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Business Profile

Insulation Contractors

Polar Attic Insulation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolute nightmare and experience with this company and especially the owners. I paid for 2 of spray foam and after having to pay another company to come do an inspection after so many red flags of them being dishonest found that there is only 1/4-1/2 and even spots that are even missing foam completely! I contacted the owner and asked that he refund me partial since the work was not done and I am having to pay another company to do the job right and he got extremely nasty with me and told me take me to court lady. Please RUN AS FAST AS YOU CAN from this company. There are a lot more out there that are trustworthy and honest but this one is NOT! This is all my opinion but I dont recommend them working with anyone in our community!

    Customer Answer

    Date: 08/26/2024

    Thankfully I paid polar attic with my **************** and they investigated and determined I was due my money pack and they refunded me. I was contacted by the owner of polar attic 8/27/2024 Threatening to me what felt like a lawsuit if I didn't remove my bad review. He has continued to be an awful business owner in my opinion and scammed me but thankfully **************** had me protected.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we had blow-in insulation and aluminum foil attachment last Dec 15, 2023, however during the process, one of the installers stepped on a water pipe in the attic causing flooding in the attic area and the water to run down the 2 closets underneath. A technician sprayed the stain one time and since then, we have contacted ***** ( the owner) and had several no-shows and no follow-up on the event. The last call was last Feb 16, 2024, and we waited for a window of 2 hours but no show. The stain has now developed into mold growth.*****, we need your follow-up and resolution on this matter.

Polar Attic Insulation Inc is NOT a BBB Accredited Business.

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