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Business Profile

Party Facilities

Planet Obstacle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Facilities.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/29/24 I wanted to leave a 5 star review for this place...however when I went home I noticed on my mobile reciept that I had been charged 2x for an item I did not order. I immediately called and spoke to the lady and told her she had me on the phone and ask me what time I purchased it and what was the item for. I told her I was Overcharged $1.75 for an item I did not order she said she will talk to her manager to hold on. After a long wait she came back and told me they would have to give you cash for that item and bring in the reciept. I mentioned that I am an hour away and I don't go there often enough to come back for $1.75. She said the manager said there was nothing he can do since all sales were final. I said it does not say that on my mobile reciept and I am sure he can reverse a $1.75 charge since I cannot come in physically and I don't know when I will be back. I fact I've lived in ******* for 25 years and only came to your establishment once. However my daughter who is 6 enjoyed it that she wanted to have her birthday party there but it's just left a very bad taste in my mouth on how this situation was handled during the aftermath. I own a business to and if someone called me saying they were Overcharged $1.75 there's a few ways to reverse or refund a charge without a customer coming back in. I didn't even speak to a manager it was just going back and forth. I am thoroughly disappointed in the level of customer service I recieved. Hopefully you can make it right by offering a discount on a future party. And honestly I was planning on making a great review because of how much me and my daughter enjoyed this place and the staff on ****** because I am a top reviewer. But after having a slight issue it may have changed how I feel. Hopefully you can do right as a business and work on a resolution. Thank you for your making things right.and earning a customer for life by making things right along with plenty of referrals.

  • Initial Complaint

    Date:03/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was accused of recording the staff & had to explain my self to the staff it was unprofessional and embarrassing.I will be getting in contact with my ********** will take legal action

Planet Obstacle, LLC is NOT a BBB Accredited Business.

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