Complaints

This profile includes complaints for Assured Partners Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assured Partners Inc has 5 locations, listed below.

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  Assured Partners Inc

  300 Colonial Center Pkwy 150 A Lake Mary, FL 32746

• 

  Assured Partners Inc

  340 W Central Ave Winter Haven, FL 33880

• 

  AssuredPartners of Ohio, LLC

  1349 W Lane Ave Ste 900 Columbus, OH 43221

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  AssuredPartners of Ohio, LLC

  333 Millcreek Dr Marysville, OH 43040

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  AssuredPartners of Ohio, LLC

  596 Newark Granville Rd Granville, OH 43023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company handles my home and business insurance. The agent assigned all values to my policy including replacement costs. We have a major water damage claim and they are now denying the claim over $5000 worth of coverage. This is a multi million dollar property with over $900K in replacement cost and the agent only assigning $5000 in water backup coverage for a 1750 sqft basement, it was an error in her judgement and the only response from the agency is "I" should have caught her mistake. The claim will likely exceed $50k and I expect their E&O insurance to make me whole.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company numerous times about my premiums, I sold two vehicles, and they continued to charge me for premiums for the autos I did not own. I changed addresses, asked for updates, and the delay in response was terrible. Today, I received a notice that they want me to pay $91.57 for past due amount?

  Business Response

  Date: 12/26/2022

  On 8/17/2022, Mr. ***** contacted AssuredPartners of Florida, LLC ("AP"), his insurance agency, requesting his Auto Owners Insurance Policy be cancelled effective 08/22/2022. His Auto Owners Insurance Policy was effective 1/28/2022 through 1/28/2023. He sought replacement coverage through another agency and that was the effective date of the new coverage. Mr. ***** signed a request to cancel his current policy and provided proof of his new policy.
  
  
  
  
  
  
  
  When a policyholder makes a midterm cancellation request, the insurance carrier calculates coverage from the policy term inception date (1/28/2022) to the requested cancellation date (8/22/2022). If there is an over payment then there is a refund, if the amount paid up on the policy is less than the amount sufficient to cover the policyholder to the requested cancellation date (8/22/202) then after cancellation billing is reconciled and the balance due is invoiced. AP is not involved in this process, and it is entirely the insurance carrier's decision. The latter is the case for Mr. *****.
  
  
  
  Mr. ***** was set up on a semi-annual payment plan. On 2/1/22, Mr. ***** made the initial payment of $773.80, to secure coverage from 01/28/2022 to 07/28/2022. Because the policy was cancelled on 8/22/2022 the customer was billed $91.57 for the earned coverage from 07/28/2022 to 08/22/2022. On 9/22/2022, Mr. ***** contact AP via email that he took issue with the invoice and AP responded via email explaining the $91.57.
  
  
  
  Auto Owners and AP are separate entities. AP fulfilled all requests from the client and after the cancellation, Agent/Client relationship between Mr. ***** and AssuredPartners has ended. AP would be more than happy to assist Mr. ***** in understanding the Auto Owners billing reconciliation further, however, as explained above, AP has no authority to modify Auto Owners' premium invoice.