Business Profile
Vitamins and Supplements
ZenLeaf SalesThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.43/5 stars
Average of 7 Customer Reviews
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Review fromCharlene W.
Date: 04/03/2025
1 starCharlene W.
Date: 04/03/2025
I thought I was purchasing 2 bottles of vitamins for $59.00 in 11/2024. The company charged me $239.99. I contacted the company, returned the vitamins in 12/2024. I was told I would received $179.99 as my refund. They charged a restocking fee. Ok. I have continued to call the company for the refund. The debt card I used was canceled out. Contacted the company again. Stated they tried to refund the $ to the debt card and it didn't accept the refund. I then made a three way conversation with a *** from the company and the *******************. We were told that my checking account was still connected to the debt card. It showed no such transaction had taken place and even though that card was canceled, the transaction would have accepted. As of today April 2, 2025, I still haven't received my refund. I have called constantly and each *** tells me oh "we have escalated the request to the billing office. It will take 48 to 72 hours to be process". I will continue to request my refund. This company is a scam.ZenLeaf Sales
Date: 04/15/2025
Hello,We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. Thank youReview fromJM
Date: 03/29/2025
1 starJM
Date: 03/29/2025
Returned my order early january for a credit back to my **** card. Still no refund . Have made several phone calls and agents say someone will get back with you. They never do. Feb 12 I called again and they said refund was processed to my **** card. It's March *********************************************************************************** with tracking number for my refund they said they gave and they haven't as yet gotten back with me with refund details. I feel I made be scammed out of ****** and ***** refund never received.ZenLeaf Sales
Date: 04/01/2025
Hello,I understand your frustration, and I apologize for the continued delay in processing your refund. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers. I appreciate your patience throughout this process.I've reached out to our billing department again to expedite the update on your refund status. Please rest assured that we are actively working on resolving this issue and will provide you with a concrete update once we receive a reply from our billing department.Thank youJM
Date: 04/05/2025
I have heard that response before and still no action.Review fromRon B
Date: 03/28/2025
1 starRon B
Date: 03/28/2025
Promised tinnitus relief has not come, and I am now getting shipments that I don't want! This was a SharkTank ploy and promise for seniors who want some relief, and because of the scare tactics of dementia and alzheimers, I fell for it. Have been trying to find a way to contact ZenLeaf but to no avail! Product DOES NOT WORK! Want my money back and shipments stopped!ZenLeaf Sales
Date: 04/01/2025
Hello ***,We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and ************* a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your ************ assured, the account is canceled and you won't receive any further charges.Thank youReview frompatrick m
Date: 03/22/2025
1 starpatrick m
Date: 03/22/2025
I ordered one month supply to try out & never agreed to an 'auto shipment' reorder, yet on March 15th,2025 another shipment arrived, card was charged without authorization..the phone numbers listed on the ************* site aren't in service'..this is a scam ************* sure has several complaints from many dissatisfied customers..DO NOT Fall for their product..it's a waste of ************ & should be banned in the ****** *.******.ZenLeaf Sales
Date: 03/26/2025
Hello *******,We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and ************* a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your ************ assured, the account is canceled and you won't receive any further charges.Thank youReview fromDaniel G
Date: 12/27/2024
1 starDaniel G
Date: 12/27/2024
This company is a scam. Do not use. Same as all the others except I cannot get through to them, every # including by bankcard statement # just hangs up automatically. They shipped a 2nd order without my consent. I made sure I checked the box that made sure I would not get recurring orders. Why would I order an 8 month supply only to reorder 30 days later. I will attempt to send back the product but it doesn't look like a single dispute has beeen resolved successfully and I doubt very much I can get through or that I will ever recieve my money. Their scam model is obviously to set up a company that ships product allright, but over bills, dbl orders, then drags out the refund for MONTHS! Some people have no concience.ZenLeaf Sales
Date: 01/02/2025
Hello,We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $239.99 today. You should expect to see the credited amount in your account within the next 5-10 business days.Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromElizabeth K
Date: 12/17/2024
1 starElizabeth K
Date: 12/17/2024
You charged me double with the website price was supposed to be you added on items that I did not order and build an additional invoice and Im not even sure what that was for! I contacted your customer service people as soon as their hours allowed less than 48 hours from visiting the website and discovering What you had done and they informed me my product was already shipped which could be verified by email which was never received and could not be returned. I demanded my money be refunded and my card not be charged. They told me theyd cut my bill in half but that there was nothing else they could do! Complete scam Im going to tell everyone that will hear me not to fall for this!ZenLeaf Sales
Date: 12/19/2024
Hello *********,We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. The standard price for a single bottle of ZenLeaf CBD is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package.We also note that alongside your purchase of the ZenLeaf CBD, you ordered two bottles of ZenLeaf CBD Drop for $59.99. We understand the importance of clarity in pricing, and we regret any confusion that may have arisen regarding these purchases.Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this *********** assured, the account is canceled and you won't receive any further charges.Thank youReview fromJo C
Date: 11/21/2024
4 starsJo C
Date: 11/21/2024
The company listed for product sent to me No information. Lady want know where I got phone number I told them Better business bureau. Rest hung up on me. Number on green leaf hung up.I received product did not ******** crane ********************************************ZenLeaf Sales
Date: 11/25/2024
Hello,We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.
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