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Business Profile

Ophthalmology

The Eye Institute of West Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for The Eye Institute of West Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Eye Institute of West Florida has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an eye appointment on 8/9/22. That month I received a bill for $37.00 and I paid that bill on 8/31/22. I have received the same bill every month since. When you call you get a message telling you to leave a voice mail but the mailbox is full. The one time I actually spoke to someone they told me they showed no record of my payment and asked that I mail a copy from my bank. I did that - twice. I continue to get a bil every month including one received today.

      Business Response

      Date: 03/01/2023

      ********************** account has a zero balance.  All payments have been applied.  Patient's expectations have been met.  Thank you.  

      Customer Answer

      Date: 03/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from this business 2 years after my encounter asking if I intended to pay for services they billed me for 2 years ago. I haven't received a bill form them in over a year and they are calling me now asking if I intend to pay. I disputed the bill multiple times. This business and the department that handles disputes never responded with an explanation other than they coded it correctly. That's the crux of the issue doesn't matter how they coded it given the service wasn't performed. I don't care if they billed me a ***** I wouldn't pay it out of principal. I'm not going to pay for a service I didn't receive. I've incurred well over 50k in billing for medical services over the past 9 years. I've paid ever cent except the bill from this service provider. There next step is to turn it over to a collection agency I presume. This business should admit they fell short in this instance. Apologize and write whatever they think they are owed off because they won't see a cent from me and neither will any collection agency. Do they think word of mouth, recommendations, and complaints have no impact on their business?

      Customer Answer

      Date: 10/13/2022

      Just letting you know I have not heard back from this company regarding my complaint.

       

      Thank you!

      Business Response

      Date: 03/01/2023

      Patient has a zero balance.  All payments have been applied.  Patient's expectations have been met.  Thank you.

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and agree with their determination that I have a zero Ibalance.

      Sincerely,

      ***********************

    The Eye Institute of West Florida is NOT a BBB Accredited Business.

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