Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date, Sep 12 & 13, 2023
  Amount paid $1003.95
  Business committed to furniture moving, packing waste breakdown and removal, assembly of new furniture
  Nature of dispute, business did not fulfill commitment or render services fully. Business damaged personal property in the process.
  Business has not tried to resolve problem
  Account under my name
  Issue does not include advertising in print but verbally offering services that could not be rendered

  Business Response

  Date: 09/27/2023

  I was originally hired by the complainant to do general labor work moving items from a pod and onto a house and from the house to a pod, and we were hired following the original hire date to do furniture assembly and waste disposal. 

  All services were rendered, as no customer is expected to agree to payment for a service that was not rendered. 

  We assembled somewhere between 5 to 8 individual pieces of furniture including 4 chairs and spent a total of 12 hours actually working and I decided to take 1 hour off on first day to help her stay within budget. 

  We made mistake in assembly of 2 individual pieces, which both were simple fixes which I offered verbally to go fix them free of charge but did not receive any cue of acceptance by the complainant.  

  As seem on the screenshot I ultimately offered an additional 3 hours of labor at $70/hr for a refund to which Natalie presumably refused as she did not answer. This refund is no longer an option. 

  We are regretful that we made mistakes during assembly and offered the 3hr refund and to fix the items for free to which she did not accept or agree to. 

   

  Customer Answer

  Date: 10/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am requesting further resolution. Business was not able to complete services. Business used double time necessary, did not render services in full  would not have been able to complete due to lack of ability, not lack of time. Business had already caused damage to furniture, delay to project over all and additional funds to fix and complete project. 
  

  Four hours were not offered, only three based on paid invoice. A refund of four hours or more would be accepted. 

  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 10/19/2023

  As mentioned, On day 1 where we worked actual 12 hours we had already reduced 1 hour, then we offered 3 more hours of refund making it a total of 4 hours. 

  No additional compensation is offered, and our decision stands firm. 

  Thank you for your time