Complaints

This profile includes complaints for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  1000 Business Center Dr Lake Mary, FL 32746-5585

  
• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  11255 Distribution Ave E Ste 1 Jacksonville, FL 32256-2775

• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  950 Bell Rd Sarasota, FL 34240-9508

• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  503 Sunsport Ln Orlando, FL 32809

  
• 

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  301 Mango Tree Dr Edgewater, FL 32132-2003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/3/24 Amount: $362.00 ($99 Diagnostic/Dispatch fee +$263.00 Electonic Refrigerant Leak Test)The night of July 2, 2024, my air conditioner was not blowing out cold air, and the unit outside had frost on it, so I called Del-Air for service. Two people came, one a salesperson, another a technician. After examining the unit, they asked me how old it was, I said Del-Air sold it to us in 2017 so it's 7 years old. Then the salesperson tried to sell us a brand-new model for an outrageously high price. The technician claimed that there may be a refrigerant leak because there was no refrigerant left in the unit. I agreed for him to perform an "Electronic Refrigerant Leak Test", afterwards he told me that the result was "Positive" in other words there was an refrigerant leak from the "Coils", and the "Coils" would have to be replaced. They gave me an estimate of how much the labor would cost. The next morning, the same two people came back, claiming that I had made a complaint to their manager, which I did not do. They said they had to look at the unit again, this time they said the motor was also not working, so they had to replace the motor too, they gave me an estimate of the cost of a motor, labor to replace both the motor and coils. The whole thing just seemed too strange to me. So later-on that day, I went ahead and consulted a different company, the person came and immediately he told me that the motor was not working, and there was nothing wrong with the coils. He replaced the motor and the refrigerant, the air conditioner has been working fine since, and it has been 3 months. So why did Del-Air said the coils were bad and charged me for the unnecessary "Electronic Refrigerant Leak Test" and tried to charge me for the Labor to replace the coils. And trying to sell me an expensive new unit. The whole thing seemed deceptive. I want a refund for the entire amount from Del-Air.

  Business Response

  Date: 10/16/2024

  Dear Yeung,
  I hope this message finds you well. I want to sincerely apologize for the distress and frustration you have experienced regarding your recent service with Del-Air. We take your concerns very seriously, and I appreciate you bringing them to our attention.
  I understand that on July 3, 2024, you faced significant issues with your air conditioning unit, which ultimately led you to seek our services. You were charged $362 for a diagnostic dispatch fee and an electronic refrigerant leak test. I’m truly sorry to hear that you felt pressured by our technician and salesperson to consider a costly replacement, especially after being informed that your unit may have had a refrigerant leak and required coil replacements.
  It’s disheartening to learn that you received a different diagnosis from another service provider, who confirmed that the motor was the primary issue and that the coils were functioning correctly. I can only imagine how unsettling this experience must have been for you, especially considering the substantial amount you invested with us. We aim to provide transparent and trustworthy service, and I regret that we fell short in your case.
  We have made several attempts to reach you to discuss this matter further, but I want to ensure we find a solution that meets your expectations. Please email me directly at [email protected] or let me know a suitable time for us to connect. I want to make sure we address your concerns and work towards a resolution, including the possibility of a refund for the charges you incurred.
  Thank you for your patience and understanding. I look forward to resolving this matter with you.
  Warm regards,
  Karoline
  Customer Success Team
  Del-Air
  Email: [email protected]
  

  Customer Answer

  Date: 10/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22387401, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Yeung Tsui

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2023, on advice from Del Air we made a decision to fully replace our 9-year-old A/C with the Bosch 10kW. This included the exterior compressor / condenser unit and the interior air handling unit, evaporator coils, blower, and air filters as well as updating our three zones and zone control board. Total cost: Approx $26,000.The installation team did not seem familiar with the unit and had to call out a senior technician and supervisor to assist with the job. Over the next several months the thermostats or the air conditioning system would fail requiring technicians to visit the home. DelAir stated the new system needed time to acclimate September 2023, the system failed, and a technician was sent. From Work Order *******, I performed diagnostic before replace the electric heater assembly w/breaker and found the everything wired wrong. Tech says he rewired everything, and the system was good at this time.December, 2023 the City of ************* failed the inspection of the work for it needed a 60 Amp breaker, not 45 Amps. July, 2024 the system failed and service technician advised us the wiring and the unit still had a 45 Amp circuit breaker. The technician bypassed the circuit breaker so that the system would work.We have spoken with ***** and ****, supervisors from DelAIr **************** about our challenges and our desire to have one of them come to the residence, tell us what we ordered, what has been installed, if the installation up to code and why we continue to use more electricity on a new system versus the old system. We have followed up weekly with the DelAir contact center for this in-person conversation has yet to occur (nor has there been an over the phone conversation).September 2024, we decided to file a complaint with the BBB as we feel we have been ghosted by DelAir. Anything that the Better Business Bureau can do to assist us in this matter would be appreciated.

  Business Response

  Date: 10/07/2024

  DearKevin
  Thank you for your patience and for bringing this situation to our attention. We sincerely apologize for the issues youve experienced with your Bosch system installation. I want to assure you that we are fully committed to resolving this matter.
  *** Rheed has already reviewed the installation and breaker issue, and it has been fixed. ****** also conducted a full system check to ensure that the fan speeds and other settings on the Bosch 20 system are configured correctly. Additionally, ****** assessed whether the Ecobee thermostat should continue to be used or if switching back to the Bosch thermostats would be a better option for your system's performance.
  We understand your frustration with the delays and complications, and were confident that the steps taken will ensure everything is up to code and functioning as expected. Well continue to monitor the situation closely and are available for any follow-up questions or concerns.
  Thank you again for your patience and for allowing us the opportunity to make this right.
  Best regards,
  ********
  Customer Success Team
  **********************

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22345885
  
  I am rejecting this response because:

  I did meet with *** last week and he listened to my concerns and was going back to his office to review ALL of the service calls / trips that DelAir has been to my residence to service this new unit.  He DID NOT complete any repairs or advise of next steps.  I do have an appointment this week for additional discussions where I am hopeful they will be able to resolve this issue.  Blaming the thermostats that DelAir installed does not seem to be a fair assessment; when we discussed the new system one of the requirements we had was a smart system that is easily manipulated via app technology; Bosch technology was not that (per peer reviews of all apps).  The DelAir team selected the thermostats and installed them as part of the original installation parameters.

  Additionally, sending me a note that this is resolved ahead of any repairs or meetings is reckless and unprofessional.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/17/2024

  Dear Mr. ***************** you for your feedback, and I sincerely apologize for any miscommunication regarding the status of your service. I understand your frustration and assure you that we take your concerns seriously.
  We acknowledge that there are still outstanding issues to address. While our technicians ****** and *** visited your home and reinstalled the Bosch thermostats, we understand this did not resolve your concerns, and the follow-up meeting is crucial to fully assess and address all your needs. I appreciate your patience, and I agree that no issue should be marked as resolved before a thorough review and complete resolution have taken place.
  We recognize your preference for a smart system and your original expectations regarding the thermostats. Rest assured that during the upcoming appointment, we will carefully review all past service calls and ensure that the solution we provide aligns with your requirements and satisfaction.
  Once again, I apologize for any confusion, and we look forward to working with you this week to fully resolve the matter.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note; we are actively working with DelAir to fully resolve this issue.  Both *** and ****** came out to our home on Tuesday 10/22/24 and to my knowledge they did repair/replace the faulty circuit breaker.  Additionally they reinstalled the Ecobee thermostats with custom settings that ****** obtained to work with our Bosch system.  We are currently monitoring if this has fully resolved the issue.  I will be sending ****** some data points over the next several weeks at which time he indicated we would meet again to discuss the long term solution.

  I appreciate the diligence both *** and ****** have displayed in trying to resolve this ongoing concern.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Del aire installed the A/c in our new home build in 2014, we purchased the prepaid 10 year warranty and maintenance program directly from them. There is one more visit prepaid maintenence call in January 2025 I have requested a refund for this no less than 4 times in the last few weeks We will not be using the last service as we won't be there. All 4 customer service representatives said I would get my refund and they would "escalate" my request to 'that department' and someone would call to confirm when the refund was issued. None would give me a direct number and I have not heard from anyone. This is unacceptable. The service will not be performed and all my paperwork and the representatives said I would get a refund I gave first notice Sept 9th 2024, plenty of time to cancel and refund a January 2025 appointment

  Business Response

  Date: 10/01/2024

  
  Dear Kimberly,
  I sincerely apologize for the frustration and inconvenience you've faced regarding your refund request. It’s disappointing to hear about the lack of communication you encountered, especially after your multiple attempts to resolve this issue. We value our customers and aim to provide the best possible service, and it’s clear we fell short in your case.
  I understand that you purchased a prepaid 10-year warranty and maintenance program in 2014 and that you have requested a refund for the final maintenance visit scheduled for January 2025. It’s unacceptable that you had to escalate this matter multiple times without receiving a clear response or follow-up.
  I want to reassure you that your refund has now been issued, and we hope this resolution can restore your faith in our services. We acknowledge that this situation should have been handled more promptly and efficiently, and we are committed to improving our processes to prevent this from happening in the future.
  If you have any further questions or concerns, please feel free to reach out to me directly. Your satisfaction is important to us, and we appreciate your understanding and patience during this time.
  Thank you for your continued trust in Del-Air.
  Warm regards,
  Karoline Leon
  [email protected]
  Del-Air Heating and Air Conditioning

  Customer Answer

  Date: 10/02/2024

  Monday Sept 23rd Del Aire's representative called me and assured me the refund would be cut Thursday the 26 and in the mail system NLT Friday the 27th.  It is now the evening of Oct 2nd.  I have yet to receive the check.   

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22319730
  
  
  
  I am rejecting this response because:

  Monday Sept 23rd Del Aire's representative called me and assured me the refund would be cut Thursday the 26 and in the mail system NLT Friday the 27th.  It is now the evening of Oct 2nd.  I have yet to receive the check.   
  
  
  
  Sincerely,
  
  
  
  Kimberly Brandon

  Business Response

  Date: 10/07/2024

  
  Dear Ms. Brandon,
  Thank you for your message. I wanted to inform you that the refund was issued some time ago, and you should have received it by now. If for any reason it hasn’t arrived, please let us know so we can investigate further and ensure it gets to you as quickly as possible.
  We appreciate your patience and apologize for any inconvenience this may have caused.
  Best regards,
  Karoline Leon 
  Customer Success Team
  Del-Air

  Customer Answer

  Date: 10/09/2024

  It is the evening of October 9th.  I still have not received the promised refunds for services not provided.  What else can I do?  Your assistance is greatly appreciated.  Kimberly Brandon

  Customer Answer

  Date: 10/14/2024

  I spoke to Ms Karoline this morning.  She is going to research our refund payment.  I have not received this payment yet.  This has been ongoing since September.  

  Customer Answer

  Date: 10/17/2024

  It was unfortunate that I had to involve the BBB but once Marvin and Karoline were involved they provided resolution.  Thank you

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  It is unfortunate that I had to involve the BBB.  Once Marvin and Karoline were involved, the provided resolution.  I received the refund form the unused portion of the units maintenance plan today.

  I have reviewed the response made by the business in reference to complaint ID 22319730, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kimberly Brandon

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Del-Air installed my AC about 9 years ago. I have them do a maintenance each year and 2 years ago, they replaced the condenser due to failure. I thought their yearly maintenance was sufficient to keep the unit running with no problems. They came out in June and checked the freon level and said the condenser was failing again and that was all they did for servicing. I had another ********** come and check it more thoroughly and found serious problems that should have been included in the yearly checks. The coils inside had NEVER been cleaned and were completely clogged with dirt and dust. Because of this, the electric bills were higher, as the unit was working harder than it should to cool the house. This strain was also why the condenser failed. Had it not been cleaned by the 2nd company, the unit would have failed within a short time. I was never told they weren't cleaning the coils during their regular servicing. I also replaced the fan, due to the strain of trying to cool the house. Today, 9/19/24, I had the condenser replaced again, due to failure and was told Del-Air used a weaker one than the unit needed. During the last service call, the 2nd ****** spent the entire time trying to sell me a new unit, telling me this one was going bad, but never tried to make sure it was clean internally and working properly. I called Del-Air and spoke to ******* in June, but she has ignored me, refused to call me back and had promised a refund that never happened. But neglecting proper maintenance of the unit by cleaning it periodically, it would have failed and they were negligent in their technicians never explaining what needed to be done to keep the unit properly maintained. Both condensers should not have been needing replacement nor the fan, had they not neglected to service the unit as they knew it should be done. I had to buy unnecessary parts and pay additional service calls to another company that actually did the required work to keep the unit running.

  Business Response

  Date: 10/01/2024

  Dear *****,
  Thank you for reaching out and sharing your concerns regarding the maintenance and service of your air conditioning unit. I sincerely apologize for the frustrating experience youve had with Del-Air and appreciate your patience as we address this matter.
  I understand that you have invested in annual maintenance, expecting it to ensure the reliability of your unit. It is concerning to hear that our service fell short of your expectations, particularly regarding the cleaning of the internal coils, which should have been addressed during routine maintenance visits.
  I acknowledge that youve faced recurring issues, including the need for multiple condenser replacements and increased electric bills due to inefficiency. Its clear that this has caused significant inconvenience and frustration, and for that, I am truly sorry.
  To resolve your concerns, we have scheduled a visit from a supervisor on Friday, September 27, 2024, to thoroughly inspect your unit and discuss your previous service experiences. We want to ensure that you receive the attention and care that you deserve. Additionally, we will address the issues surrounding your refund and communication with our team, including the interactions you had with *******.
  Your feedback highlights a critical area for improvement within our team. We take your comments seriously and will use this opportunity to enhance our service protocols and communication to prevent similar situations in the future.
  Thank you for your continued patience and for allowing us the opportunity to rectify these issues. We hope to restore your confidence in our services and make things right for you.
  Best regards,
  ******** ****
  Del-Air Heating and Air Conditioning

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22312205
  
  I am rejecting this response because: I was expecting the Tech on Friday and no one showed up and there was no contact regarding the no-show. I sent ******* an email and the Tech finally showed up on Monday. He did the work to seal the unit. I was also notified that I was to get a $350 refund and there is no mention of this in their response to you. I have not received it as of 10/1, so until their promises are fulfilled, I cannot agree with their response so far. 

  Their initial response when I contacted them was mediocre and I did not actually get a decent response until they received the BBB complaint. I cannot finalize this complaint until they have fulfilled their promises.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/16/2024

  Hi *****,
  Thank you for taking the time to share your experience. I genuinely apologize for the frustrations youve encountered, particularly with the missed appointment on Friday and the lack of communication about it. Its completely understandable to feel let down when expectations arent met, especially after you were informed that a technician would be arriving.
  I see that after reaching out to *******, a technician was able to come out on Monday to seal your unit, but I understand that the delay only added to your frustration. I also acknowledge your concern about the promised $350 refund and that this was not mentioned in our response to the BBB complaint.
  I want to reassure you that we have taken your feedback seriously. Weve made several attempts to contact you, including two voicemails and an email, since we know you prefer this method of communication. I have sent you the invoice confirming the $350 refund and am currently awaiting your reply.
  I truly appreciate your patience as we work to fulfill our promises to you. Please feel free to respond to my email or reach out if you have any further questions or concerns.
  Thank you for your understanding, and I look forward to resolving this matter as soon as possible.
  Sincerely,
  ********
  Customer Success Team
  **********************
  

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22312205
  
  I am rejecting this response because: as of 10/22, the promised refund check has never been received. Also, when the tech applied the mastic to seal the ** unit, rather than cleaning of some spots that had mold, he just plastered it over the mold areas. I hope that this will not eventually compromise the sealing effect.
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 10/29/2024

  I received the following yesterday from Del Air- I am emailing you because I got a response from our Regional Admin. Ms. ***** and I wanted to share this with you sir.  It is as follows:
  
  Task wasnt completed for ***** ****** to cut check doing it now
  
  Lisa ********
  
  RSR Division Administrator
  503 Sunport Lane, Ste **********************

  I was promised a check would be mailed Oct. 4 and this states they have NOT mailed anything and I have no update as to when I might even receive it. They do not follow thru with their commitments!

  Business Response

  Date: 10/30/2024

  
  We acknowledge Mr. ********* statement that he has not received the promised refund check as of 10/22. The refund was processed and sent to the customer, along with an invoice confirming its completion.
  Response to Mold Concerns:
  Our technician applied mastic to seal the unit as part of routine service. While the presence of biological growth was noted, it is unrelated to our work. The mastic was applied appropriately to seal the system, and we are confident it will not compromise the units function or integrity.
  We are committed to ensuring a satisfactory resolution, but given the nature of the issue, we recommend that the homeowner continue working with their insurance provider to address the underlying biological growth.
  Thank you for your continued support in handling this matter.
  Sincerely,
  ********
  Customer Success Team
  **********************..

  Customer Answer

  Date: 11/10/2024

  I do not understand why this was closed as I am NOT satisfied with their response. They promised a refund over a month ago and have repeatedly LIED about sending a check. I have received nothing and just received a response from the State that they ignored my complaint with them. Del Air has lied to you and has done little to resolve this, other than a mediocre response by sending out the tech that did a job that was borderline. They also now refuse to even respond to emails I send, asking about the promised refund. Please keep this open until they can honestly fulfill their promises. 

  Customer Answer

  Date: 11/11/2024

  Date Sent: 11/10/2024 3:25:40 AM
  I do not understand why this was closed as I am NOT satisfied with their response. They promised a refund over a month ago and have repeatedly LIED about sending a check. I have received nothing and just received a response from the State that they ignored my complaint with them. Del Air has lied to you and has done little to resolve this, other than a mediocre response by sending out the tech that did a job that was borderline. They also now refuse to even respond to emails I send, asking about the promised refund. Please keep this open until they can honestly fulfill their promises. 

  Business Response

  Date: 11/18/2024

  Dear *****,
  
  I sincerely apologize for the frustration youve been experiencing regarding your refund. I want to assure you that no misinformation has been communicated about this matter. We have been actively working to resolve it, and the General Manager at your location reached out to you last Friday to discuss the issue.
  
  I am truly sorry that the refund has not yet been processed, and I assure you that we are committed to rectifying the situation. 
  
  If you still need assistance, please let me know, and I will continue collaborating with the team to ensure this gets resolved.
  
  Best regards,  
  Karoline  
  Customer Success Team  
  **********************************************************
  
  
  

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received the refund after over a month of promises. The statement of the ** reaching out is incorrect. I never received any communications from him. I have only received emails from ******* and no one else. While this is finally resolved, I will not do any further business with Del Air and would not feel comfortable with them doing any work on my systems.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A/C install date June 2022, paid $12,000 for the new A/C. Nothing but problems with the unit and they tried to repair the unit many times prior to November 2022. At that time the issues seemed resolved. They gave me a 10 year parts and labor warranty. Now the issues are back including mold covering the rear of the unit and top and bottom also. The mold seems to be blowing into the air ducts and showing in our vents in the home. I had an appointment for a manager to come out on 9/10/24 between 8am and 10am. I called at 10am because I had not heard from them and asked for ***** ****** who I delt with prior to call right away. No manager showed up and no call from the ** manager Mr ******* Very upset with the company.........

  Business Response

  Date: 09/12/2024

  Hi ******,
  Im Karoline from Del-Airs Customer Success team. I received your complaint and I am truly sorry to hear about the ongoing issues with your A/C unit and the lack of communication youve experienced. This is certainly not the level of service we aim to provide.
  I understand your frustration with the recurring problems, including the mold issue, and the missed appointment on September 10th. I want to assure you that I am personally looking into this matter to get it resolved as swiftly as possible.
  Heres how we plan to address the situation:
  Immediate Follow-Up: I will reach out to our management team to ensure that the missed appointment is addressed and that a new visit is scheduled promptly.
  Investigation and Resolution: I will review the details of your previous service visits and the warranty coverage to understand the issues and discuss potential solutions, including the possibility of a replacement if deemed necessary.
  Ongoing Communication: To ensure you are kept informed throughout this process, please email me directly at ******************************** with any additional details or concerns. I will provide you with updates as soon as I have them.
  We value your business and are committed to resolving this matter to your satisfaction. I apologize again for the inconvenience and appreciate your patience as we work to correct the situation.
  Best regards,
  ********

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22271181
  
  I am rejecting this response because: My family and I are having to use fans to keep the temperature down in the home and their is still black

  mold returning from the vents. With the lack of urgency from Del air we are interviewing legal help to give us guidance for our air conditioning

  and now duct work due to the mold spores. The poor air quality has been going on for two years now and our family are not comfortable at this

  point. I have sent pictures and will be sending more along with this email. BBB please open all comments to the neighboring public area to ensure

  that no one else has to go through this type of stress and discomfort, especially after spending  $12,000. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/17/2024

   

  
  Dear Mr. ************************ the black mold, we take your concerns very seriously. Mold growth can impact both air quality and overall health, and it is our priority to resolve this for you as soon as possible. We appreciate the pictures you have sent and any further documentation you plan to share, as this will help us assess the situation more thoroughly. Our technical team will review these and prepare the necessary steps for resolving the mold and ductwork issues.
  Additionally, we regret that your recent appointment was canceled without offering a rescheduling option or exploring other solutions. We are addressing this lapse in communication internally to prevent future occurrences. We want to ensure we maintain a line of communication with you and swiftly work towards a resolution.
  Moving forward, we would like to schedule an immediate inspection to assess the mold issue and develop a plan to address it. We will also have a manager contact you directly to discuss the next steps and ensure you receive the attention and urgency this matter deserves.
  Please let us know your availability for a follow-up appointment, and again, we apologize for the ongoing discomfort and stress this has caused. We are committed to rectifying the situation and restoring your homes air quality.
  Sincerely,
  ******** ****
  Customer Relations
  ********************** Services

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22271181
  
  I am rejecting this response because: I have been contacted and have a scheduled date for a manager to come out. There has

  been no resolution or plan proposed as of yet. Scheduled appointment is 9/19/2024 at 1pm. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/23/2024

  Subject: Follow-Up on Complaint #********
  Dear Mr. ************** you for your patience and for keeping us updated on your situation. I apologize for any inconvenience youve experienced, and I understand your frustration regarding the lack of a resolution.
  I noticed that you canceled your appointment. Weve made multiple attempts to reach you by phone, but it seems we havent been able to connect.
  Please let me know how we can assist you further. Our goal is to ensure that your concerns are resolved to your satisfaction.
  Thank you for your understanding, and we look forward to hearing from you soon.
  Best regards,
  ********
  Del-Air

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22271181
  
  I am rejecting this response because: I'm not sure why I am receiving this message. A Del Air supervisor came to my home on Thursday 9/19/24 at 1pm and looked at the equipment

  and said they would be calling me and setting a time to preform the needed repair / replacing of the unit. I explained to the supervisor ***** that I wanted communication

  as soon as possible, I did not want this to continue more then a couple days and it has now been 4 1/2 days ( 2 1/2 business days). By receiving this message it shows me that there

  are internal communication issues and lack of concern. I have only talked briefly with a field supervisor and NO management. The manager "***** ******" that I spoke with during

  all the issues within the first six months to eight months of the purchase and made all the warranty / replacement promises and I have even emailed twice to no response. I am very 

  concerned that my $12,000 purchase was with the wrong company and each day that goes by my health concerns grow. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 10/07/2024

  Dear Mr. ************** you for your feedback, and I sincerely apologize for the lack of communication and the frustration this has caused. Weve been attempting to reach you, but it seems that the phone is going straight to voicemail. We will continue trying to get in touch to schedule the necessary repairs as soon as possible.
  To address the issue: we understand that *****, one of our supervisors, visited your home and confirmed the need to replace the supply plenum and top panel insulation. This work will be done at no charge, as discussed, and we are committed to completing the repair promptly.
  I truly apologize for the delays and the communication issues youve experienced, and I will personally ensure that we keep you updated moving forward. Please feel free to contact me directly if you have any further concerns or if theres another preferred method of communication we can use to reach you.
  Thank you for your patience, and we are working to resolve this matter to your satisfaction as quickly as possible.
  Best regards,
  ******** Leon 
  Customer Success Team
  **********************

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22271181
  
  I am rejecting this response because: I currently have seven repair tickets from the doors being repaired and then bottom one replaced. The top return air duct being repaired two different times along with the bottom coffin and drywall being replaced.  The internal piping of the unit has aftermarket foam tape covering the pipes once then another tech added more on two different occasions. That is all in a six month period after only twenty two months of ownership.

  To date all the same issues are still present and worse then ever. The amount of mold that is present and noted in the pictures and also in the ducts continues. Report / video showing the amount of dirt and mold spores that has entered the ducts via leaks at the unit.  Continuous condensation dripping on the platform over the past 16 months, the platform has been replaced once already. Even after all the service repairs, part replacements, different supervisors opinions on solutions / repairs the same issues still exist after 26 months of ownership.

  Please understand that I would like what I purchased which is a new A/C system that works properly, I would like the unit to be replaced with the same size / quality that I purchased.  Along with the current warranty I have now which is a 10 year on all parts, labor along with a yearly maintenance program at no charge. 

  Thank you, ****** ****

   

   
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 10/14/2024

  I just called Del Air and asked for ******** **** in customer service to ensure my my information is 100% correct ie my contact number. The number

  in my file which the *** on the phone brought up my account. My phone number that is on file is correct, ************. I asked if there were any call attempts 

  listed with know ***ly and she said no ?

  Thank you, ****** ****

  Business Response

  Date: 10/23/2024

  Dear Mr. ************** you for taking the time to speak with us, and I sincerely appreciate your patience while weve been working on this issue. I wanted to provide an update on what we are doing to resolve the situation and ensure everything is on the right track.
  We will be replacing your air handler with a matching Trane product at no charge to you. The installation is scheduled for the 29th, and following this, well follow up with you to confirm everything is working smoothly. We are committed to ensuring this solution meets your expectations and resolves the issues youve been experiencing.
  Ive also confirmed that your contact number is correct in our system: **************, and I apologize for any lack of communication on our part. I will personally make sure that all updates are provided to you promptly.
  If you have any further questions or concerns before the replacement, please feel free to reach out to me directly. Thank you again for your patience, and we look forward to getting this resolved for you on the 29th.
  Best regards,
  ******** ****
  Customer Success Team
  ********************************************* and Air Conditioning
  **********************************************************
  

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22271181
  
  I am rejecting this response because: I have reached out to ******** **** twice with no response back. I did speak with a ***** ****** and we set a day for 10/31/24 to install a new unit replacing my current air handler. They showed up on 10/29/24 for the install and I spoke with customer service via telephone explaining the install was scheduled for 10/31/24. She thanked me and said they will be out first thing on 10/31/24. 

  After the satisfactory install I would still like the same warranty i currently have to ensure this problem is not reoccurring.  I would like that in writing sent to my email at ********************* Upon  the satisfactory install and written warranty I will be satisfied and will close the complaint with the BBB. 

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Del Air new ** purchased July 1, 2023. We were fooled/tricked by **** ***** to paying $24k! Price is 10k overpriced! I talked to him once (very rude, disrespectful ) as he declined to return email, texts, phone calls. **** ***** has been employed by Del Air for years he said. We have reached out to customer service but they never attempted to address our concerns.

  Business Response

  Date: 09/12/2024

  
  Hi Clarivi,
  Im Karoline from Del-Airs Customer Success team. I received your ******************** complaint and want to extend my sincerest apologies for the issues youve faced. I understand how upsetting it must be to feel that you were misled, and Im truly sorry for the experience youve described.
  We take matters like this very seriously, and I want to assure you that I am working diligently to get this resolved. The General Manager from our office will be reaching out to you soon to address your concerns in detail.
  To expedite the resolution process and provide you with updates as I receive them, please feel free to email me directly at ********************************* I am committed to ensuring that your concerns are addressed promptly and satisfactorily.
  Thank you for bringing this to our attention. We are dedicated to resolving this matter and improving our service. Your satisfaction is important to us, and we appreciate your patience as we work to make things right.
  Best regards,
  ********
  

  Customer Answer

  Date: 09/18/2024

  We are not satisfied w  resolution Del Air has suggested. Del Air  suggested that we remove our ext warranty to cut back the cost. With that said, we wont get covered  if unit breaks down. That is not acceptable for us considering the over priced unit we paid and the poor service and treatment we were given. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22253260
  
  I am rejecting this response because:
  Del Air resolution is not acceptable. All they wanted to do was remove our ext warranty to help cut cost. Considering the over priced unit we paid plus poor service and the way we were ignored for over a year. We called every **** for assistance and left messages but to no avail til now. We are still very frustrated w Del Air. Were sure Del Air can do better w resolving this complaint. Thank you. 
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/23/2024

  Dear ******* ********,
  Thank you for your continued communication regarding your concerns. Im pleased to let you know that we have discussed the issues with you and have successfully worked to restore your faith in our service. We appreciate your understanding and patience throughout this process.
  We want to assure you that we are here to help. If any further issues arise or if you have additional questions, please dont hesitate to reach out. Your satisfaction is our top priority, and we are committed to providing you with the support you need.
  Thank you once again for your feedback and for giving us the opportunity to resolve this matter.
  Best regards,
  Del Air

  Customer Answer

  Date: 09/23/2024

  This case has yet to be resolved. Del Air *** has been calling my spouse, *******, and not me Clarivi. I made the formal complaint therefore expect Del Air to call me. They have my name and number. Thank you. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22253260
  
  I am rejecting this response because:
  Not satisfied w Del Air resolution. **** have been calling my husband, *******. I , Clarivi made the complaint and Del Air should be calling me. Ive been in comm w ***** ******* , one of their rep. **** have my name and No. Thank you. 
  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/01/2024

  Dear Clarivi,
  Thank you for your feedback, and I apologize for any confusion caused by our communication reaching out to your husband instead of you. We truly appreciate your patience, and I want to ensure that we address your concerns directly. Moving forward, we will contact you directly to keep the communication streamlined and respectful of your preference.
  Im glad to hear that the system has been functioning well and that you've had positive experiences with our service technicians.  We want to explore ways to restore your faith in us and ensure you feel confident in your investment.
  What more can we do to resolve this situation to your satisfaction? Whether it's further support, additional services, or any adjustments to your current setup, were open to hearing your needs and doing our best to meet them. Please let us know how we can assist.
  We hope to restore your confidence in our services, and we appreciate the opportunity to make things right.
  Warm regards,
  ******** ****
  Del-Air Heating and Air Conditioning

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22253260
  
  I am rejecting this response because:
  Weve been tricked/fooled  into purchasing an overpriced ac by **** *****, sales agent,  and  ignored entirely by customer service **** for over a year.  Del Air as a whole has made our lives miserable w having to pay an outrageous price for the ** along w the absence of any assistance from their customer service ****. The only time ********************** ever responded was  a year and 1/2  later after our complaint was sent to the BBB. Clearly Del Air had no intentions of reaching back  to help us if they didnt even have our correct email address from the very beginning. We strongly feel that a significant refund is strongly justified to compensate for the way weve been treated by Del Air from  the sales agent down to the entire customer service ****. And I dont mean removing our ext warranty for them to compensate us . Del Air has to treat all their customers w some decency and respect.  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HVAC system has been serviced by Del Air since 2015. In June of 2023, the system failed and Del-Air recommended replacement. Due to shoddy workmanship, the installation couldn't pass inspection for months. Eventually they were able to resolve the most egregious issues, but there has been physical damage to the air handler, as well as modifications that have resulted in the air handler not being able to be properly sealed. As such, under certain conditions, it will sweat to the extent that the FRAME OF THE **** is now rusting. the ***** liquid is dripping onto its supporting platform and beginning to grow mold and will result in wood rot. Additionally, water is pooling on top of the unit directly above the electronics compartment. Each service call has been answered with additional band-aids that do not address the root of the problems, which is the fundamentally damaged air handler.

  Customer Answer

  Date: 09/09/2024

  The business contacted me today and has agreed to replace the defective air handler. I am satisfied with that resolution.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Del-Air 20 years ago for the first time and it was a fabulous company. Two years ago, I called Del-Air to have a brand new HVAC system installed since I trusted them from the service they gave me in the past. I trusted that the salesman was selling me the appropriate unit for my small townhome. After a while, my family and I started to notice an enormous amount of humidity being created when the air conditioner was running. There were also loud banging noises coming from the inside unit in the closet and mildew accumulated on items. Numerous phone calls to Del-Air and service visits went on for months. I paid for a service visit to have the outside lines cleaned out and a UV light installed in the inside unit allong with expensive filters. I complained and complained about the humidity issue to no avail. I was told to reseal the trim around my door and look for other areas where humidity might be coming in. I even had replaced all the windows in my unit. Del-Air dropped off a dehumidifier and told me to run it continuously for a week to remove the humidity and they would check back with me to see how things were going. After a few weeks, I never heard back from them. I left six messages for someone to call me since water started dripping from one of the vents in my living room. Still no call! I had ductwork replaced in my crawlspace and still no change in the humidity, but the water dripping did stop. Months have passed and no one has called me back except to leave a message that they wanted to pick up the dehumidifier since it was just a temporary fix. When I called back to speak to someone, the woman on the phone told me there were no notes on my account and she could not find names of the 2 individuals I was dealing with. I am so angry that I am forced to live in a home with 70-78% humidity continuously. The unit they sold me is either too big for my small townhome or does not function properly. They refuse to replace it and will not fix the issue.

  Business Response

  Date: 09/12/2024

  Hi *****,
  Im Karoline from Del-Airs Customer Success team. I received your ******************** complaint and want to sincerely apologize for the ongoing issues you've experienced. I understand how frustrating this situation must be, and Im committed to working hard to get this resolved for you.
  I want to assure you that this situation does not reflect our standards at Del-Air, and Im truly sorry for the inconvenience and discomfort youve faced. The General Manager from our ******** location will be reaching out to you shortly to address your concerns in detail.
  In the meantime, for a faster response and to stay updated on the progress, please email me directly at ********************************* I will ensure you receive any updates as soon as I have them.
  Thank you for bringing this to our attention. We are dedicated to resolving this matter and improving our service. Your satisfaction is very important to us, and I appreciate your patience as we work to make things right.
  Best regards,
  ********

  Customer Answer

  Date: 09/12/2024

  I have responded to Del-Airs response in a direct email. See attachment. I look forward to a resolution in this matter.

  Customer Answer

  Date: 09/12/2024

  I have responded to Del-Airs response in a direct email. See attachment. I look forward to a resolution in this matter.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22248714
  
  I am rejecting this response because:

  
  I have responded to Del-Airs response in a direct email. See attachment. I look forward to a resolution in this matter.

  
  Sincerely,
  
  ***** ******

  
  

  Business Response

  Date: 09/18/2024

  
  Thank you for informing us about ***** ******** response. We understand that she has rejected our initial response and is seeking further resolution.
  We are scheduled to visit Ms. ****** today to address her concerns in person. I would appreciate the opportunity to discuss the details of her case with you to ensure that we are fully aligned and can provide a satisfactory resolution.
  Please feel free to call us, and I will provide you with the latest updates and details regarding the situation.
  Thank you for your assistance in this matter.
  Best regards,

  ******** Leon 

  Customer Answer

  Date: 09/18/2024

  I think there is some confusion with this case. I never rejected anything that Del-Air proposed because they never offered me any resolution. ******** informed me that the general manager would be getting in touch with me shortly, but I never received a call from their office. I emailed ******** twice and she never responded to either email. I see that they stated they were meeting with me in person today to discuss this matter; however, no one scheduled any such meeting with me. At this point, I am very upset and would like some guidance on how to proceed further. Thank you for your assistance.

  Customer Answer

  Date: 09/28/2024

  What is going on here? I responded several times. How can you close this case stating that I never responded when I have responded many times. I submitted copies and documents and have been waiting for you to contact me after leaving several calls.  This is awful. I will contact your office on Monday again.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021 I bought a new home from M/I homes builder and HV** unit was installed in September 2021 by Simpsons. On 8-14-2024, the ** stopped cooling. I reached to my local ** and they told me that evap coil has leakage most likely due to poor workmanship during installation. They quoted me the labor $1500 and let me know the part will take aprox 38 business days. Two year old HOME. On August 15th, I reached out vendor/installer Del Air AKA ******* per builder warranty. Same day Del Air came to diagnosed a leakage on the evap coil and need to be replaced, warranty will only covered the parts and not the labor with a bill of $1900.00 for labor. Builders said that they did not cover HV** system. On August 19th, I placed the order with Del Air and they assure me they will receive the part within that week and they will call me to install it immediately. I followed up with Del Air on August 21st and 23rd. They told me that parts department has not provide them an update. Also, on the 19th I contacted ******* to ask the reason of the delayed but they refuse to provide me any detail until I filled out the questionnaire. On the 23rd during second call with Del Air I asked for help to fill out the questionnaire but they told me their parts department closed after 4PM when ****** told me to call after 4PM to get an update. On the 26th, I contacted by email Carrier after Del Air assisted filling out the questionnaire. On August 30th and even today September3rd after any calls and emails neither the builder, service provider provide any resolution. I have a young child (4)year old who had surgery last year has respiratory issues. I'm desperate. The house is 90 degrees at night because we live in *******************, *******. And I started to feel the humidity in the house and Im dealing myself with congested air passages. I need the part or replacement of the HV** since the part does not seem to be available.

  Business Response

  Date: 09/05/2024

  
  Dear *************************,
  Im very sorry to hear about the challenges you've faced with your HVAC system and the difficulties in getting a resolution. My name is ********, and I work with the Customer Success Team at **********************. I want to extend my deepest apologies for the delay and the frustration you've encountered.
  I understand that on August 14, 2024, your AC unit stopped cooling, and after diagnosing the issue, it was found that the evaporator coil needed to be replaced. Given that your warranty only covers parts and not labor, you were quoted $1,900 for the labor costs. Despite placing the order with us on August 19, 2024, and being assured that the part would arrive within that week, it appears there have been significant delays and communication issues.
  Its unacceptable that you experienced further delays and lack of updates from our parts department and that you were not able to get timely information from Carrier. I also understand the urgency of your situation, especially with your young childs health concerns and the uncomfortable living conditions in your home.
  I want to help resolve this matter as quickly as possible. I will personally follow up to ensure that we expedite the delivery of the part or explore alternative solutions to address the issue promptly.
  Once again, I apologize for the inconvenience and stress this has caused. Your comfort and satisfaction are very important to us, and ** committed to getting this resolved for you.
  Thank you for your patience, and I look forward to working together to address this issue.
  Best regards,
  ********
  Customer Success Team, **********************

• Initial Complaint

  Date:09/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21st, 2023, I paid Delair $234 for an annual maintenance contract for my heat pump system. This was a renewal of a contract that I had with them since the house was built in 2018. This contract renewal provides for 2 preventive maintenance inspections/tune *** of our heat pump. We used the first of the 2 visits on February 27th, 2023. Later that Spring we sold our house in ***************** (covered by the above maintenance contract). Prior to settlement, I was told by Delair customer service that I would receive a partial (half) refund for the maintenance contract if I did not use the 2nd visit prior to settlement. Delair DID NOT come to my house for any service calls after February 27th. I went to settlement for the sale of the house on May 16th 2024 and have tried (UNSUCCESSFULLY) since then to get my partial refund from Delair. Multiple phone calls, including calls with so called supervisors who would look into and get back to me. Nobody has responded with any explanation why my partial refund hasn't been sent. In fact, one "supervisor" tried to tell me we used a visit in December 2023 which was impossible since we were in ******** during the date he said they came and serviced our unit. When I confronted him with that that information, he backtracked and hung up. I would like Delair flagged as a company that is dishonest to its customers, even those that have been with them for multiple years. In addition, I demand to know why the promised partial refund has never been issued.

  Business Response

  Date: 09/05/2024

  
  Dear ****,
  Im deeply sorry to hear about the difficulties you've faced regarding your maintenance contract and refund. My name is ********, and I am part of the Customer Success Team at **********************. I want to extend my sincerest apologies for the inconvenience and frustration youve experienced.
  I understand that you renewed your maintenance contract on November 21, 2023, for $234, which covered two preventive maintenance inspections for your heat pump system. You used the first visit on February 27, 2023, and then sold your house in *********, *******. Prior to settlement, you were informed by our customer service team that you would receive a partial refund if you did not use the second visit before settlement.
  Unfortunately, it appears there has been a significant delay in processing your partial refund, and you have encountered unresponsive customer service and incorrect information from a supervisor. Im very sorry for these issues and for any misleading or confusing information youve received.
  I would like to personally assist you in resolving this matter. I will work diligently to ensure that your partial refund is processed as quickly as possible and to address any other concerns you may have.
  Thank you for bringing this to our attention, and again, I apologize for the frustration and inconvenience youve experienced. I look forward to resolving this issue for you promptly.
  Best regards,
  ********
  Customer Success Team, **********************

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************