We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Jeunesse LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Jeunesse LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jeunesse LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Jeunesse LLC

      701 International Pkwy Lake Mary, FL 32746-5622

    • Jeunesse LLC

      10855 River Front Pkwy Ste 100 South Jordan, UT 84095-5609

    • Jeunesse LLC

      9646 S 500 W Sandy, UT 84070-2559

    • Jeunesse LLC

      2080 S Industrial Rd Ste C Salt Lake Cty, UT 84104-3858

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an active member for Jeunesse LLC. I have been on an auto pay deduction monthly since 2021 for a product. Everything was fine until my last two auto deduction on 9/26/2024 and 10/26/2024. I never received the items I paid for monthly. Then I come to find Jeunesse LLC is now ********. I was never notified about this. I can't log into my Jeunesse account. My account automatically switched to a Velovita Account ( ******************************** ) BUT it's showing NO history of my paid orders!! I've made 4 attempts and will continuously to do so to their email ********************* No response. I've left messages at ************. No one ever calls me back. I hope Jeunesse LLC does not keep charging me on the 25th of every month. Please help me get this resolve. I would like a full refund. I am so angry and frustrated.

    • Initial Complaint

      Date:10/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Placed my Order on 26 Sep 2024 of Jeunesse global products AM and PM. The order number ********, which remains unshipped. I previously reached out on October 1, October 2, October 9 October 25 and 26 but I have not received any response or update on my order status.The lack of communication has been disappointing, as I am eager to receive my products and have exhausted other means of contacting your team. I also sent emails customer ************* and retail service and complain service but they didnt respond if they are not able to complete the order then please let me know and help me to refund my money. My Order number is ********.I am attaching a screenshot of when I placed the order and jeunesse give me the order number.

    • Initial Complaint

      Date:10/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company repaid the money but still haven't responded to my inquiries.

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      ***** **** ***********************
      Wed, May 17, 8:11 PM (10 hours ago)
      to me

      Hello ******

      What a pleasure getting a follow-up e-mail from you! I truly appreciate your assistance with my problem with Jeunesse LLC. I continued to try to contact them via their website and through my log-in. My order summary said that my orders had been shipped. I tried to contact them through their customer service phone numbers. None of them worked at all, and this was the case over a long period of time. I continued to try to access them through their support ticket desk, but that continued to say that my ticket was closed. The only thing that helped me was your intervention. I received an e-mail from them after you contacted them. They indicated that the shipments would be on their way. It took about two weeks, I believe, but finally all four shipments arrived! You are such a wonderful organization!! Thank-you again for your help!!

      Sincerely,

      ***** ****ld appreciate any advice that you can give me so that I can proceed with getting my money back. Thank you! ***** ****

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9th I ordered a package of Juenesse instantly ageless I have not received it to date I called customer service which took me a while to get to a real person who said that she would put it in for me to get a refund I would also like to state that they charged my account twice and they're telling me that I would have to submit proof from my bank account did that actually occurred they are a rip off

    Jeunesse LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.