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Business Profile

Identity Theft Protection

First ID Guardian LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a victim of a gift card scam on 8/3/22 by MYDISCOUNT, XXX-XXX-XXXX, SC XXXXX by misdialing a number and I thought I was talking to a representative of my credit card company. They offered a $100 and $50 gift card if I paid $4.95 in shipping/handling. I would also receive information regarding a discount savings club. I confirmed with the representative that no charge would be made for the savings club. Since then I have received numerous letters including one from First ID Guardian LLC, PO Box 5125 Largo, FL 33779, XXX-XXX-XXXX for their membership that would automatically bill my credit card each month. I did not authorize this membership and I want the membership cancelled immediately. My credit card has been cancelled so no charges have been made from except the $4.95 for shipping/handling, which has been credited back to my account.

    Business Response

    Date: 08/17/2022

    Business Response /* (1000, 5, 2022/08/12) */
    Dear Customer,

    We First ID Guardian LLC offer an innovative ID Early Warning System that constantly scans thousands of data sources for identity theft indicators thoroughly tested through real police and victim experience in past ID theft cases, and backed by extensive ID theft research. First ID Guardian LLC is not related to the above metioned companies therefore we can not respond on their behalf. We searched our records and we have not billed your credit card, so no charges will be applied. If you have further questions please feel free to call us at (XXX) XXX-XXXX.

    Regards,
    Customer Care Department.


    Consumer Response /* (3000, 8, 2022/08/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I want written verification that First ID Guardian has cancelled my membership and I will not receive any further communication from them.


    Business Response /* (4000, 10, 2022/08/16) */
    Dear Customer,

    As per your request your account with us has been successfully canceled and no billings were or will be made to you from us First ID Guardian LLC. If you have further questions please feel free to call us at (XXX) XXX-XXXX.

    Regards,
    Customer Care Department.


    Consumer Response /* (2000, 12, 2022/08/16) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

First ID Guardian LLC is NOT a BBB Accredited Business.

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