We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Biomedical Products

St. James-Gray Medical Reserach Laboratories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Biomedical Products.

Complaints

This profile includes complaints for St. James-Gray Medical Reserach Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

St. James-Gray Medical Reserach Laboratories has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 22nd, 2024 I paid for a Cymilium order by **** card from the website "Cymilium.com" in the amount of $43.24 which included shipping. It's now June 4th, 2024 and I have not yet received my product order. Multiple e-***************** calls over the past weeks to contact this company (@ **************) have been futile with absolutely no response to my inquiries for delivery or refund.I've noticed that the website is "not secure" which leads me to believe that there is foul play, or even intentional fraud. The company, St. ******************* Medical Research ***************************** head, ******************* seem to now be complete ghosts. According to what I've read on the BBB website, I'm not the first to be in exactly the same predicament.

    • Initial Complaint

      Date:01/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 16, 2022. I ordered 5 packages of Cymilium total $187.04 Cust Id SOhara ***** I placed this order and never received it. I placed another order the following month thinking I had forgot to order. After talking to a man at Cymilium I did receive the 2nd order. I had told him about the Oct order and he promised to send it too. Never received the Oct order. I have sent about 6 or 7 online requests thru their website for this order. No calls back to me. Nothing. Completely .ignoring me. I've requested a refund. No response. This company needs to be investigated by ******* State ************************ for fraud. They are taking payments and not sending out orders

    • Initial Complaint

      Date:10/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/2022 I ordered and paid for a box of Cymillium. The cost was ***** that includes shipping. I have never received the product. I called left messages. I sent in a question through the website. No responses.

    • Initial Complaint

      Date:09/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 23, 2022, I placed a double order for Cymilium with ***********************, using the website order form that I've used a couple of times a year for 12 years. I received a tracking email from the **** which told me the tracking info had been filed but the package had not been received by the post office. After several weeks past, I had not received the product, and the tracking info hadn't been updated. I emailed the company several times and got no reply. I telephoned them several times and no one answered the phone. I telephoned daily, and finally a man answered the phone. He listened attentively and promised to reship the product, ironically concluding with, "Don't wait so long to contact us next time."This time I did NOT receive a tracking email, and once again the shipment never arrived. I emailed, got no reply. I phoned and left a message. I contacted **************** and requested a chargeback, which I received immediately. I still needed the product, and have found no other source, so I placed a new TRIPLE order, thinking the previous failure was a glitch.The following day - now September 10!! - I received a phone call FROM St. *******************! I was in my car and couldn't take notes, but the man I spoke to apologized profusely and SWORE to me that they were going to make up both orders -- 5 packages of cymilium -- PLUS send me a 6th package FREE for my trouble and patience. He promised that I would receive tracking information immediately and the packages would arrive soon. I said I would reverse the chargeback as soon as the product arrived. Today is September 27, 2022, and of course I *never* received any tracking info, and I never received any cymilium. Honestly, I think the company has probably gone out of business but someone is still processing credit cards and occasionally answering the phone to throw customers/victims off.

      Customer Answer

      Date: 10/26/2022

      ***Additional Info***

      I've been trying to figure out how to follow-up on my complaint about the St ******************* company and their sale of skin treatment Cymilium. 


      I take it they refuse to reply to my BBB complaint. I had several more emails from them (accidentally deleted, to my sorrow), in which an unnamed employee became quite abusive and told me that I had better shop elsewhere (for a product ONLY this company makes, as far as I know). That was followed by a soothing, signed email by the president of the company, assuring me that my order would be filled immediately. Then another email telling me that the order had shipped. 

      TWO WEEKS LATER I actually received a small package containing 3 tubes of Cymilium. Not the 5 I had ordered - not the SIX they had promised "for my trouble", but 3, and I'm satisfied. LEERY, but satisfied.


       

    St. James-Gray Medical Reserach Laboratories is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.