We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Verified Movers Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22686168

    I am rejecting this response because:

    Sincerely,

    ***** ***********

    Customer Answer

    Date: 12/30/2024

    Look at their site, the review they have up is a doctored review by them. Lol I am almost 5 stars out of hundred of reviews. Let them know Ill be sueing and hopefully you rank them they are a moving broker lol not a verify for quality site. They are lying and slandering I am not the only one who has had this issue with them. 

    Business Response

    Date: 01/23/2025

    Verified Movers is a review website, similar to Yelp, or even BBB.  We list all local companies based on locations, and allow users to publish reviews. Reviews can be solely written by website visitors, and do not write any reviews on our own. ****** business profile on which this company has 100+ reviews is a different platform from which we do not copy reviews.

    ************************************************ is not in any way associated with writing of the mentioned review. It was left by one of the website visitors, and our systems did not register any suspicious activity.  Unfortunately it was a negative one, and they didn't have other reviews posted.

    The fact that Verifiedmovers has sponsored companies, does not affect the review process in any way.

    Muscle Moving has never contacted us requesting to remove their profile, or with any questions regarding the review. We would be happy to work with them to contact the customer and ask for a proof that a move was conducted - if we were requested to do so.

    Taking in the consideration this complaint - we will consider that the client requested to be removed from our website - and we will proceed accordingly.

    Customer Answer

    Date: 02/05/2025

     
    Complaint: 22686168

    I am rejecting this response because:

    Sincerely,

    ***** ***********

     

    the bbb needs to look at their platform they are lying they are a moving broker lol so much for the bbb ill cya in court verified hope that one review from a "real" customer saves you as my 500 other reviews say you,re lieing. small claims 10k ill cya here in ********** to my friend 

     

    Business Response

    Date: 12/18/2024

    Thank you for bringing this matter to our attention. We value transparency and fairness in managing reviews on our platform.

    To clarify, the reviews on our platform are submitted by clients based on their personal experiences. In line with our policies, we are unable to remove reviews solely because someone finds them unfavorable. This policy ensures the authenticity and reliability of the feedback provided.

    We invite you to review our Terms and Conditions for more information: **********************************************************************.

    We respectfully request that this matter be reassessed and that the rating associated with this complaint be reconsidered for removal.

    Thank you for your understanding.

    Business Response

    Date: 02/20/2025

    Thank you for bringing this matter to our attention again. We value transparency and fairness in managing reviews on our platform.

    To repeat, the reviews on our platform are submitted by clients based on their personal experiences. In line with our policies, we are unable to remove reviews solely because someone finds them unfavorable. This policy ensures the authenticity and reliability of the feedback provided.

    We invite you to review our Terms and Conditions for more information: **********************************************************************.

    We respectfully request that this matter be reassessed and that the rating associated with this complaint be reconsidered for removal.

    Thank you for your understanding.

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18378519

    I am rejecting this response because:

    I did not receive access to my business page and am only able to respond as ***************************** and not as the mover myself. I never made the business page on your website to begin with so either you guys made an account on my behalf without telling me or someone ********* an account for my business in order to slander it. I am requesting you take down the *********************** business page off your website entirely or else I will be pursuing legal action. I have tried to resolve this without the need for that but you all clearly do not want to help me out. I can prove the review is fake and show all the financial statements that prove we never charged anyone near that amount ever. I have no access to my account and cannot respond as Monolith and even if I could, it wouldnt seem trustworthy as its just a reply and I cant attach photos or anything to prove this is untrue. Either take the review down or delete the page entirely or our team will be pursuing legal action. 


    Sincerely,

    *****************************

    erwork needed to disproved every single one of this persons claims as it is simply blatantly slandering of our company. We will take legal action if nothing is done about this. I would like for this review to be removed from my page which again I did not create for my company or for my page to be deleted entirely off your website. Once again this is a blatant attempt at slander on my companys name.

    Business Response

    Date: 11/17/2022

    Hello,

    We are a platform that hosts reviews that the public can post. All of the information we provide about the moving companies are already accessible to the public. We strongly advise that you reply to the review by logging into your user account.

    Kind regards,

    Verified Movers

     

     

    Business Response

    Date: 12/05/2022

    Hello,

    You were granted access to your profile so that you respond to reviews left by your customers. We have also advised you to do so. We are a reviewing website with over ****** moving companies in our database, all of which are open for reviews.

    Customer Answer

    Date: 12/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for several days to contact this business to no avail. I had previously left a negative review on their website in error and need to have it taken down as it needs to be retraced. I have emailed and called and they seem are non responsive.

    Business Response

    Date: 11/09/2022

    Hello,

    We usually do not respond on the weekends, as most of our team does not work then. We have taken down the comment in question, just as you have asked.

    Sincerely,
    Verified Movers Team

Verified Movers Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.