Reviews

This profile includes reviews for Paul Davis Polk County's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paul Davis Polk County has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paul Davis Polk County

  3306 Waterfield Rd Lakeland, FL 33803-9705

  
• 

  Paul Davis Polk County

  338 Commerce Ct Winter Haven, FL 33880-1280

  

Review Details

• Review fromGloria P.

  Date: 02/14/2023

  1 star

  Gloria P.

  Date: 02/14/2023

  Aug 2022, we had water damage throughout our home-except the 2 car garage-game room. Paul Davis company took them 4 weeks to extract the water then another 4 months to tell me I had to pay $27,000 before they finish the work. Things that had water damage to it still in the home. My Insurance company did not care what I thought & agreed to what Paul Davis company. I felt like I was being strong armed into paying before anything would be done. I got new people for insurance & restoration, stated Paul Davis was charging $30,000 for the room that was not effected. I have proof from emails & text messages.

  Paul Davis Polk County

  Date: 02/20/2023

  Gloria, this was your father's home and involved the entire house.  We have explained this multiple times to you.  You even asked us if we would finance the work to be completed.  That is not something we are able to do. There was extensive damage and mold throughout. Almost all the contents were unsalvageable. Your insurance had a cap of $10,000 for mold coverage. We have no say on what coverage you choose for your policy limits and unfortunately anything not covered by the insurance policy is the homeowner's responsibility. We utilize the same pricing system as the insurance company so we do not inflate the pricing. The only time a homeowner would need to pay out of pocket (besides their deductible) is if the insurance does not cover something or the actual coverage is capped out. Your case involved a mold cap of $10,000.
  
  After extensive conversations with the adjuster, we were able to gain an agreement from your insurance company to move much of the demolition for the home from your mold coverage into your water coverage. That was almost $20,000 that would have been your responsibility on top of the mold remediation still needed. That was part of the 4 weeks you referred to in your comments - it was not just drying out the home.Your insurance company was very accommodating by agreeing to this - they did not have to cover that according to your policy. They also paid $1000 for a protocol from an independent hygienist. The office had multiple conversations with you about what your insurance was covering and that for us to proceed with the actual mold remediation, you would need to pay the portion not covered by the insurance company. I am not sure who you utilized for the mold remediation, but I can assure you that no reputable company would complete the remediation for the amount you are indicating. Make sure you have the home tested when complete as you will need to disclose the mold loss when you sell the home. Unless you can show that it was properly remediated you may bare responsibility since you were informed on how to properly remediate the property. If you have any further questions please feel free to reach out directly to me.

  Gloria P.

  Date: 02/20/2023

  The whole house was not a total lost. The two car garage was not effected. Yes who I chose, did recheck everything and it was less than you had quoted me. Everything they did passed the inspection & encapsulation was not required.

• Review fromDelores J

  Date: 01/01/2023

  1 star

  Delores J

  Date: 01/01/2023

  Paul David company was sent to my house after hurricane Ian by my insurance for dry out remediation, a week or so later sent out again by my insurance company to tarp my roof. They first charged my ins., over $8000 for what I thought was for both jobs, it was not $8100 was for laying the trap I live in a 24'x80' manufactured home. Than I received a bill from Paul Davis for the remediation which was over $3400. So $12000 to tarp and dry out my home. Investigate who the insurance company wants to send to your home before letting them send them. I have no money to replace my roof, drywall or flooring because of it.

  Paul Davis Polk County

  Date: 01/12/2023

  The issue is generally with your hurricane deductible. Whether that is met through the emergency services side or reduced on your rebuild payment, the money paid by your insurance company to you does not change. You are responsible for the hurricane deductible and they pay everything after that. Many homeowners did not have much damage because of the emergency services we provided. We succeeded in stopping further damage. With less damage there is less payout. One other issue that may have contributed is that you may have an ACV policy and they deducted for unrecoverable depreciation. That has nothing to do with our services or the work that needs to be done. It deducts for the age of the materials on your home based on the policy. That would be spelled out in your policy, and you could check with your insurance agent if you are unsure. Once your deductible is met and paid by you, the insurance would cover the balance of EMS services and repairs, less depreciation or coverage issues in your policy. Your emergency services could have been $500, $5,000 or $50,000 and your payout from the insurance would have been exactly the same as they were. They would cover any charges for emergency services that were performed and utilize their pricing system. Again, your hurricane deductible and unrecoverable depreciation would be the only things they would not pay out. When you see them deduct for unrecoverable depreciation, it is because you did not pay for a policy with RCV - replacement cost value. Some homes are not eligible for RCV coverage. Our services utilized the industry pricing from Xactimate and would have been the same amount from any vendor. If you have any other questions, you are more than welcome to call. Kevin ******* Sr., Owner, Paul Davis Polk County

  Paul Davis Polk County

  Date: 01/27/2023

  The pricing is straight from the insurance company not us.  The insurance paid for everything submitted.  It did not change her payout.  Her hurricane deductible is the issue and we have nothing to do with that.