We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Del-Air Heating, Air Conditioning, Plumbing And Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Del-Air Heating, Air Conditioning, Plumbing And Electrical has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Delair Air Conditioning company replace a motor in my A/C last year for just under $2000. I thought it was a good idea to have them come back and service my unit the following year just for annual maintenance, I called for an appointment on May 12, 2022. The earliest appointment they could give me was July 18, 2022. I accepted the appointment and was encouraged by the salesperson to pre pay for the service in the amount of $129.95. This would entitle me to 1 annual service maintenance and give me a 15% discount on repairs and filter purchases. On July 5, 2022 my A/C broke down. It was 95 degrees outside, I live in central Florida. I called Delair to see if they could come out and repair my unit. They could not come for a couple of days. This was an emergency repair that needed to be done so I called around town and found a company who could come out immediately. This other company replaced one capacitor and also did a basic service on my unit. My A/C unit is working once again. I called Delair on July 12, 2022 to cancel the appointment for July 18th and request a refund. The person answering the phone said she would cancel my appointment and said I needed to send an email to Delair and request the refund and also to include why I am canceling this service. I sent an email to on July 12th and another one on July 17th, and another one on July 21st, 2022. I have received no responses from [email protected]. I am appalled at the level of incompetency and unprofessionalism from a national company. They took my money, did not do a service, and kept my money.
      On July 14th, 2022 I received a text message from Delair stating "Due to the high number of emergency repair calls we are receiving, your upcoming maintenance appointment has been changed to August 18, 2022 We apologize for the inconvenience. But I canceled the July 18 appointment the week before!

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Monday August 1, 2022,

      Better Business Bureau of Central Florida
      1600 S Grant St
      Longwood, Fl 32750

      Attention: *******************
      Consumer Affairs Representative

      Re: Case # ********


      Dear Ms. ***************:

      We are responding to the above referenced case for *****************************************************

      We are sorry for the inconvenience this may have caused our customer ******* *****. A refund has been processed and our customer will be receiving this soon, if its not already been received.



      Sincerely,


      Marty K*****
      Service Supervisor

    Del-Air Heating, Air Conditioning, Plumbing And Electrical is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.