Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a matter concerning ***, the homeowners' association overseeing my property. I am filing a complaint regarding what I believe to be unjust penalty charges imposed on me. Despite my attempts to contact them via phone, my calls have gone unanswered. I have also engaged in email correspondence in an effort to resolve this issue, but unfortunately, their level of negligence is quite concerning.Specifically, I was charged a penalty fee of $1,000 for failing to clean my roof. Upon requesting evidence of the notification they allegedly sent me regarding this matter, it was revealed that the notice was actually sent to my previous address in ********. Given that I have been a resident of ******* for the past 14 years, I never received these notifications. It is worth noting that they typically send correspondence to my current address in *******. I have provided them with documentation proving that the New York address is outdated, and therefore, the responsibility lies with them to rectify this error and rescind the penalty fee.I have settled the entire outstanding balance on my account, including charges that I deemed unfair. As soon as I became aware of the need to clean my roof, I promptly took action and informed them accordingly. Despite my request to waive the $1,000 penalty fee, they have failed to do so. In my most recent email to the property manager dated May 12, 2025, she has indicated a willingness to reduce the fee to $750, insisting that I pay the remaining $250. I have made it clear that I refuse to make any further payments as a result of their oversight.Discussions with my neighbors have revealed that they, too, have encountered similar issues with unwarranted penalty charges. It appears that others have faced challenges in having these fees retracted despite engaging in lengthy dialogues with the association.Please see the attachment.The property manager's information is ** *** ******* ************ *******************

  

  Business Response

  Date: 05/20/2025

  Hi, after review of the email attached and speaking with the property manager I do not feel my company has acted unprofessionally or made any errors. My staff was very responsive in communicating with the property owner. As a management company, we have no authority to waive any fees. The Board of Directors operates the association and was forwarded the communications so they could make their decision, which was to deny the request to waive the fees. In addition, the board agreed to reduce the fine from $1,000 to $250. Again, this is not a decision made by the Property Manager or my company ***. There are two associations involved with this home. My company manages ****************, the other association is *********, which is managed by a different management company. The owner may have communicated the address change with *********, but never communicated with Sail Harbour. The same issue with the missed maintenance fee payments. The owner communicated with Briar Bay, not ************. As stated, the Board of Directors of ************ HOA was sent all the communications from the owner, requesting fees waived and was denied. We do not have authority to overturn the boards decision.

  Thank you

  ***** *******, President

  Associated Property Management of the Palm Beaches, Inc.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is just a response to the business and specifically ************************* who responded in reference to the issues I brought up about Southwind. *****, please do not threaten me with legal action because as a paying customer I have every right to demand what you are doing with my money. I was respectful and didnt threaten you because if anybody needs to threaten you with legal action should be me because you guys are not serving any purpose in our community. If you dont want me to accuse you of stealing then take care of things. I have attended the board meetings before and still nothing gets resolved so thats why Im complaining. If you dont want me to slander your company then take care of things because we are paying you guys to manage our community and you are not doing your job. Now you are taking care of the landscaping. You guys still need to resolve the gym situation. have also been complaining to them for over a year about the tree trimming company not trimming the trees in our common areas which they were done regularly before. Those trees have not been trimmed in years and it has gotten so bad that now we have iguanas living in those trees. Last week I called the association again attempting to resolve these issues. I spoke with ****** and her answer to me was:"There's nothing we can do because it is the board's decision. You have to go in front of the board and state your case". I told her: "our previous association used to handle those issues". My answer to that is that that has already been done. The board is well aware of these issues and they do nothing about it and they do it while they raise our association fees while they do nothing for our community not even paint the exterior of our houses which is also their responsibility. My question is: what are they doing with our money? are they stealing? because they're certainly not doing anything for us

  

  Business Response

  Date: 01/11/2024

  Hi, we have reviewed the complain filed against Associated Property Management of the Palm Beaches. **** (APM). The ** issues have been worked on with the ***** of ********* for the past five months. The board is researching options for the ** issue and will hopefully reach their decision on how to proceed soon. As an owner you have the right to attend board meetings and provide your input to the board. APM does not have authority to proceed with spending Association funds without ***** approval. *********** was correct in what she stated when you called the office. APM does not have authority to proceed with repairs or projects that the board has not approved.

  The association is changing landscape companies who will also be responsible for tree trimming. The board and ******* the Property Manager are excited about this change and are looking forward to better service from the new vendor. They will be trimming the trees starting in February.

  All owners received a copy of the proposed (and approved) budget which itemizes the Association expenses. All owners had the ability to attend the annual budget meeting to speak on the proposed budget. If you did not do so last year, I recommend you attend future budget meetings so you are well informed of the Association expenses and plans.

  Last, please do not slander my company or the ***** with false accusations of "stealing" or we will be forced to seek legal action against you personally. There is no need for this and is unacceptable. 

  Thank you

  *************************, President

  Associated Property Management of the Palm Beaches, ****

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since last year, 2022, I have enrolled in auto pay with this association. I received a notice in the mail saying I owed them money, I called twice and left a voice message to ***** or ******, she never returned the phone call. I went on my account online and didn't see any late payments or that I owed any money, I disregarded the notice since I didn't hear from them - APM- and my account was in good stand. Now, June 17th I received a letter in the mail from a collections company charging me around $1800 for the supposedly bill I didn't pay last year. Why didn't this woman do her job and called me back to clarify things? If her job is in account receivables I believe is fair to say she should have called back to clarify things. I have a charge coming out of my bank account every month for auto pay. I tried logging in to my account and now it says I can't see my recurring payments. How is this fair? I want a call back from this company and the collections notice removed from my name.

  

  Business Response

  Date: 07/28/2023

  Hi, attached is details relating to the outstanding balance on this account. There is nothing sent from collections stating the owner owed $1,800. The monthly fee due the association is $108. As you can see on the ledger the last time the account had a zero balance was July 18, 2022. Then the owner skipped the August $108 fee which started to incur late fees and interest. The next payment was not until September 7, 2022. Looks like the owner is paying via a credit card, not set up on ACH processing. Also attached is the **** (Notice of Late Assessment) letter mailed out on January 31, 2023 with a balance of $293.83, which went ignored. The owner continued to just pay the $108.  In June 2023 the account was sent to the attorney for collections and the owner paid $813.91 on July 12, 2023 and then the balance of $134.62 on July 20, 2023. We provide an online portal so every owner can view their balance at any time. 

   

  Thank you

   

  *************************