** Air that the unit should be replaced.  He replaced the unit.  I e-mailed Del Air requesting a refund on 01/27/23.  They were having me replace parts on a 10 year old air conditioner that were not going to get the air conditioner running unless I spent more than the cost of replacing it.  After Del Air received my e-mail I received a call from Vick with Del Air ext ****.  He said he was looking into the issue and a resolution.  I e-mailed again on 02/06/23 requesting a refund.  After not getting a response again I opened a dispute with my credit card.  They closed the dispute because Del Air claimed I had not e-mailed them, and they were unaware that there was an issue.  This is not true because I was responding to the same e-mail that they had sent me a copy of the receipt and I had received a call from Vick regarding the e-mail I had sent.  This company does not take accountability.  I am again requesting a refund of $336.  This is a company I will not do business with again the future.

  Business Response

  Date: 04/27/2023

  Thursday 27th April 27, 2023
  
  Better Business Bureau of
  Central Florida
  1600 S Grant St
  Longwood, FL 32750
  
  Attention:  *** ***************
                     Consumer Affairs
  Representative
  
  Re:  Case * ********
                     ********** ************
  
  
  
  Dear Ms. ***************:
  
  We are responding to the
  above referenced case for ********** ************* **** ******* **** ********* ******** *** ******
  
  One of our supervisors has
  been trying to follow up with our customer. 
  Unfortunately, the voicemail is full, and we have been
  unsuccessful.  Please could we ask Mr. or
  Mrs. ************ to contact one of our supervisors Victor B**** on
  407-822-9410 ex **** so we can get this resolved for our customer.
  
  On behalf of Del-Air, I
  apologize for the inconvenience this is causing our customer.   It is always our goal to exceed the
  expectations our clients rightfully expect and when we fall short of that goal.
  
  
  
  
  
  Sincerely,
  
  
  Marty K*****
  Operations Manager