Reviews

This profile includes reviews for Publix Super Markets Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Publix Super Markets Corporate Office

  PO Box 407 Lakeland, FL 33802-0407

• 

  Publix

  7764 Normandy Blvd. Jacksonville, FL 32220

• 

  Publix

  9964 Old Baymeadows Rd Jacksonville, FL 32256

• 

  Publix

  Blanding Blvd Jacksonville, FL 32207

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  Publix

  1014 N Main St Gainesville, FL 32641

Review Details

• Review fromJames V

  Date: 06/25/2025

  1 star
  I lived in ******* 34 years shopped at Publix in the whole state of ******* never treated like this before. I was on line awaiting next delivery helper she finally asked what I wanted customer wasnt finished. Other deli helper was available but didnt acknowledge me then I get told to get back on line. My feelings and question is are they racist?

• Review fromR. W.

  Date: 06/07/2025

  1 star

  R. W.

  Date: 06/07/2025

  I purchase some baby formula out of Publix not knowing it had expired. I brought to customer service attention that the baby formula I had purchased within had expired and made my 2 weeks old baby sick customer service did a great job handling the situation they pull the baby formula right off the shelf that was still on the shelves because they all had expired and gave me a refund and apologized for making my baby sick. They reported it to the corporate office and the corporate office did reach out to me the corporate office tried to put it on the supplier telling me to reach out to the supplier and complain to them. I keep telling Publix the corporate office it has nothing to do with the supplier I purchased the expired baby formula out of Publix what do the suppliers has to do with your store selling expired baby formula. The corporate office was very rude making seems like Im the bad guy for purchasing the expired formula. Publix made me feel less than a person by not taking my complaint seriously in some many words they was basically telling me they dont care that the baby formula I brought made my 2 weeks old baby sick.

  Publix Super Markets Corporate Office

  Date: 06/23/2025

  Re: Review: #******; **** Walker 
   
  We received the above review from the BBB on 6/9/2025. We apologize for any inconvenience Ms. ****** experienced in our store. Ms. ****** contacted Publix previously for resolution to her concern. We forwarded her additional comments to our ************************** who replied with:
  
  We have made attempts to reach Ms. ****** to discuss this matter further; however, we have not yet received a response from her. Our investigation found that at the time of purchase, the baby food was not expired, but the expiration date followed sometime after purchase. In an effort to make up for the negative experience, a complete refund and apology was provided to Ms. ****** at the store. Thank you for the opportunity to address Ms. ******* concerns.
  
  If Ms. ****** has any further concerns, questions, or other feedback, we hope she will reach out to her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Ms. ****** will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Review fromAriel H

  Date: 06/01/2025

  1 star

  Ariel H

  Date: 06/01/2025

  This comment is directed to the Publix supermarket corporate office. The company offers catering for parties and events for its customers. They take special order that include the order date and time to pick up. I paid for it 48 hrs. in advanced and the order was not ready at the time of events. The store No. 488, located en ******, **, offer to the consumers a terrible experience, lack of transparency, honesty and poor work from employees and supervisors.

  Publix Super Markets Corporate Office

  Date: 06/09/2025

  Re: BBB Review #******: ***** ****. We received the above concern from the BBB on 6/3/2025. We apologize for any inconvenience Mr. **** experienced with our store. Mr. **** did not contact Publix Corporate offices before contacting the BBB regarding his concerns.We shared the information you submitted with the store management team. Store associates do not have the ability to email externally; however, below is the response provided by your store management."Dear Mr. ********** you for taking the time to share your recent experience with our Publix store in ******, *******. We are truly sorry to hear that your catering order was not ready at the scheduled pickup time, especially after placing it 48 hours in advance. We understand how disappointing and frustrating this must have been, especially when youre planning around an important event.Please accept our sincere apologies for not meeting your expectations. At Publix, we pride ourselves on delivering quality service with integrity and care, and in this instance, we clearly fell short. Your feedback has not gone unnoticed.We want you to know that we are taking this matter seriously. We are currently in the process of restructuring our stores management team at this location and implementing a thorough retraining of our associates, specifically focusing on accountability, order accuracy, and communication. Our goal is to ensure that no customer ever has to experience what you ****** addition to internal changes, we are revising our catering order protocols to add further checks and confirmations to ensure timeliness and accuracy. Your experience has been a clear signal that improvement is needed, and we are committed to making it right, not just for you, but for all of our valued customers.We appreciate you bringing this to our attention, and we truly regret that your experience did not reflect the standard of service we aim to provide. If youre open to it, we would love the opportunity to personally make this right and invite you back for a better experience.Thank you again for your honest feedback and for giving us the opportunity to improve.Please call either me or Assistant Store Manager **** if you have any further questions, concerns, or other feedback. We would be happy to discuss this with you.Respectfully, ****** ****** Store Manager, Store #************************************* Publix **************"If Mr. **** has any further concerns, questions, or other feedback, we hope he will reach out to his store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. **** will accept this resolution and continue to allow Publix to serve his family's or business's grocery needs.

• Review fromL. A.

  Date: 05/27/2025

  1 star

  L. A.

  Date: 05/27/2025

  I had to send a foodstuff to the quality control division due to it being expired, not pulled off the shelves at my local Publix and ingesting it making me sick. I had not seen that it was expired and left on the shelf to sell. I dealt with ******* in that department and she lacks customer service skills, is rude and robotic. I was told by the manager that Publix would identify the issue that made me sick. ******* told me that was not true and the manager lied. She told me I will have to go to Publix again to pick up bar from the local store after headquarters sends it back to the local store. I asked for it to be sent to me as it is inconvenient for me to have to go again for their mistake in the first place. She became sarcastic, condescending and disconnected our call on purpose. ******* is NOT an asset to Publix and needs to go. Poor form Publix to hire a lowest common denominator like ********

  Publix Super Markets Corporate Office

  Date: 06/04/2025

  Thank you for your correspondence dated 5/27/2025 regarding #******  which occurred on 5/14/2025.  Please be advised that Publix Super Markets is self insured and self administers all claims brought against the company.
  
  Since the review, we have made attempts to contact the customer to discuss the allegations and concerns mentioned; however, we have not received a response at this time. We will continue efforts to discuss the negative experience in hopes to reach an amicable resolution.
  
  Thank you for allowing us the opportunity to address the concern.

  L. A.

  Date: 06/09/2025

  I spoke to one of your **** who was rude and condescending. You can send a letter to me instead as I will not be subjected to that kind of attitude. I think her name was *******.

• Review fromTom F

  Date: 05/01/2025

  1 star

  Tom F

  Date: 05/01/2025

  I hate Publix! Their 1990s technology won't allow my health insurance card for payment. Instead, you have to use the insurance app - but if the store's wifi doesn't work or you forgot your phone, you're screwed. Note; ******* and ********* have the technology that allows a physical card for payment.

  Publix Super Markets Corporate Office

  Date: 05/02/2025

  Re: BBB Review #******; *** *******. We received the above review from the BBB on 5/2/2025. We apologize for any inconvenience Mr. ******* experienced in our store. Mr. ******* previously contacted Publix for a resolution to his concerns before contacting the BBB.We understand Mr. ********* frustration with the change in how UnitedHealthcare Soultran (S3) cards are processed at Publix. Solutran (S3) cards are processed by scanning the barcodes on the cards. Beginning January 2025, **************** opted to change its existing Soultran (S3) cards from a barcode to a magnetic strip. Currently, Publix PIN pads cannot process the new UnitedHealthcare physical cards and can only process Soultran (S3) cards using barcodes. Due to this change by ****************, once a customer receives the new card with the magnetic strip, they must present their UnitedHealthcare UCard Soultran (S3) barcode via the UnitedHealthcare app when shopping at Publix. The app is free to **************** customers, per ****************. Customers with a Soultran (S3) card with a barcode can continue using the physical card in the store.The transition to using the UnitedHealthcare app for scanning barcodes is a temporary solution while we update our systems to accept the new magnetic strip cards from UnitedHealthcare. We apologize for any inconvenience that this may cause. Please know that we are actively working on implementing the necessary updates to accept the magnetic strips, which should provide a more seamless experience in the future. In the meantime, we appreciate your patience and understanding as we work through this transition.If Mr. ******* has any further concerns, questions, or other feedback, we hope he will contact his store management directly to allow them to resolve the issues quickly. We also hope that Mr. ******* will accept this resolution and continue to allow Publix to serve his family's grocery needs.

• Review fromL. P.

  Date: 04/26/2025

  1 star

  L. P.

  Date: 04/26/2025

  Awful rude customer service actually there is none. Managers do not do their job. Prices go up daily literally and yet I have to do my own check out. **** never has service. You waste at least 30 mi minutes and then don't even get me started on the hot case. Always empty st lunchtime. They do not check when empty or replenish- they tell you to wait and they'll cook. Publix is not a pleasure at all. I will file complaint bc I have spoken to deli manager. Store manager- they really don't care.

  Publix Super Markets Corporate Office

  Date: 04/30/2025

  Re: BBB Review #******; **** *******. We received the above concern from the BBB on 4/28/2025. We apologize for any inconvenience Ms. ******* experienced in our store. Ms. ******* did not contact the Publix Corporate office before contacting the BBB regarding her concerns, but did call Publix the day after the BBB contacted Publix. We forwarded the comments to our District Manager who replied with:I spoke with Ms. ******* on 4/29/2025 and apologized for her experience. I explained that I had spoken with the store and assistant store managers to ensure her experience would be pleasurable moving forward. We would strive to have the product in stock that she wanted to purchase. She was pleased that this was addressed with the store before I called her, and I gave her my contact information in case she had further concerns. She thanked me for calling her and was satisfied upon ending our conversation. Sincerely,***** ******* District Manager Miami Division ************** has any further concerns, questions, or other feedback, we hope she will reach out to her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Ms. ******* will accept this resolution and continue to allow Publix to serve her family's grocery needs.

  L. P.

  Date: 05/04/2025

  Yes I spoke to corporate- unfortunately as of yesterday, nothing in that store has changed. I drove to ********* to shop and got everything I needed with a smile and courteous service. I did leave a voice-mail on ***** ********* phone after another day of empty shelves at the hot case. Over it for real. They really need to revamp their deli department and learn the business of food "service". My time is just as precious as everyone else.

  Publix Super Markets Corporate Office

  Date: 05/12/2025

  Re: Review #******; **** ******* We received the initial review from the BBB on 4/28/2025. Upon reviewing the BBB website we noticed an additional customer reply on 5/4/2025. Again, we apologize for any inconvenience Mrs. ******* experienced in our store. Mrs. ******* previously contacted Publix to resolve her concerns.We forwarded Mrs. ********* additional comments to our District Manager and Store Manager. They do not have direct access to receive or send external email. Our District Manager replied with:The Store Manager called Mrs. **** ******* and listened to her concerns and apologized for her experience. They have agreed to meet the next time she is in the store.Note: While I had spoken to her, she had stated that when she was in the store, there was no popcorn chicken. After reviewing CCTV footage, we saw she was at the Deli and served in approximately 4 minutes. It was also observed that she had taken a container of popcorn chicken and returned for a second. The Store Manager gave his contact information to her and explained to Mrs. ******* not to hesitate to contact him if he is not in the store and she has any further concerns.This has been addressed, and Mrs. ******* stated that she no longer needed to speak with me.Respectfully,***** ******* District Manager Miami Division *************** has any further concerns, questions, or other feedback, we hope she will reach out to her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Mrs. ******* will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Review fromJohn

  Date: 02/21/2025

  1 star

  John

  Date: 02/21/2025

  Well the Publix on in ******** is racist and the managers giving associates 1 a day of work to work a week the part time people is mad Because of the hours and that location dont care about any of those associates and the dm is acting like the managers as well only 1 managers is nice her and her brother is really nice her and her brother name is name is lakiyah and Mr ***** are really nice and ***** is also nice they treat the customers really mean the other managers

  Publix Super Markets Corporate Office

  Date: 03/20/2025

  Re: BBB Review #******, **** *****: We received the above review from the BBB on 2/22/2025. We apologize for any inconvenience Mr. ***** experienced in our store. Mr. ***** did not contact Publix Corporate Office before contacting the BBB regarding his concerns.We were missing information on the review to allow us to resolve it for Mr. ****** We sent him an email asking for more information. He replied on 3/4/2025 with the information including his phone number for us to reach out and work on the issue with him. We forwarded the information to our District Manager who replied on 3/6/2025 with: Team,I have tried this number for the second day, and it is not in service. I compared the number in the info to the number he provided and they are the same.Please reach out to Mr. ***** to see if there is a different contact number. It seems that he is either referencing the minors that we have in Grocery who cant work a lot of hours or the frozen food clerk who has had disciplinary actions due to performance. The names of provided by Mr. ***** are Grocery Team Leaders, not managers.Thank you,*** ****** Publix Super Markets *** District Manager | Atlanta Division We sent Mr. ***** another email on 3/7/2025 asking for a different phone number and clarifying his concerns. As of this posting on 3/20/2025, we have not heard back from Mr. ***** again. Without being able to speak with him, we are unable to address his concern with the appropriate associates. If Mr. ***** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us to resolve the issues quickly. We also hope that Mr. ***** will accept this resolution and continue to allow Publix to serve his family's grocery needs.

• Review fromCarol D

  Date: 02/18/2025

  1 star

  Carol D

  Date: 02/18/2025

  My complaint is Publix went from having the best cannolis to having the worst cannolis, they dont even taste like cannolis theyre gross! I had bought two packages, one, The filling was so runny it was running out of the shell, the second package. It was more like eating a pudding like you would find in an eclair, definitely not regatta cheese filling. The shell is tasteless and the cheese filling inside is horrible.I noticed on one of your responses you said that the customer did not call **********************, well I in fact, did call Publix customer service. They seem to care less and told me there was nothing they could do and I needed to go back to the store and complain to them. I am quite aware the store does not have any say in what the product is that they are receiving. I purchased these at least 3 packs a week for over a year so I know what theyre supposed to taste like and asked If she could just send me a gift card? She said no, so I have to inconvenience myself and drive all the way back up there,which I could not do at that time.They never used to be like this customers used to come first, but not anymore. I always thought they were the best store around,no longer the best in my book.

  Publix Super Markets Corporate Office

  Date: 02/21/2025

  Re: BBB Review ******: ***** ******* We received the above review from the BBB on 2/19/2025. We apologize for any inconvenience Ms. ******* experienced with the product she purchased in our store. Ms. ******* contacted Publix on 2/6/2025 about her concern.The information was shared with the Store Manager, He contacted Ms. ******* and agreed to make an exception to our refund policy and is mailing her a Publix gift card to refund her purchase. She should receive it in the mail within 7-10 business days._________Publix refund policy is listed below:******************************************************************* If for any reason you are unhappy with your purchase, we want to make it right. To return or exchange an item, simply bring it to the store with a receipt and we will replace it or give you a full refund in the form of your original payment. If you paid with a card or entered your phone number at checkout, we may be able to look up your receipt for you. If we locate your receipt, we will give you a full refund in the form of your original payment. If you dont have a receipt and were unable to find your receipt in our system, you may need to identify yourself as a Club Publix member or provide a government-issued photo ID. We will give you credit in the form of a Publix gift card.We reserve the right to limit refunds based on misuse, or where prohibited by law.____________If Ms. ******* has any further concerns, questions, or other feedback, we hope she will reach out to her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Ms. ******* will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Review fromA. H.

  Date: 01/31/2025

  1 star

  A. H.

  Date: 01/31/2025

  I moved to a rural city in *******, only 1 Publix locally. On November 25th, 2024 I purchased a bunch of Broccoli Wrapped on sale for $2.99 regularly $3.99. I decided to cook/boil my Broccoli 2 days after purchase on November 27th. I only cooked a small portion for me and the rest I put away in the fridge back in it's plastic wrap.I served the cooked portion over freshly made rice, after i swallowed two bites I tasted something raw like sand or crystal which made me choked and started vomiting blood, I got nervous and took my meal & the wrapped portion in the fridge back to Publix where purchased. I asked for the manager and I was asked to leave the meal and wrapped pieces which they opened up and saw there was 2-3 flies in the Broccoli florets which I didn't see. I was told they will call me with info on what was actually in the broccoli and would be compensated. I have lost more than 12 lbs and my stomach has been upset since this. I contacted their main office and all I got was their voice mail and no call back at all !!!! I'm a senior and demand an answer , this is ridiculous after being their loyal customer for years!!!!! I have pictures which I took 3-4 weeks after from their produce section full of flies and dirty which you can tell it's been uncleaned for weeks!!!! Shame on you Publix.....Where shopping is not a pleasure anymore .****

  Publix Super Markets Corporate Office

  Date: 02/12/2025

  Re: BBB Review #******; **** ********* We received the above review from the BBB on 2/1/2025. We apologize for any inconvenience Ms. ********* experienced in our store. Ms. ********* contacted Publix previously for resolution to her *********** regard to the complaint filed on 2/1/2025, please be advised that Publix Super Markets is a self-insured and self-administered entity. Publix Super Markets prides itself with delivering premier customer service in every aspect. ********************** thoroughly investigates all complaints into products sold within our stores. Once the investigation is complete, we will discuss the findings with Ms. ********* and seek an amicable resolution into this matter. Thank you for bringing this concern to our attention.If Ms. ********* has any further concerns, questions, or other feedback, we hope she will reach out to her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Ms. ********* will accept this resolution and continue to allow Publix to serve her family's grocery needs.

  A. H.

  Date: 02/15/2025

  It is ridiculous for Publix to tell me to contact your supplier in reference to this matter.. I'm a senior who is looking for help and another a rolling ball as a guessing game. I received an email with your supplier email that doesn't work, it says email doesn't exist! I send an email back to your office asking for the correct email and I was ignored! Now you are telling me that you reached out to me and resolved this mess? Shame on all of you! But you do take our hard work monies easy!Rest assured I will post to every single media!

  Publix Super Markets Corporate Office

  Date: 03/27/2025

  Re: BBB Review #******; **** *********. We originally received the above review from the BBB on 2/3/2025. We apologize for any inconvenience Ms. ********* experienced in our store. Ms. ********* did not contact Publix Corporate office before contacting the BBB regarding her concerns.We were missing the information needed to assist her so we requested it from her. She replied on 2/10/2025 with the information. On 2/12/2025 our ************************** replied to the BBB with a resolution on the case.On 3/21/25 we received a follow up contact from the BBB related to Ms. *********** case. Her rebuttal was dated 2/15/2025, but it was not sent to Publix to address until 3/21/2025. We forwarded the rebuttal to our ************************** whole replied with the below: "We have received a message from the customer on March 5, 2025, confirming she has received a solution from the product supplier we put her in touch with and the issue was resolved per Ms. ************ regret to hear that Ms. ********* was unsatisfied with the original result of the event. Ms. ********** complaints relate to a product received directly from the supplier and is not prepared or altered by Publix Super Markets in any way prior to sale. Again, this matter was turned over to the supplier in February for further handling regarding the complaint of their product. The supplier has accepted tender in this matter and have been in contact with Ms. ********* and then resolved her concern by March 5, 2025. Additionally, the specialist made contact with Ms. ********* after learning of her response to the BBB and all is considered resolved."It appears that Ms. *********** original and additional complaints were resolved weeks before we received the information about the complaint from the BBB.If Ms. ********* has any further concerns, questions, or other feedback, we hope she will reach out to her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Ms. ********* will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Review fromClaudia H

  Date: 12/29/2024

  1 star

  Claudia H

  Date: 12/29/2024

  Living in. Florida we all know it's so hot to leave your pets in the car. With that being said. I had to run in for 3 things. Brought my moms dog with me had a dog bed, where to dog was NOT stepping on the cart. Not only was I approached by 1 manager, but 2 managers telling me, I couldn't have the dog with me unless he was a service dog. I expresses, that it was my mother's dog, it was service/emotional support dog. I did not have the papers on me, because my mom was in the hospital. Manager's were not compassion it, to my/our unfortunately circumstances but insisted I leave the store and yet 1 manager, followed me all the way to the register and made sure I was existing the store and then said out loud, now we have to make sure the cart is cleaned and sanitized. By the way, I cleaned the cart before using it, with clorox wipes. I understand, they want to prevent any sharing of germs of any kind, but there are humans that are so unsanitary, etc. My experience overall, I felt unheard, disrespected by not understanding my recent circumstances and was dismissed felt as if I had commitment a crime. This happened on sun 12.29.2024 at 3:30pm.I, won't ever shop here again. Resident of near by community.

  Publix Super Markets Corporate Office

  Date: 01/03/2025

  Re: BBB Review ******; ******* ********* We received the above review from the BBB on 12/31/2024. We apologize for any inconvenience Ms. ********* experienced in our store. Ms. ********* did not contact Publix before contacting the BBB regarding her *********** a food service provider, Publix must comply with the Americans with ****************************** the Federal Food Code, and various state and local food safety guidelines and laws, where applicable. Under the Federal Food Code, Publix can only allow service animals inside our locations. Furthermore, under the current *** guidelines, emotional support animals are not considered service animals. Therefore, we cannot accommodate emotional support animals in Publix stores.Due to food safety laws/rules and sanitation concerns, all service animals are prohibited from being carried in a Publix shopping cart (even on a mat or in a carrier), hand baskets, or wheelchair basket attachments. This provision is based on guidance issued by the **************************. Service animals may be on the floor of the powered shopping cart if they can be safely accommodated. Additionally, customers may maintain service animals in their own carts or strollers. If additional details are needed, Publixs service animal policy can be found online at **************************************************************************************************** know this was not the news you were hoping to hear, but we look forward to the opportunity to serve you in the future. If Ms. ********* has any further concerns, questions, or other feedback, we hope she will reach out to her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Ms. ********* understands now our managers were following food safety and *** rules and laws in how they handled her concern. we hope she will accept this resolution and continue to allow Publix to serve her family's grocery needs.