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Business Profile

Moving Companies

College Hunks Hauling Junk and Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked college hunks to to my move from madison ********** to ******** **********. I gave a deposit at time of booking of $180.00. On the day of the move August 12th i was waiting for mover to arrive at designated time. I heard nothing. I called them and found out that they did not have anyone to move me that day. I was left hanging with no movers and had to get out of where I was. Eventually I did get a call from the manager of ******** that they were short handed. I asked for refund of deposit and was told I would get it back since I was not moved. I have called numerous times, written and was told I would get the refund back and never have.I am still waiting for it. I even have a claim # ******* that was assigned and still no response. this was assigned on 9/8. In the meantime I have called and still keep getting answer that it will be refunded. I keep checking and it is not refunded. I under stand the refund does take time but to be told each time I call that it is getting processed right away by the manager of the franchise and it is has not is very frustrating so I am still waiting for my refund with no results.

    Business Response

    Date: 09/21/2022

    It looks like we processed a refund of $180 on Sept 14th at 9:56am, to a **** card ending in ****. This is the same card that the original deposit was charged to. I attached a screenshot. 

    Customer Answer

    Date: 09/29/2022

     
    Complaint: 18049997

    I am rejecting this response because:

    I still do not have credit back to my account from this business.  I will need  a tracing number for  TRANSACTION

    It is still not credited back as of August 29 2022.



    Sincerely,

    ***************************

College Hunks Hauling Junk and Moving is NOT a BBB Accredited Business.

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