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Business Profile

Moving Companies

Econsolutions Logistics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date, Sep 12 & 13, 2023
    Amount paid $1003.95
    Business committed to furniture moving, packing waste breakdown and removal, assembly of new furniture
    Nature of dispute, business did not fulfill commitment or render services fully. Business damaged personal property in the process.
    Business has not tried to resolve problem
    Account under my name
    Issue does not include advertising in print but verbally offering services that could not be rendered

    Business Response

    Date: 09/27/2023

    I was originally hired by the complainant to do general labor work moving items from a pod and onto a house and from the house to a pod, and we were hired following the original hire date to do furniture assembly and waste disposal. 

    All services were rendered, as no customer is expected to agree to payment for a service that was not rendered. 

    We assembled somewhere between 5 to 8 individual pieces of furniture including 4 chairs and spent a total of 12 hours actually working and I decided to take 1 hour off on first day to help her stay within budget. 

    We made mistake in assembly of 2 individual pieces, which both were simple fixes which I offered verbally to go fix them free of charge but did not receive any cue of acceptance by the complainant.  

    As seem on the screenshot I ultimately offered an additional 3 hours of labor at $70/hr for a refund to which Natalie presumably refused as she did not answer. This refund is no longer an option. 

    We are regretful that we made mistakes during assembly and offered the 3hr refund and to fix the items for free to which she did not accept or agree to. 

     

    Customer Answer

    Date: 10/09/2023



    Complaint: ********



    I am rejecting this response because:

    I am requesting further resolution. Business was not able to complete services. Business used double time necessary, did not render services in full  would not have been able to complete due to lack of ability, not lack of time. Business had already caused damage to furniture, delay to project over all and additional funds to fix and complete project. 

    Four hours were not offered, only three based on paid invoice. A refund of four hours or more would be accepted. 




    Sincerely,



    ******* *****

    Business Response

    Date: 10/19/2023

    As mentioned, On day 1 where we worked actual 12 hours we had already reduced 1 hour, then we offered 3 more hours of refund making it a total of 4 hours. 

    No additional compensation is offered, and our decision stands firm. 

    Thank you for your time

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