Complaints

This profile includes complaints for Publix Employees Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Publix Employees Federal Credit Union has 7 locations, listed below.

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  Publix Employees Federal Credit Union

  3005 New Tampa Hwy Lakeland, FL 33815-3468

• 

  Publix Employees Federal Credit Union

  PO Box 1000 Lakeland, FL 33802-1000

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  Publix Employees Federal Credit Union

  219 N University Dr Pembroke Pines, FL 33024-6715

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  Publix Employees Federal Credit Union

  3430 Clark Rd Sarasota, FL 34231-8406

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  Publix Employees Federal Credit Union

  3340 Sugarloaf Pkwy Lawrenceville, GA 30044-5499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had three fraudulent transactions that took place at ******************* and I am being told that because I misplaced the card the fraudulent charges are not able to be resolved by them. I did not authorize or process the charges. There were three separate transactions. One was for $1000, the other was $500 and then another of $100. All within a short time at a ******************* supermarket. I would like to have these fraudulent transactions investigated and my money refunded.

  Business Response

  Date: 04/09/2024

  To whom it may concern,
  We understand the members frustration and would love to continue offering her guidance on this unfortunate situation. We take fraud very seriously and understand the financial toll it could take on its victims.We have assisted the member as best we could, based on the information we have,and we are still willing to do anything to help her within reason.

  The member has spoken to our fraud department about her claim and why it was denied. ****** senior leadership has also personally reviewed the members claim and agrees that the findings of our investigation dont support overturning the denial. Our Member Resolutions team has also reached out and offered alternatives for financial relief.

  We could not substantiate the members claim for several reasons, including the following:
           *Per Regulation E, the cardholder must report a lost card within two business days, but the member stated that the card's whereabouts had been unknown for over a year.
           *Our investigation revealed that one of the transactions was completed using the physical card and the PIN.
           * The members statement of where she was when the transactions were made is inconsistent with what turned up in our investigation.

  Wed love to continue assisting the member with this issue and encourage her to take advantage of the hardship opportunity our Member Resolutions team offered her. If the member needs to discuss specific reasons why the claim is being denied again, she can contact us directly, and well be happy to share new details weve found since our last interaction.

  Thank you for reaching out. 

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car loan through publix. I have recently been late due to financial hardship and ive been trying to get back on track and i have communicated this with publix credit union employees but they have voiced they do not care. ive been paying what i can and also set up a payment plan with one of the representatives but found out last week by a representative ****** that a payment plan does not matter and will still cause my car to be towed . I also found out last week that i was mailed a repo letter to my old address even though in december i completed a form and emailed it back for my address to be updated but the representative never updated my address. i forwarded the email to one of the representatives last week showing that i completed the form and she finally updated my address but i am still being charged a repo fees even though i did not receive the repo letter from a mistake they made and they are also charging me the repossession charges even though my car has not been repoed yet. i was informed by the repossession **** that i will have to bring the loan current as well as pay the repo charges. I also want to mention that when i found out about the payment plan not being viable and will still cause my car to be repoed , i requested for a forbearance and received a negative response from the rep ****** stating that i wouldnt get approved because they dont hand out them like water . i want to be able to bring my account up to date without the repo fees so i can refinance my car with someone else.

  Business Response

  Date: 04/03/2024

  To whom it may concern,

  We are very sorry to hear that the member is unhappy with the circumstances that led to her vehicle being repossessed. As a credit union, we understand we value our members and do what we can to help them in times of need.

  One of our solutions is setting our members up on a payment plan to help them keep their accounts current. Unfortunately, if a member set up on a payment plan does not remit payment as promised, wed have to take additional steps.

  We see that the member understands the importance of providing us with the correct contact information when there is a change of address. Having the correct contact information on file makes it easier to work with the members and provide them with solutions. We agree that this address change was requested on February 21. That same day, we emailed her documents she needed to sign and return to submit a hardship request to help her further. Can the member confirm that we have the correct email address on file?
  

  The vehicle is still in the members possession, and as long as the member upholds the payment arrangement and brings the account back in good standing, it will not be repossessed. We encourage the member to reach out again so we can work with her on solutions.
  

  Thank you kindly for reaching out. 

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed I had late payments from r PUBLIX EMPLOYEES FED C on my credit report. During these months I did not receive anything stating I was late. As you can see,majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

  Business Response

  Date: 01/02/2024

  To whom it may concern, 

  We are very sorry to hear that the member is unhappy with what was reported on his credit report. As a credit union, we understand how vital building credit is to members and how it affects their ability to be approved for loans. 
  That said, when we approve members for loans, we include in the contract that we must accurately report all payment history to the credit bureaus, including past due payments.  When a new payment cycle begins, our members receive a statement via mail to their mailing address on file or, if they enrolled in our e-Statement program, via online e-Statements. If a payment is more than 45 days past due, we personally reach out to the borrower via the telephone number on file. 

  If a consumer disputes whats on his credit report, the credit bureau will investigate and remove info if there is an error on the credit unions part. We encourage this member to do so as well, if he hasnt already; and also ensure his contact info is current so that he receives communication from the credit union in a timely manner. 

  We appreciate the member reaching out and hope we can continue working together to build his credit.

  Thank you kindly for reaching out.