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Business Profile

Merchandise Broker

Rockwood Enterprises Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandise Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a **** HG **** Vermeer grinder from ******* Rockwood with Apollo Equipment was advised this grinder was in working condition and that it had new tires on it as well as a new feed chain and discharge belt. That all fluids in the machine had recently been changed and that this machine was serviced weekly and fluids were topped off when needed. That the compressor on the machine had no issues and also was in working condition. We signed an agreement that ******* would order 2 screens and a magnet for this machine through Vermeer in **** and have them shipped directly to us. Still to date we have not received the parts and within checking with Vermeer there has been no order placed. We were assured by ******* he would place the order after he received a wired depoisit of $25,000 which he did receive and was also suppose to be refunded back to us with in 2 weeks .we have not received the refund and or parts and we have no running or usable grinder. In transport we were called and a tire and blown and the truck driver transporting drove on the rim and destroyed the rim as well. We had to pay for a new tire and on arrival looked at all tires and the new tire was installed backwards by Poomps tire in ******* and all the other tires were DOT stamped to ****/2012 and 2013 which should not had been on the road. ******* has been working on the grinder trying to get it up and running and advised that one of the feed roller tanks was empty on gear lube and that there are major issues with this machine and parts are obsolete.We spoke to ******* and he stated the wire of $25.000 was received and he was ordering parts and then told us the wire was taken out of his account we sent proof from ***************** ***** bank that he received and removed the money. Also he received $169.000.00 in full for the machine . We have lost 6 weeks of revenue within are business plus money paid as well as continued repairs and still have no working machine and or parts from ******* or money back.

    Business Response

    Date: 06/30/2023

    Business response taken verbally by BBB:

    We are a broker and assisted ***** with the purchase of the grinder. This was purchased as-is no warranty and was not inspected prior to purchase. 

Rockwood Enterprises Group, Inc. is NOT a BBB Accredited Business.

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