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Business Profile

Gymnastics

La Fleur's Gymnastic Club Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my kid in for camp. I was a concerned parent regarding some of their safety protocols. They leave the entrance to the building open and unlocked with no one ******* reception. Anyone can walk in while there are a bunch of young girls in class. They also dont answer any calls during the time and offer no solution for how a parent can get in touch with the staff for several hours a day, while the kids are there, so parents are unable to reach the people who are caring for their children in addition to leaving the facility wide open.I brought my concerns up several times, was assured the owner would reach out to me. The owner did finally reach out and asked me not to come back and said That they were uncomfortablewith me being there. I just find it a little suspicious that a parent voices valid concerns of safety and are asked to leave.

    Business Response

    Date: 12/04/2024

    To:  BBB
    Re:  In response to the complaint about our business, LaFleurs Gymnastic Club in ******

    We tried nicely to explain to the complainant about the business practices we have had in place the past 44 years without any prior complaints to the BBB, but she was not appeased.  Therefor, we thought it best for all parties involved that we ask her and her daughter not to return to the gym.    We immediately gave her a full refund for everything she had paid for, even the days her child had already attended. 

    Sincerely, LaFleurs Gymnastics

La Fleur's Gymnastic Club Inc is NOT a BBB Accredited Business.

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