Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 4, 2023 A&S Aluminum Structures DBA also known as ***** ***** *** installed a screen room on my patio. It was suppose to be 16 x 12. They installed it as 15 x 12. It is 1 foot short. I spoke with Joel several times with the company and have text message proof that he admits it was 1 foot too short and that the company will come out and fix it. I have called several times, sent text messages, and received no response. I just would like my structure installed to the proper 16 feet I paid for.

  

  Business Response

  Date: 09/07/2023

  Good afternoon, you are addressing the complain to the wrong Aluminum structures, our company is located in Lakeland Fl. and our company name is Aluminum Structures and Home Improvements inc. we have not done any work for you. we not even do work in Saint petersburg. there is another company closer to you, it does not have any connections with our corporation. here is some information about that company, here is their website..    *************************************  that company name is Aluminum structures llc. please i kindly request that you contact the correct company so they can arrange your request.

   

   

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Aluminum Structures on Aug and paid $2000 as advance. The team is not responding to my inquiries properly and i have already made 100+ calls and emails. The approvals are not done or the work is started and it is almost a year now. So i would like to get the full refund of my advance payment and cancel the contract.

  

  Business Response

  Date: 08/01/2023

  Effectively the customer had signed a contract. Where he was responsible for the concrete part, we have done engineering documents paid fees at the permit department twice, unfortunately the customer hired anon lice se contractor to pour his concrete, and the county is requesting a permit and engineering for the concrete that was done unauthorized. We had exhausted all the resources to the point of getting engineers Involve In the case, we has used his downpayment of $2000 and on top of that we have spent an excess of $550. It states clearly in our contract the down payment will.be used to permitting process and if the cost is minor of the deposit it will be refunded in this case there is no balance.on his favor, perhaps there is an bill.

  We have explained the situation to the customer in many different ways, he have asked the customer to reach as well the county to find out on his own as well of the problem he has, due to doing g work without a permit. 

  Unfortunately there is nothing else we can do at this point. It's all in his hands to get an engineer to permit the concrete. That way the permit could continue its normal process.

  Customer Answer

  Date: 08/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: The Business was never responding to my emails or calls and I'm totally unaware of what is happening with the permit process. 

  No updates were given on the approval issues in the first 6 months. I directly called the Permit department to check the status of my application and they confirmed that the Business submitted the application with incorrect details. Post that I reached out to the Business and apprised about my conversation with County Permit department. 

  I decided to cancel the contract and obtain refund only after I understand that they haven't done the application correctly and have no confidence in the work. My main concern is the delay in the approval process which is solely due to the Business (not the county) and their style of working. Few of my friends from Odessa have the same complaint with this Business, so I decided to withdraw the contract. I'm not responsible for their mess and require full refund of my deposit or will plan to sue the Business.

  Attached the evidences for your review. I couldn't upload all the files due to file count limitations.
  

  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2021, this company completed a pan roof patio cover in our backyard. Since, with the rainy season, our pan roof is leaking over our back patio. Backyard Patio Pan Roof with Leaks Since May 5, 2022 I have sent 16 emails, I have received only 2 responses and I have left 2 or 3 voice messages (no one ever answers their business phone). The May 5th email, I included pictures of the leaks, I did receive a response from David on May 10, 2022 stating that they can schedule to come out and do the repairs. I never heard back, and continue to send emails. On July 5, 2022 I received another response from David that someone from the team would be contacting me that week of July 5th to do the repairs. Again, I haven't heard from anyone. I am beyond frustrated and there is a one year warranty on the work..... I need to have this resolved, the company needs to just come out and complete the repair under their warranty.

  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/13) */ understandable. can you please provide the address of your home and phone number on the next email you send please. and we will be glad to resolve the issue. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only will accept the response after the repairs are completed. I have provided my home address and phone number at least 10 times from the beginning of May. When I do get a response and provide again the same address and phone number and that someone will contact me, again no one ever contacts me. Address: *************************************************** Business Response /* (4000, 9, 2022/07/19) */ Repair has been scheduled for July 19 2022

• Initial Complaint

  Date:06/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a lein on my home, job has been completed and paid in full. Need them to remove lein but can't speak.to anyone. We have left messages, texts and sent emails but have not received a response. I have contacted and the bank has also contacted with no response.

  

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/07/06) */ First of all, we sent it back to your financing company yesterday. Secondly, it's not a Lien at all. It was a notice of commencement that you signed for us to do the work. It expires one year from when you got it notarized. We completed the work and were paid. There was no Lien ever filed. You have the wrong terminology. Secondly, signing a release form and getting it notarized is not included in the contract price for your completed work. We literally have to pay out of pocket for something you want to do and we are being helpful. We don't have to do it because we never put a real Lien on your house. So therefore it is completed, out of pocket for us to benefit you. The only thing we had asked is patience. We understand that you need it asap but don't reach out on the final few days. We are busy and can't just do it on a whim because you waited until the last minute to take care of it. Consumer Response /* (2000, 7, 2022/07/06) */ The company has responded and the paperwork has been received