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Business Profile

Dentist

Village Plaza Dental Designs

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Juan R

    Date: 04/05/2024

    For my last visit for cleaning, when I arrived at the office, there was no appointment. Apparently, someone made a mistake and my appointment was not registered in their schedule. I was not able to get my cleaning done that day. The worst thing is that I did not even get an apology from ***. She tried to get the blame on me, even after I showed her the reminder card with the current date. Red flag #1.On the day of the appointment, I was given some X-rays that were done 6 months before. According to the estimation, my responsibility would have been $0 for that procedure. Later, I got an invoice in my mail with the balance of those x-rays that my insurance company rejected. When I spoke with one of their agents, they said it was just my responsibility and my only option was to talk with my insurance company. I said I was going to do that, and I would get back to them. When I talked with my insurance company, they explained the rejection reason was that the procedure was done twice, but they only accept it once a year. Also, they assured my dental provider should have known about this restriction since it is stipulated in their EOB.When I got back to them, they had already sent the invoice to collections. They just said in a rude way that I owed that balance. After 2 weeks of this type of calls, I decided to pay the amount and forget about this bad experience.In summary, they are unable to apologize when they evidently make mistakes. They are not going to be ******* clear about the procedures they are going to do. They will go after you if they mess up with the estimation and will conveniently argue it is all on you. They will go behind your back if you have a pending balance that you try to ********** learned: this company is not close to trustworthy. I should have learned the first time I got the red flag. When someone messes things up and is unable to accept it, just go away.

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