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Business Profile

Interlocking Pavers

Paver House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlocking Pavers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The notes company has installed a paver driveway at my home. They have provided a 1 year warranty. I have been requesting them to repair numerous areas in the driveway based on the warranty. The company is extremely slow to respond to requests, I have had to make numerous phone calls and send numerous emails requesting assistance. Owner was supposed to be at the home on Saturday March 11 to do repairs, did not show up or phone call to inform of delay. Company is not standing behind their work or their stated warranty

    Business Response

    Date: 05/18/2023

    Good morning,

     

    I have reviewed the complaint.

     

    The customer reached out to us the first time at the end of February. We did take care of the issue he was having with the pavers (as it was still under the warranty).

     

    I understand there was a couple miscommunication on our end, but we never ignored the client or the issue, so I am not sure why he is reporting us.

     

    The issue was resolved by the middle of March, which was less than a month from the clients first call.

     

    Thank you for reaching out to us and letting us know.

     

    Thank you!

     

    ******

    Customer Answer

    Date: 05/18/2023

     
    Complaint: 19583400

    I am rejecting this response because:

    I am still seeking an additional year warranty, for a total of two years. We are still incurring broken pavers and dips in driveway from improper installation. The installer did not ramp the under payment. It was loose when installation occurred.  

    We are seeking the broken pavers to be replaced, sealed as we paid for, the new indentuons repaired, and an additional years warranty

     


    Sincerely,

    ***********************

    Business Response

    Date: 05/18/2023

    Good morning. We recently had you install our new paver driveway.

    We are having a few issues with it
    1. Grooves/depressions in driveway

    2. Broken stones
     Id like this taken care of since we are still in our warranty period. 

     

    This was the first email we received from the client on Feb 27th. (ABOVE)

    Both of this issues were taken cared of.  If there are/were any other issues or more broken pavers, we were not notified, 

    The warranty is good for one year from the date we finished the job, therefore, client is still under the warranty and we will be willing to fix any issues cause to the pavers under the warranty.  We DO NOT extend warranty.

    Thank you!

     

    Jianna

    Customer Answer

    Date: 05/21/2023

     
    Complaint: 19583400

    I am rejecting this response because:
    I would ask that you request the business to contact myself. Their track record of responding to phone calls, left messages, and emails is not consistent. They can contact me to schedule a day and time to come out and I can point out more issues


    Sincerely,

    ***********************

    Customer Answer

    Date: 06/21/2023

    Contractor has still not attempted to contact me as asked for in the last communication to address ongoing issues with install. Contractor is not reliable and will not respond to calls or emails. I am asking you to facilitate them reaching out to me to address our concerns. 

    Customer Answer

    Date: 06/21/2023

    Ground not compacted properly causing ruts, broken pavers. 

    your system will not accept my photos. Can I email them to you personally please?

    Business Response

    Date: 08/18/2023

    Good morning,

    My boss (the owner) and his crew personally went there and resolved the issue the client complained about, we haven't heard anything from the client since then.

    We are reaching out to him to find out if there are other issues we are not aware of.

    Thank you!

    ******

    Customer Answer

    Date: 08/18/2023

     
    Complaint: 19583400

    I am rejecting this response because:
    The merchant finally reached out to me today August 18, 2023 and set up an appointment on Wednesday 08/23/2023

     


    Sincerely,

    ***********************

    Business Response

    Date: 08/23/2023

    The owner is scheduled to meet with the client today at 11:30 at his property to find out what the issue is.

    Thank you!

    ******

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 19583400

    I am rejecting this response because:

    The business owner did come to the house today, no repairs were made as of yet. He claims that they will return In either 2 or 3 days 

    Sincerely,

    ***********************

Paver House is NOT a BBB Accredited Business.

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