Complaints

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• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Kawasaki Z900RS with less than 3,000 miles (2450 miles I think) on it (on Friday March 3rd). I brought it back on March 4th and said it was not the right bike for me. I wanted the 2023 New Honda Rebel 500 they had on the show room floor. Samyr charged me full boat (as expected for the 2023 Rebel 500. He added all the bogus markup fees (as expected). Not one dollar discount on any aspect of the sale and he never even through in a free hat or T-Shirt either (as expected).
  Here is the kicker. He did not simply take the Kawasaki back (THE NEXT DAY). He said if I wanted the new Honda Rebel 500 (Retails for $6499.00) I would lose $2400 on the "trade in" of the 2020 Kawasaki Z900RS (sold to me at $9500 plus fees). When I bought the Kawasaki I said "NO GAP INSURANCE". When I received the financial document with my forged signature it showed GAP insurance at $649.00. Nuts!
  So now I have a 2023 Rebel 500. That is costing me double the retail pricd of the bike! I received financial paperwork saying I need to Finance $11509.20. I gave them $2,000.00 down on the Kawasaki. The math just doesn't add up. The finance paperwork through RoadRunner showed a used bike interest rate 10.29 percent.
  The New Honda should be at a lower "new bike" interest rate.... not a used bike interest rate. In fact the Kawasaki was at 10.24 percent and the new honda paperwork is showing 10.29 percent. What a ripoff.
  
  How do you take a 2020 out of their offices and bring it back the next day.... buy a new bike of lower value and end up paying $13509 for a bike that retails for $6449.00 plus taxes tag and set up fees?
  I will take this to small claims court if they don't fix this right away. The way I see it.... it's costing me $5000 to ride the Kawasaki for less than 24 hours. I will also take this up with the attorney general in Florida if they can't fix this right away. This is not right.
  
  I never signed any financial paperwork when I left the dealership. When they snail mailed by paperwork to me 6 days after the sale... that's when I saw the forged signature and ridiculous fees added on to the deal.
  My next call is to the police to file a "forgery" complaint if they don't fix this error and correct what they did to me.
  Look at the dates March 3rd 2023 when I purchased the 2020 Kawasaki Z900RS.
  Look at the date March 4th when I went back to buy the 2023 Honda Rebel 500.
  Look at Line 6 on page 2 of the Honda financial paperwork. It shows a $3,089.60 fee added on to the total amount financed... for what? No explaination!
  They scanned my signature off another misc. form that was of little consequence and then put it on this financial aggreement. Notice how each signature on the financial agreement is exactly the same.

  Business Response

  Date: 03/17/2023

  Mr. ***** arrived at Fun Bike Center and completed all of the necessary closing documents with Kayla B********, Fun Bike Center Finance Assistant. Mr. ***** proceeded to sign all the necessary documents and indicated that he was in a rush. Upon completion of all of the closing documents, Mr. ***** refused to take copies of his paperwork with him and instead took pictures of the documents and asked that we either mail or email them to him.  On 03/03/2023, Mr. ***** called Fun Bike Center and spoke with Mr. Samer F**** Finance Manager, and said that after taking delivery of the Kawasaki Z900rs that it was too fast and not the bike for him. Samer informed Mr. ***** that because he had taken delivery of the motorcycle. we had already legally transferred title from the previous owner as the Kawasaki Z900rs was sold on consignment from a different customer that the only viable option that we had to get him a different motorcycle was to trade in the Kawasaki Z900rs but that we did not recommend this as Mr. ***** would be financially upside down on an additional loan due to negative equity. Mr. ***** indicated that he understood completely the fact that the motorcycle had been retitle in his name and that the vehicle title now had an additional owner thus impacting the vehicles value, but he was still set on trading in the Kawasaki Z900rs for a different motorcycle. Mr. ***** came & settled on the Honda Rebel 500. Samer reviewed the financials of the deal in detail, explaining the impact of trading in the Kawasaki Z900rs would create a negative equity position of $2,400 and Mr. ***** said that he understood and was thankful that we were helping him as he realizes he made a mistake previously. Samer wanted to make sure that it was clear to MR. ***** and reconfirmed the $2,400 negative equity position and Mr. ***** again confirmed and indicated to Samer that we should not feel bad for the mistake he made and that he was happy to move forward despite the $2,400 in negative equity. During the completion of the closing paperwork with Samer Fidy and Kayla B********, Mr. ***** signed the Gap contract and specifically initialed on both the warranties and insurances he declined and opted to purchase (form attached). Mr. ***** again reiterated how thankful he was that we went above and beyond to take care of him. On 03/5/23, Mr. ***** texted us a beautiful picture of his new motorcycle by a lake which was an indication to our team that he loved the bike. On 03/9/2023, Fun Bike Center received a message from Honda, requesting that we reach out to Mr. ***** directly due to his responses on a standard Honda Follow up Survey indicating that he was unhappy with his recent purchase experience. Samer called and Mr. ***** was yelling that he would ruin Fun Bike Center’s reputation and that he would call the police, FBI, and CIA because he believed there must be a law that allows customers to return motorcycles, and ultimately ended the call with “** **** *********”. Samer was able to get back in touch with MR. ***** and Mr. ***** asked to review the contract and bill of sales with Samer as he thought there was a mistake on Page 2, Line 6 of the Honda financial paperwork because of $3,089.60 in fees. Samer explained that the fees were the total of the Gap insurance, government doc stamps, and the negative equity, which was reviewed during the closing and matched breakdown of these items on the bill of sale. Mr. ***** proceeded to accuse Samer of forging his signature, but Samer reminded Mr. *****g that he signed the documents in the office on the iPad. Mr. ***** indicated that he remembered signing the iPad, but it was beside the point, he was upset about the negative equity. Mr. ***** said he planned on purchasing a billboard in front of the dealership to ruin our reputation and again indicated that he would call the FBI, CIA, and police to report us.

  In conclusion, we believe that Mr. Jay ***** is ultimately upset with himself for making an unwise financial decision.

  ***** **** * ******* *******
  
  *** **** ****** ***********

  Business Response

  Date: 03/17/2023

  We stand with our previous response. thank you so much

  Customer Answer

  Date: 03/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I will take them to court to see what a judge has to say about charging me $2400.00 when I didn't have the Kawasaki for twenty four hours.  

  For so many reasons this is wrong on every level.  I don't want anyone else to be taken by this dealership.

  
  
  
  
  Sincerely,
  
  
  
  *** *****