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Business Profile

Vitamins and Supplements

Simplihealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for any help you have given me. I did just check my credit card account and the company finally gave me my refund. So you can close the case now.

    Thank you again and Happy Holidays.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All correspondence are attached below. I've been reaching out to customer service for over 2 months. This was a automatic renewal on their part, I did not request it. I mailed it all back (attached photo) from Fed-X office. I followed up several times.
    1. The check is going in the mail
    2. The refund will go back to you Kinetica card
    3. I will send you an E-Check in 2 days.
    The above were verbal correspondence made by their associates.

    Each time I was promised that the person I was talking to will get it done.

    Never received my money $215.00 in any form or fashion. The last call I made, the girl said she was the person I needed to talk to because she had the authority to get me a refund. I explained all the other promises and emails were not followed through. I told her that if I did not receive my refund in full by October 18, 2022, I would file a complaint with BBB. She said not to worry, it would be in my email within 2 days. It's been 9 or 10 days since that conversation and I still have no refund. Please help me clear this issue. They also emailed me a received confirmation number (TVD-*********. This email said they encountered a problem with my card, which my bank shows they never tried to make a deposit.

    Thank you in advance for your help with this matter. PLEASE, NO MORE PROMISES FROM THEM. I'm done! '''ïïï��ï��ïï��ï��

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered accidentally+keto gummies with 100 %gurantee. After 20 days of use I called them and shared I am seeing no results and they told me they would refund my 169.00 . They have informed me it has been processed and they have sent email to billing dept. this has been going on for 3 weeks. I have asked to speak to billing and they inform me they can only reach them by email so for 3 weeks they keep telling me they have had no response from billing. Reference number they gave me *********** Customer service number is***********.

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 8 2022 Simply Health took $199.99 out of my checking account and I called and told them I never ordered this so they gave me a RA # and I returned the Keto snd called for my refund and they said check was in the mail. That was 2 weeks ago. I called them today and they told me they haven't way to process my refund. They keep me on the phone telling me they're getting a supervisor and nobody ever comes and they they get my phone # telling me a supervisor will return my call and I wait and I wait for a call that never comes. I just want my money returned. I've never ever heard of a company like this. I truly believe they're running a scam. Please help me get my money back! Thanks

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