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Business Profile

Tractor Repair

Florida Coast Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 31, 2025 I purchased a Kubota tractor and several attachments from the Florida Coast Equipment in *************. One attachment I purchased, a spreader (for seed and fertilizer) was not available for immediate delivery. The salesman, ***** ***** called me the next week and said he could get me one from another Florida Coast Equipment dealer that was a year old so it would be a little cheaper. I agreed to this option. Two weeks later I called to check with him on the spreader and he said they were working on it, top priority, etc. Called the next week, having trouble getting parts, store manager had to have surgery, etc. Called next week, Mr ***** said he no longer worked at that branch. Subsequently, while waiting for the spreader and continuously being told it was a top priority I went to the store to make a separate purchase of a disc harrow for $3,022.30. At that time I spoke with Mr ** ******** who took over for Mr ******** said that they would be working hard to get the spreader that week. No spreader. I called Mr ******** the next week and he said that they couldn't get the parts to fix the one that had been promised to me and that he was going to the Ocala dealership to see if they had one and that he'd call me with what he found. He did NOT call, they never call. I called four days later and I said he was waiting on a call from the Ocala manager. Finally, on Friday, March 14th I had still not received the spreader OR the disc harrow so I went into the store with my credit card and receipt to ask for a refund on the disc harrow. He said no problem, he had to check with the manager. Fast forward to today, April 2, ****************************************************** the refund for the disc harrow. I called my credit card company to be sure but no refund. Update, I just left a voice message with Mr. ***** ****** the regional manager whom Mr ******** said was suppose to call me, to ask him for help with refund.

    Customer Answer

    Date: 04/10/2025

     
    Better Business Bureau:

    This response was taken verbally by BBB:

    The regional manager was assigned to my complaint and is working on resolving my concerns. At this time please close the complaint as resolved.

    Sincerely,

    ****** *****

Florida Coast Equipment is NOT a BBB Accredited Business.

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