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Business Profile

Air Conditioning Contractors

J Harmeling, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Split air conditioner had faulty wiring that had to be repaired 7 times same problem and we were invoiced for each visit andd I have all the invoices . we have talked to the owner and he is now going to charge us interest monthly until full pymt is made. Owner fels that he has lowered the inv's as much as he can but we did not install the wiring and we should not be responsible for repairing it.

    Business Response

    Date: 10/17/2024

    The system is 4 yrs old, the wiring is not part of a warranty. If the customer would like an additional $95 off then we will deduct another $95. 

     

    As for the interest it is computer generated along with 300/400 other statements 

     

    Thank you,

    Jason 

    Customer Answer

    Date: 10/27/2024

    I just received this response and I feel that Ridge has not made a fair solution. If wiring is not covered in the warranty everyone owning this unit would have to pay for faulty parts that we have no control over. This is a n unfair solution and I want this company to have a bad review listed for their company and we will not recommend or use them again.

    Customer Answer

    Date: 10/30/2024

    I just received this response and I feel that Ridge has not made a fair solution. If wiring is not covered in the warranty everyone owning this unit would have to pay for faulty parts that we have no control over. This is a n unfair solution and I want this company to have a bad review listed for their company and we will not recommend or use them again.

    Business Response

    Date: 10/30/2024

    We have issued a refund for the requested amount, we have corrected the issue. I am not sure what we have not done to correct the issue?  We are happy to try and resolve this as we have been for several months now.  While i understand the frustration, we also have no control over wiring that has gone bad over the years. It isn't part of the equipment so it wouldn't be part of the "parts" warranty. To the best of my knowledge we have always provided quick and great service to this customer. We really have tried our best to come up with a solution on a system that has been in for years now.  I am unclear as to why the response of unhappy still. The original complaint we honored what they had asked for. 

    Please let us know what else we can do? 

    Jason 

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've been calling for a repair for the air conditioner since the first week of ******** called every week to find out.When is the status of somebody going to come out. We have the duke energy warranty program. Finally , after almost two months later we got somebody to call out to check the ac. Between Duke and Ridge air, Never mention a visit fee. Never mention any other cost. **** told my husband everything cover under the warranty. However when this person came to fix the equipment from Ridge Enery.He never mentioned there was a cost involved. He never told me what the cost was upfront to see if I wanted to Continue. He never told me what was involved. He gave me a pre estimate. He just started to fix the air conditioner unit. After he was finished, I assume everything was covered under the warranty by ****. Only to learn this company was charging me ******, without telling me before the job that is what cost was. He just decided to do the job without telling me what the amount was going to be and see if I could afford it. If the His repair guy would have told me what the cost was involved I would not have move forward with the repair.It's just like any place you go to, if you're gonna get your car fixed.They tell you how much is going to be up front. Then you decide From there if you want to continue with the repair. This person did not allow me that. This company was deceitful. Until the job is done. Then demand money from me, that I didn't have.I had to call me husband, to pay on this. We was not expecting this. They did not want to bill us. This company did not want us to wait until we talk to duke. Just demand the money right away. **** was call and said they will cover the other amount. However we still had to pay 75.00.Then on top of that, he said it was better to pay cash. Because we will now have to pay a fee for using the card. He wanted cash. I want to be refund for what I had to pay. not me or my husband was aware of the fee

    Business Response

    Date: 07/31/2024

    The program is From Duke, we have to follow the rules that they have for this work. The program that was signed up for explains that there will be fees and that not everything is covered. The customer should have received that from Duke. I am sorry that you feel like somehow we have tried to cheat you in some way by following the program guide lines. We are a small business that has partnered with Duke in effort to help customers with fair and honest practices like we have in the community for over 50 years. I will issue you the refund and we will get with **** to see what can be done. I plan to speak with the tech as well as they should not have pressured you to pay cash. Unfortunately we do have to collect on jobs that we do because when we do not the chances of us getting paid for our work and time goes way down, sadly we have been on the losing end of that more and more and we can no longer offer that option to the good people that are out there as i am sure you are one of them. Again my apologies for any miscommunication on our end we will strive to do better in the future.

    Thank you for your time,

     

    ************

J Harmeling, Inc is NOT a BBB Accredited Business.

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