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Business Profile

Mobile Home Foundations

Atlas Mobile Home Services, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/30/2025, Atlas Mobile Home Services signed a contract with ****** ****** to have vinyl skirting put on and garbage removal for $5,000. They wanted the total amount of $5,000 upfront before the work was to start. Unfortunately, the work was shoddy and subpar. Atlas was called on three separate occasions to fix the work. On the fourth phone call to the company, ****** was told that their work must not meet her standards and refused to fix the work already done. I am writing to either get the job done right or receive a refund to resolve this matter.(This damage was due to Hurricane ******. The mobile home is currently uninhabitable. Currently, my elderly father is living in nursing home until it is considered habitable.)I am writing with ****** ******** permission and on behalf of my father, ****** ********.Attached are current pictures. If you need anything else, please contact me. I look forward to any help in this matter. Thank you,My contact information:**** ******** ************ ****** ****** ************

    Business Response

    Date: 04/24/2025

    Dear **** ********,


    Thank you for reaching out and for sharing your concerns on behalf of Ms. ****** ****** and Mr. ****** ********.
    We would like to clarify that Atlas Mobile Home Services does not require payment upfront. In this case, full payment was not requested until after the vinyl skirting had been installed and the trash removal completed, in accordance with our usual policy.
    We also want to assure you that we made every reasonable effort to address the concerns raised after the initial installation. Our team returned to the property on three separate occasions in an attempt to resolve the issues. Despite our best efforts, it appears we were not able to meet Ms. ******* expectations, and for that, we are truly sorry.
    In the interest of resolving this matter fairly and respectfully, we would welcome the opportunity to make one final visit to address any remaining concerns. To help us do so effectively, we kindly request a detailed punch list outlining each specific issue that still needs to be addressed. This will ensure our team knows exactly what needs attention and can work toward a resolution that meets everyones expectations.
    Please feel free to send the list directly to us, and we will coordinate a time for our team to return to the property.
    Thank you again for your communication. We remain committed to doing what we can to help resolve this situation.
    Warm regards,

    ***** *****

    Customer Answer

    Date: 05/18/2025

     
    Complaint: 23157491

    I am rejecting this response because:  Although we appreciate their willingness to come out one more time, we are waiting for them to comply to the punch list that was sent to ***** at Atlas Mobile Home Services.  This punch list was sent on Monday, May 12th.  ***** set up a time and day for May 19th at 8:45 to 9:45.  I called ***** on Friday, May 16th to confirm this time and day for ****** ******/****** ********.  He told me it would be the next day, on Tuesday, May 20th because they are behind on another job and they need to get paid/or work on a "paying job."  Something to that effect.  We are just concerned that we might get the run-around at this time.  Once the punch list is completed and the work is satisfactory, we will be happy to close this complaint.

    Sincerely,

    ****** ******

    **** ******** on behalf of ****** ******/****** ********

    Business Response

    Date: 06/05/2025

    We are on the way to reaching an agreement with the customer. We are scheduled to return later this month. 

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Atlas Mobile Home failed to deliver on work as outlined in proposal, failed to provide supporting documents to prove work and payment and failed to deliver refund as requested. See attached document with more details.

    Business Response

    Date: 03/06/2025

    See Attachment for Full Response.

    Customer Answer

    Date: 03/10/2025



    Complaint: ********



    I am rejecting this response because I still believe the work was not completed.  See attached detailed document with further details.



    Sincerely,



    ****** ********

Atlas Mobile Home Services, LLC is BBB Accredited.

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