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Business Profile

Collections Agencies

United We Collect, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for United We Collect, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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United We Collect, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with VOLUSIA COUNTY - EVAC, I do not have a contract with UNITED WE COLLECT **** They did not provide me with the original contract as requested.

      Business Response

      Date: 07/03/2024

      Dear BBB and Consumer,

      I noticed that we also received an electronic inquiry from one of the credit bureaus prior to receiving this communication from the BBB, which at the time was confirmed with the original creditor as valid and due (which is what the bureau requires during such inquiries), that was updated accordingly on 07/01/2024. However, in response to your additional BBB inquiry we have elected to close the account(s) on our system, and code them to be removed from your credit bureau report(s).Please allow up to fifteen days for the removal process to occur, and have a pleasant holiday.

    • Initial Complaint

      Date:05/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with United We Collect IN, I do not have a contract with LAKE COUNTY EMS I-PP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/31/2024

      Dear BBB and Consumer, we have no prior contact on record with the consumer, and had not received a dispute or inquiry of the account until this communication. In addition, just yesterday we received a dispute via the ************* as a result of the consumer disputing the listing directly with the Bureau itself. We have completed a review of the account with the original provider / creditor, and even though we have confirmed that the emergency services were provided to the consumer in 2020, we have elected to close and remove the account as a courtesy to the consumer. Please note that it may take up to 30 days for the item to be removed from the *************(s). Thank you for your inquiry.

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************. I do not have a contract with United We Collect, Inc, they did not provide me with the orignal contract as requested

      Business Response

      Date: 02/13/2024

      Dear BBB and Consumer,

      Thank you for your communication with regard to the listed account. Yesterday morning we also received a ************* generated inquiry request for a status update, and after communicating with the original Creditor were advised that due to the age of the account, and the bankruptcy status of this creditor, we were to submit a removal of the item from the consumers credit report. The removal request was communicated to the applicable credit bureau(s) yesterday, which should result in the items deletion within seven to ten days. 

      If we can assist further in any way, please contact our office toll free at **************. Thank you again for your communication, and have a pleasant day.

      **Per Federal requirements: Please note that this is a communication from a debt collector, this is an attempt to collect a debt, and any information obtained will be used for that purpose.**

      Sincerely,

      ***

      Customer Answer

      Date: 02/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Month after month I get collection letters and phone calls from these people but I have no idea why they are dunning me. I have sent the following message to them, but I have received no reply:
      'Please verify that I owe you money, the amount owed and for whom you are collecting this debt.:
      They presently have four or five dings for various amounts on my Experian credit report and these are damaging my credit.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/17) */
      Dear BBB and Consumer, thank you for your communication. Outside of receiving your VA coverage information from you on 11/28/2018, this is the only other communication we have received regarding these files. The letters that you indicate being received (last mailed in 2020) would have listed the original creditor, date of service, and open balances for each. In addition, we have no prior requests for validation from you or the individual credit bureaus on record.

      All that being said, these are quite aged accounts, and you are a respected veteran of our military service, which we should all appreciate. Thank you for your service, and please consider these accounts as closed and coded for removal from your credit bureau reports on our system. Thank you and have a pleasant day. **Please note that this is a communication from a debt collection service.


      Consumer Response /* (2000, 7, 2022/08/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    United We Collect, Inc is NOT a BBB Accredited Business.

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