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• Review fromRon W

  Date: 11/15/2024

  1 star
  I met with ****** *****, the designer for my pool. Although I had limited pool design knowledge, I had a general idea of what I wanted. ****** did his best to meet my expectations. However, before the pool was completed, I learned that he had been let go from the company for unknown reasons, which raised a red flag for me.Despite this, I continued with Waterscapes and was assigned a project manager named ******* *******. ******* communicated smoothly and effectively, and I ignored several red flags, convinced that the final result would turn out well. In hindsight, I deeply regret not overseeing the project more closely and not expressing my concerns more assertively when something didn't look right. This experience has taught me the importance of vigilance and assertiveness in such *********** disappointment with the craftsmanship of the pool and spa is profound. Waterscapes hired some of the lowest-quality contractors I have ever encountered. Within just over a year, my pool has faced several issues. For instance, the pavers were installed unevenly and are on a slope that seems too steep. Also, mold has started growing between the pavers, a clear sign of poor workmanship.Moreover, the cage has begun to rust, and the screening is breaking due to being stretched too tightly. Given my price for the pool and spa, I expected them to last longer before showing signs of wear. The fact that these defects appeared within the first year after completion was unexpected and ***************** may wonder if I reported these issues, and the answer is yes. However, most of my complaints were dismissed despite believing they were justified. I encourage potential buyers to be cautious when dealing with this company. All the problems I mentioned arose just over a year after I had the pool installed. Thank you.