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Business Profile

Vitamins and Supplements

Tranquil Blend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the purchase was 1/9/2025 @ 8:22pm.I was Charged $142.41 and it stated in the add $40.00 for the "deal" they advertised online.When I saw what they charged me I wrote to them and said if that is what you are charging then I don't want them. So they emailed me where to send the package with the product and I did so and when I sent a follow up email they said they would need more information regarding "tracking" the package. THEY GAVE ME THE **** WHERE TO SEND IT. I have contacted them multiple ******** this day I have not received one word from them with any possible solution. I want my $142.41 back seeing that bottles were not open and the package was sent.

    Business Response

    Date: 04/09/2025

    Hello *****,

    I truly apologize for the long wait and completely understand your frustration. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers.

    We are still awaiting an update from our billing department, and I assure you that we are actively following up with them. I understand how important this matter is to you, and I appreciate your patience during this time. Ill make it a priority to keep you updated and will escalate this internally to ensure we get a resolution as quickly as possible.

    Thank you

    Customer Answer

    Date: 04/10/2025

     
    Complaint: 23176265

    I am rejecting this response because:  They are saying they need more time and this has been ongoing since January 2025. I have included the email I received from them on the 11th of Jan. say that they cancelled my order so they new before the delivery was made. I believe I have been extremely helpful and patient for a refund that they said "as long as nothing was opened and returned" I would get  the refund. I didn't think I would have to go this far.

    Sincerely,

    ***** Demoura ********

    Business Response

    Date: 04/15/2025

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    Thank you

    Customer Answer

    Date: 04/17/2025

     
    Complaint: 23176265

    I am rejecting this response because:

    This has been going on Since Jan. 9, 2025, that is more than enough time to have sent the refund.

    Also, you said you didn't have time to refund right away yet on the same day I received an email from you saying "your order has been cancelled"

    You took my money instantly but you didn't reject payment for the cancelled order.

    I am sorry but this length of time just also shows me how a "customer" is treated.  No need to wait this long for my refund.

    Sincerely,

    ***** Demoura ********

    Business Response

    Date: 04/18/2025

    Hello *****,

    We do apologize for any inconvenience this may have caused you. We would like to clarify that the email you received pertains to the cancellation of your subscription to prevent future shipments, not the cancellation of your current order. 

    We are still awaiting an update from our billing department, and I assure you that we are actively following up with them. I understand how important this matter is to you, and I appreciate your patience during this time. Ill make it a priority to keep you updated and will escalate this internally to ensure we get a resolution as quickly as possible.

    Thank you

    Customer Answer

    Date: 04/22/2025

     
    Complaint: 23176265

    I am rejecting this response because:  I am sorry but I will not accept their response because I feel the minute I say I will wait patiently they will let it slide. They have had 4-5 months to make this right and have not done one thing on their end to show me that this will be taken care of.  I told them with a month of hearing nothing that I would contact the BBB and they still did nothing until I HAD to contact the BBB.  I will feel satisfied when I see the $149.41 returned to my account.

    Sincerely,

    ***** Demoura ********

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TRANQUIL BLEND CBD GUMMIES AND OIL. (HOWDY CBD) I Havent received the refund $219.87 to be credited to my ** (4267), . First requested 02/12/25, to be refunded in 7-10 days. The product had been received on 02/04/25 and had not been entered in system to be processed for a refund until I called ( Mar12) to inquirer about the refund. After many calls to ***************) and two messages sent to HOWDYCBD WEB. 03/20/25& 03/22/25 with order # and phone# requesting the refund, (No response in anyway yet). April ****** called and requested the refund check be send to my address, because Ive paid the ** to avoid any additional charges. (Original charge $249.87 minus restocking charges)

    Business Response

    Date: 04/07/2025

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    Thank you

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered CBD gummies in December 2024. Returned product, unopened. They confirmed receipt of returned product in January 2025. Have not received refund of $189.00. Have been calling weekly. Continue to get apologies and assurance that they are processing refund. Refund never comes. Confirmation #F15CC4DDA4.Product Return address was ****************. Have no idea where company headquarters is.

    Business Response

    Date: 03/28/2025

    Hello *******,

    I sincerely apologize for the frustration this delay has caused you. I completely understand how upsetting this situation is, and I truly regret any inconvenience.

    Please know that we are actively following up with our billing department and are prioritizing your case. As soon as we receive confirmation, we will reach out to you immediately with an update.

    Thank you

     

     

    Customer Answer

    Date: 03/29/2025

     
    Complaint: 23057970

    I am rejecting this response because: This is the same response I have been receiving, every time I call, since early January. I don't have any confidence that it will be different this time.

    Sincerely,

    ******* ********

    Business Response

    Date: 04/02/2025

    Hello,

    I truly apologize for the long wait and completely understand your frustration. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers.

    We are still awaiting an update from our billing department, and I assure you that we are actively following up with them. I understand how important this matter is to you, and I appreciate your patience during this time. Ill make it a priority to keep you updated and will escalate this internally to ensure we get a resolution as quickly as possible.

    Thank you

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23057970

    I am rejecting this response because: again, this is the same response I've been getting since January.  I won't be satisfied until I get the refund you owe me. I don't understand why your billing department is so slow in responding. They have never responded in over 3 months. Totally unacceptable. 

    Sincerely,

    ******* ********

    Business Response

    Date: 04/07/2025

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    Thank you

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23057970

    I am rejecting this response because: I  have been repeatedly told that the matter was being escalated to the billing department but nothing happens. This is totally unsatisfactory. I want to know when I will get my refund. It has now been 4 months. At this point I believe you will never refund my money. You are a fraudulent company. 

    Sincerely,

    ******* ********

Tranquil Blend is NOT a BBB Accredited Business.

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