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Business Profile

Optometry

Palm Beach Eye Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

This profile includes complaints for Palm Beach Eye Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Palm Beach Eye Center, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Palm Beach Eye Center, Inc.

      5057 S Congress Ave STE 403 Lake Worth, FL 33461-4723

    • Palm Beach Eye Center, Inc.

      3319 S SR7 Suite 207 Wellington, FL 33449

    • Palm Beach Eye Center, Inc.

      5162 Linton Blvd STE 204 Delray Beach, FL 33484-6567

    • Palm Beach Eye Center, Inc.

      10131 Forest Hill Blvd Wellington, FL 33414-6156

    • Palm Beach Eye Center, Inc.

      1501 Presidential Way STE 11 West Palm Beach, FL 33401-1852

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company forced my doctor to retire and the doctor has me on a medication that I have to continue taking or I lose my vision, i have contacted the company multiple times and left multiple messages and they will not call me back or follow up with setting me up with another doctor to follow my care, they also have 2 pairs of my glasses that they will not fix or return! So now I cannot get another doctor, my glasses or my medication or a response from this company!

      Business Response

      Date: 10/10/2023

      October 10, 2023
      Company: Palm Beach Eye Center, Inc. 
      Consumer: ************************
      Reference ID #********
      To whom it may concern,
      The referenced complaint is about ************************************ NOT ****************************.
      ********************* was not forced to retire.  He opted to hand in his resignation voluntarily.   
      Once we were made aware of his resigning, we sent letters notifying all his current Patients of the closure in a timely manner.   In the letter we refer patients to The Macula Center.  They can choose between 3 Doctors within the ************************** Group.  A copy of the letter that was sent is being submitted with our response to this complaint.   
      ********************* is seeing patients through 10/13/2023.  ****************** had an appointment with him on 9/20/2023.  At which time she did have a few questions that we did not have an answer to at that time.  We advised that we would call her once we knew which Doctor she could see that would be prescribing Acthar Gel.  The medication that she is concerned about.  
      We have an overwhelming number of patients calling and asking questions and for their records.  We are having to call most of them back because there are so many.  I personally spoke to ****************** about 3 weeks ago letting her know that we are trying to find out which Doctor would prescribe the medication.  I added that she need not worry because she has refills to carry her through the end of the year.
      **** from our office called her on 10/5/2023 to let her know which Doctor would be prescribing the Acthar Gel.  She apologized to her for taking a little longer than we had anticipated to get back to her.  She gave ****************** the information. ***************** thanked her for calling and was happy with the information that she was given.  She never mentioned the complaint that she had filed the same day.
      ***************** from the Macula Center called to speak to ***************** himself however he had to leave her a message for a return call.  If she wishes he will continue her plan of care.   
      Glasses -   Her glasses are being made via The Macula Store.  A totally different entity. They were just received from ****************** on September 20th, 2023.  Once the glasses are done, they will be shipped to *******************  It should not take more than a week or two for them to be completed and shipped out.   

      Thank you,
      ***********************
      Office Manager
      Palm Beach Eye Center
      ************ Location

    Palm Beach Eye Center, Inc. is NOT a BBB Accredited Business.

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